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HP Xw6200 HP Workstation xw6200 Service and Technical Reference Guide (3rd Edi - Page 138

Table 5-13, Network Problems Continued

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Table 5-13 Network Problems (Continued) Problem Cause Solution Diagnostics passes, but the workstation does not communicate with the network. Network drivers are not loaded, or 1 Be sure the network drivers are loaded and that the driver parameters do not match driver parameters match the configuration of the current configuration. network controller. 2 Be sure the correct network client and protocol is installed. The network controller is not configured for this workstation. Select the Network icon in the Control Panel and configure the network controller. Network controller stopped working when an expansion board was added to the workstation. Network controller interrupt is Under the Computer Setup Advanced menu, change the shared with an expansion board. resource settings for the board. The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. The expansion board installed is a Under the Computer Setup Advanced menu, change the network card (NIC) and conflicts resource settings for the board. with the embedded NIC. Network controller stops working The files containing the network Reinstall the network drivers, using the Restore Plus! CD. without apparent cause. drivers are corrupted. The cable is not securely connected. Be sure that both ends of the cable are securely attached to the correct devices. The network controller is defective. Replace the NIC. New network card will not boot. New network card might be defective or might not meet industry-standard specifications. Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Cannot connect to network The network controller is not server when attempting Remote configured properly. System Installation. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. System setup utility reports unprogrammed EEPROM. Unprogrammed EEPROM. Flash the ROM. 138 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

Section	Page
Preface	9
Important Safety Warnings	9
Updating BIOS, Drivers, and Software	11
Finding Information	11
E-Support	11
Additional Documentation	12
Helpful links	12
Using the Documentation Library CD	12
Windows-Based Workstations	12
Linux-Based Workstations	13
Locating Regulatory Information	13
Parts and Accessories	13
Subscriber’s Choice	13
Product Overview	15
Product Features	16
Exploded View	16
Front Panel Components	17
Rear Panel Components	18
Serial Number and COA Label Location	19
Product Specifications	19
Power Supply and Cooling	20
Power Supply Specifications	21
Power Consumption and Cooling	22
System Fans and Airflow	22
Resetting the Power Supply	23
Environmental Specification	23
PCI and PCI Express Slot Power Specifications	23
ENERGY STAR	24
ENERGY STAR Compliance	24
Hyper-Threading Technology	25
Installing or Restoring the Operating System	27
Installing the Operating System and Software	28
Microsoft Windows XP Professional	28
Installing or Upgrading Device Drivers	28
Creating a Restore Diskette	28
Linux-Preinstalled Workstations	28
Starting Up the Linux Operating System	28
Restoring the Linux Operating System	29
Upgrading Device Drivers	30
Linux-Enabled Workstations	30
Verifying Hardware Compatibility	30
Installing the Linux Operating System	30
Upgrading Device Drivers	30
HP Software	31
Restoring the Operating System	31
Protecting the Software	31
Ordering Backup Software	32
System Management	33
Computer Setup (F10)	34
BIOS ROM	35
Using Computer Setup (F10)	35
Computer Setup Menu	37
Desktop Management	42
Initial Configuration and Deployment	42
Remote System Installation	42
Software Updating and Management	43
HP Client Manager Software	43
Altiris Client Management Solutions	43
System Software Manager	44
Proactive Change Notification	44
Subscriber’s Choice	44
ROM Flash	44
Remote ROM Flash	45
HPQFlash	45
FailSafe Boot Block ROM	45
Replicating the Setup	46
Dual-State Power Button	48
World Wide Web Site	49
Building Blocks and Partners	49
Asset Tracking and Security	49
Password Security	51
Deleting a Power-On or Setup Password	54
DriveLock	55
Hood Sensor (Smart Cover Sensor)	56
Hood Lock (Smart Cover Lock)	57
Master Boot Record Security	58
Cable Lock Provision (Optional)	60
Security Lock (Optional)	60
Universal Chassis Clamp Lock (Optional)	60
Hood Lock (Smart Cover Lock) (Optional)	60
Hood Sensor (Smart Cover Sensor) (Optional)	60
Access Panel Key Lock	60
Fault Notification and Recovery	60
Drive Protection System	60
Ultra ATA Integrity Monitoring	61
ECC Fault Prediction and Prefailure Warranty	61
Surge-Tolerant Power Supply	61
Thermal Sensor	61
Removal and Replacement Procedures	63
Service Considerations	64
Read Cautions, Warnings and Safety Precautions	64
Electrostatic Discharge Information	64
Generating Static	64
Preventing Electrostatic Damage to Equipment	65
Personal Grounding Methods and Equipment	65
Grounding the Work Area	65
Recommended Materials and Equipment	66
Tools and Software Requirements	66
Screws	66
Special Handling of Components	67
Cables and Connectors	67
Hard Drives	67
Lithium Coin Cell Battery	67
Pre-Disassembly Procedures	68
System Board Components	69
System Board Architecture	70
Removal and Replacement of Components	71
Disassembly Order	71
Security Lock (Optional)	72
Cable Lock (Optional)	72
Universal Chassis Clamp Lock (Optional)	73
Access Panel	74
Front Bezel	75
Bezel Blanks	75
Top Cover	76
Hood Sensor (Smart Cover Sensor) (Optional)	76
Hood Lock (Smart Cover Lock) (Optional)	77
Front Panel I/O Device Assembly	78
Power Button Assembly and System Speaker	79
System Fan Assembly	80
Airflow Duct	80
Power Supply	81
Memory	82
Memory Module Features	82
Memory Module Requirements	82
Removing Memory Module	82
Installing Memory Module	83
Peripheral Component Interconnect (PCI) Slots	85
PCI Card Support	87
PCI Retainer	88
PCI Express	89
PCI or PCI Express Removal	90
PCI or PCI Express Installation	91
IEEE-1394 (Optional)	92
Front Fan Removal (Optional)	93
Battery	94
Power Connections to Drives	95
Optical Drive	96
Replacing Optical Drive Cable	97
Diskette Drive (Optional)	98
Hard Drive	100
Removing a Hard Drive	100
Installing a Hard Drive	100
Installing a Hard Drive into the 5.25-Inch Bay (Optional)	104
Processor Heatsink	105
Removing the CPU Heatsink	105
Replacing the CPU Heatsink	106
Processor	108
Removing the Processor	108
Replacing the Processor	109
System Board	110
System Diagnostics and Troubleshooting	113
E-Support	114
Help & Support Center (HSC) and E-Support	114
Troubleshooting Checklist	114
LED Color Definitions	115
HP Insight Diagnostics Offline Edition	115
Key Features and Benefits	115
Theory of Operation	115
Diagnostic Utility on CD	116
Download the ISO Image	116
User Interface	117
Diagnostic Error Codes	121
Diagnostic Light Codes	121
Troubleshooting Scenarios and Solutions	123
Solving Minor Problems	123
Solving Power Supply Problems	125
Testing Power Supply	125
Solving Diskette Problems	127
Solving Hard Drive Problems	128
Solving Display Problems	130
Solving Audio Problems	131
Solving Printer Problems	133
Solving Keyboard and Mouse Problems	133
Solving Front Panel Component Problems	134
Solving Hardware Installation Problems	136
Solving Network Problems	137
Solving Memory Problems	139
Solving Processor Problems	139
Solving CD-ROM and DVD Problems	140
Solving Internet Access Problems	141
Power On Self Test (POST) and Error Messages	143
SCSI Devices	151
SCSI Guidelines	151
Using SCSISelect with SCSI Devices	152
SMART	152
Jumpers	153
SATA Devices	155
SATA Guidelines	155
Boot Order	156
SATA Raid Configurations	157
Ultra ATA Devices	159
Ultra ATA Jumpers	159
Ultra ATA Cables	159
Drive Installation Guidelines	159
Device Classes	160
General Attach Guidelines	160
Attach Sequence Rules by Class Priority	160
Attach Sequence Worksheet	161
Example 1: Three Device Installation Sample	161
Example 2: Four Device Installation Sample	162
Additional Drive Application Notes	163
SMART	163
Jumpers	164
CD-ROM or DVD-ROM Drive	164
Connector Pins	165
Enhanced Keyboard	165
Mouse	165
Ethernet RJ-45	165
Parallel Interface	166
Serial Interface	166
USB	166
IEEE 1394	167
Microphone	167
Headphone	167
Line-in Audio	167
Line-out Audio	168
Ultra SCSI	168
SATA	169
Monitor (VGA)	170
Monitor (DVI)	170
ATA/ATAPI (IDE) Standard Drive Cable	171
24-Pin Power (Main)	172
6-Pin Power (Auxiliary System Board)	172
8-Pin Power (for Processors)	173
6-Pin Power (Auxiliary PCI Express)	173
System Board Designators	175
Power Cord Set Requirements	177
Routine Care	179
General Cleaning Safety Precautions	179
Maximizing the Airflow	179
Cleaning the Workstation Case	179
Cleaning the Keyboard	180
Cleaning the Monitor	180
Cleaning the Mouse	180
Additional Password Security and Resetting CMOS	181
Resetting the Password Jumper	181
Clearing and Resetting the CMOS	182
Using the CMOS Button	182
Using Computer Setup to Reset CMOS	183
Quick Troubleshooting Flows	185
Initial Troubleshooting	186
No Power	187
No Power, Part 1	187
No Power, Part 2	188
No Power, Part 3	189
No Video	190
No Video, Part 1	190
No Video, Part 2	191
No Video, Part 3	192
Error Messages	193
Error Messages, Part 1	193
Error Messages, Part 2	194
Error Messages, Part 3	195
No OS Loading	196
No OS Loading from Hard Drive	197
No OS Loading from Hard Drive, Part 1	197
No OS Loading from Hard Drive, Part 2	198
No OS Loading from Hard Drive, Part 3	199
No OS Loading from Diskette Drive	200
No OS Loading from CD-ROM Drive	201
No OS Loading from Network	202
Non-functioning Device	203

Match case Limit results 1 per page

138

SYSTEM DIAGNOSTICS AND TROUBLESHOOTING

Diagnostics passes, but the

workstation does not

communicate with the network.

Network drivers are not loaded, or

driver parameters do not match

current configuration.

Be sure the network drivers are loaded and that the

driver parameters match the configuration of the

network controller.

Be sure the correct network client and protocol is

installed.

The network controller is not

configured for this workstation.

Select the Network icon in the Control Panel and

configure the network controller.

Network controller stopped

working when an expansion

board was added to the

workstation.

Network controller interrupt is

shared with an expansion board.

Under the Computer Setup

Advanced menu, change the

resource settings for the board.

The network controller requires

drivers.

Verify that the drivers were not accidentally deleted when

the drivers for a new expansion board were installed.

The expansion board installed is a

network card (NIC) and conflicts

with the embedded NIC.

Under the Computer Setup Advanced menu, change the

resource settings for the board.

Network controller stops working

without apparent cause.

The files containing the network

drivers are corrupted.

Reinstall the network drivers, using the

Restore Plus!

CD.

The cable is not securely

connected.

Be sure that both ends of the cable are securely attached

to the correct devices.

The network controller is

defective.

Replace the NIC.

New network card will not boot.

New network card might be

defective or might not meet

industry-standard specifications.

Install a working, industry-standard NIC, or change the

boot sequence to boot from another source.

Cannot connect to network

server when attempting Remote

System Installation.

The network controller is not

configured properly.

Verify Network Connectivity, that a DHCP Server is

present, and that the Remote System Installation Server

contains the NIC drivers for your NIC.

System setup utility reports

unprogrammed EEPROM.

Unprogrammed EEPROM.

Flash the ROM.

Table 5-13

Network Problems (Continued)

Problem

Cause

Solution