HP Smart Tank 500 User Guide - Page 80

Printhead (cartridge) problem

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Printhead (cartridge) problem If a message indicates a printhead problem, try the following in order: 1. Verify that the indicated printhead is correctly installed. 2. Clean the printhead contacts. 3. Contact HP support for assistance. Go to www.support.hp.com . NOTE: For more information on printhead problem, see Printhead icons and Ink/Printhead light on page 7. To verify the printhead installed properly NOTE: The instructions here are only applicable in this section. After you have set up the printer, do not open the printhead latch unless instructed to do so. 1. Make sure the printer is turned on. 2. Close the output tray extender, and then close the output tray. 3. Remove and reinsert the printhead. a. Open the front door of the printer. 76 Chapter 6 Solve a problem ENWW

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Printhead (cartridge) problem
If a message indicates a printhead problem, try the following in order:
1.
Verify that the indicated printhead is correctly installed.
2.
Clean the printhead contacts.
3.
Contact HP support for assistance. Go to
www.support.hp.com
.
NOTE:
For more information on printhead problem, see
Printhead icons and Ink/Printhead light
on page
7
.
To verify the printhead installed properly
NOTE:
The instructions here are only applicable in this section. After you have set up the printer, do not
open the printhead latch unless instructed to do so.
1.
Make sure the printer is turned on.
2.
Close the output tray extender, and then close the output tray.
3.
Remove and reinsert the printhead.
a.
Open the front door of the printer.
76
Chapter 6
Solve a problem
ENWW