HP ZBook Studio G3 Maintenance and Service Guide - Page 104

Diagnostics error messages

Get HP ZBook Studio G3 PDF manuals and user guides View all HP ZBook Studio G3 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 104 highlights

Diagnostics error messages Symptoms ● Computer has power ● POST error message displays (Windows logo has not yet appeared) Possible causes Diagnostic error messages indicate a problem. There may be a problem with the instruction being sent from the BIOS to a hardware component (e.g., keyboard failures), or incompatible hardware. Can usually be resolved by installing updated firmware for the component. Troubleshooting steps 1. See 7. Status lights, blinking light codes, troubleshooting lights, and POST error messages on page 72 for corrective actions. An example of a POST error message is shown below. Note 2. If there is power, you may be able to access BIOS. Reset BIOS to its default condition. (9. Soft reset (Default Settings) on page 77) 3. Restore hardware to its original condition (i.e., bootable solid-state drive instead of hard drive). 4. Reseat suspected components and verify connection. 5. Test suspected components using HP PC Hardware Diagnostics (UEFI) tool. An Error Message means the system has finished BIOS hardware validation and is ready to launch the Startup Menu. To access the Startup Menu for further options, press the Esc key while restarting the computer. 90 Chapter 7 Troubleshooting guide

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
Diagnostics error messages
Symptoms
●
Computer has power
●
POST error message displays
(Windows logo has not yet
appeared)
Possible causes
Diagnostic error messages indicate a problem. There may be a problem with the instruction
being sent from the BIOS to a hardware component (e.g., keyboard failures), or
incompatible hardware. Can usually be resolved by installing updated
firmware
for the
component.
Troubleshooting steps
1.
See
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages
on page
72
for corrective actions. An example of a POST error message is
shown below.
2.
If there is power, you may be able to access BIOS. Reset BIOS to its default condition.
(
9. Soft reset (Default Settings)
on page
77
)
3.
Restore hardware to its original condition (i.e., bootable solid-state drive instead of
hard drive).
4.
Reseat suspected components and verify connection.
5.
Test suspected components using HP PC Hardware Diagnostics (UEFI) tool.
Note
An Error Message means the system has
finished
BIOS hardware validation and is ready to
launch the
Startup Menu
. To access the
Startup Menu
for further options, press the
Esc
key
while restarting the computer.
90
Chapter 7
Troubleshooting guide