HP Xw6200 HP Workstation xw6200 Service and Technical Reference Guide (3rd Edi - Page 139

Solving Memory Problems, Table 5-14

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Chapter 5 Solving Memory Problems CAUTION For those systems that support ECC memory, HP does not support mixing ECC and nonECC memory. Otherwise, the system will not boot the operating system. Table 5-14 Memory Problems Problem Cause Solution System will not boot or does not function properly after installing additional memory modules. Memory module is not the correct type or speed or the new memory module is not seated properly. Replace module with the correct industry-standard device for the workstation. On some models, ECC and non-ECC memory modules cannot be mixed. Out of memory error. Memory configuration might not be set up correctly. Use the Device Manager to check memory configuration. You have run out of memory to Check the application documentation to determine the run the application. memory requirements. Memory count during POST is wrong. The memory modules might not be installed correctly. Check that the memory modules have been installed correctly and that proper modules are used. Insufficient memory error during operation. Too many Terminate and Stay Delete any TSRs that you do not need. Resident programs (TSRs) are installed. You have run out of memory Check the memory requirements for the application or add for the application. more memory to the workstation. Power LED flashes Red five times, Memory is installed incorrectly 1 Reseat DIMMs. once every second, followed by a two-second pause, and the workstation beeps five times. or is bad. 2 Replace DIMMs one at a time to isolate the faulty module. 3 Replace third-party memory with HP memory. 4 Replace the system board. Solving Processor Problems . Table 5-15 Processor Problems Problem Cause Poor performance is experienced. Processor is hot. Power LED is Red and stays on. Processor is not seated properly or not installed. Solution 1 Be sure the airflow to the workstation is not blocked. 2 Be sure the fans are connected and working properly (some fans only operate when needed). 3 Be sure the CPU heatsink is installed properly. 1 Check to see that the processor is present. 2 Reseat the processor. TROUBLESHOOTING SCENARIOS AND SOLUTIONS 139

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TROUBLESHOOTING SCENARIOS AND SOLUTIONS
139
Chapter 5
Solving Memory Problems
CAUTION
For those systems that support ECC memory, HP does not support mixing ECC and non-
ECC memory. Otherwise, the system will not boot the operating system.
Solving Processor Problems
.
Table 5-14
Memory Problems
Problem
Cause
Solution
System will not boot or does not
function properly after installing
additional memory modules.
Memory module is not the
correct type or speed or the
new memory module is not
seated properly.
Replace module with the correct industry-standard device
for the workstation.
On some models, ECC and non-ECC memory modules
cannot be mixed.
Out of memory error.
Memory configuration might
not be set up correctly.
Use the Device Manager to check memory configuration.
You have run out of memory to
run the application.
Check the application documentation to determine the
memory requirements.
Memory count during POST is
wrong.
The memory modules might
not be installed correctly.
Check that the memory modules have been installed
correctly and that proper modules are used.
Insufficient memory error during
operation.
Too many Terminate and Stay
Resident programs (TSRs) are
installed.
Delete any TSRs that you do not need.
You have run out of memory
for the application.
Check the memory requirements for the application or add
more memory to the workstation.
Power LED flashes Red five times,
once every second, followed by a
two-second pause, and the
workstation beeps five times.
Memory is installed incorrectly
or is bad.
1
Reseat DIMMs.
2
Replace DIMMs one at a time to isolate the faulty
module.
3
Replace third-party memory with HP memory.
4
Replace the system board.
Table 5-15
Processor Problems
Problem
Cause
Solution
Poor performance is experienced.
Processor is hot.
1
Be sure the airflow to the workstation is not blocked.
2
Be sure the fans are connected and working properly
(some fans only operate when needed).
3
Be sure the CPU heatsink is installed properly.
Power LED is Red and stays on.
Processor is not seated
properly or not installed.
1
Check to see that the processor is present.
2
Reseat the processor.