HP ZBook Studio G3 Maintenance and Service Guide - Page 107

Blue screen, Overview of General Troubleshooting Steps for a blue screen error

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Tips and tricks Blue screen 2. Verify that lights are solid. 3. If shutdown is reproducible, test essential hardware configuration: a. If no issue with hardware configuration, reinstall one non essential component at a time to determine faulty hardware. b. If issue persists, replace essential hardware with a confirmed working part, one at a time. If no boot, replace system board. Intermittent issue is difficult to reproduce and troubleshoot. It is important to record details on shutdown frequencies, system configuration (3D video application) and operating conditions. Symptoms ● Have power, light activity, fan spinning ● HP Logo displays briefly ● Fails to boot into Windows operating system, displays blue screen, and then crashes, restarts, or stops responding Important Notes & Resources Possible causes Recent changes: conflict of instructions from multiple programs or just added hardware. Incompatible hardware and driver. Poor connection (storage device, memory). Hardware malfunctioning due to overheating (GPU, processor). Defective hardware (memory, storage device). Troubleshooting steps There are many different ways to troubleshoot a blue screen error. Therefore, you need to identify working configuration (Windows 7/8/10) and specific symptoms of the failure in order to narrow down the issue. Refer to Blue screen (BSOD) error on page 117. Recommended resources Microsoft knowledge base: Resolving Blue Screen errors in Windows HP Troubleshooting Error Messages on a blue screen: HP Notebook PCs - Troubleshooting Error Messages on a Blue Screen that may Occur During Startup or Boot Overview of General Troubleshooting Steps for a blue screen error 1. Note the blue screen error message and what activity was performed at the time. 2. Perform a hard reset (8. Hard reset on page 76) after disconnecting all external peripherals. 3. Reset BIOS to default (9. Soft reset (Default Settings) on page 77) to prevent booting to another device. 4. Run HP Hardware Diagnostics (6. HP Hardware Diagnostics and Tools on page 68) to isolate major faulty hardware issues. Common issues and possible solutions 93

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2.
Verify that lights are solid.
3.
If shutdown is reproducible, test essential hardware
configuration:
a.
If no issue with hardware
configuration,
reinstall one non essential component at
a time to determine faulty hardware.
b.
If issue persists, replace essential hardware with a
confirmed
working part, one at
a time. If no boot, replace system board.
Tips and tricks
Intermittent issue is
difficult
to reproduce and troubleshoot. It is important to record details
on shutdown frequencies, system
configuration
(3D video application) and operating
conditions.
Blue screen
Symptoms
●
Have power, light activity, fan spinning
●
HP Logo displays
briefly
●
Fails to boot into Windows operating
system, displays blue screen, and then
crashes, restarts, or stops responding
Possible causes
Recent changes:
conflict
of instructions from multiple programs or just added
hardware.
Incompatible hardware and driver.
Poor connection (storage device, memory).
Hardware malfunctioning due to overheating (GPU, processor).
Defective hardware (memory, storage device).
Important Notes & Resources
Troubleshooting steps
There are many
different
ways to troubleshoot a blue screen error. Therefore, you
need to identify working
configuration
(Windows 7/8/10) and
specific
symptoms
of the failure in order to narrow down the issue. Refer to
Blue screen (BSOD) error
on page
117
.
Recommended resources
Microsoft knowledge base:
Resolving Blue Screen errors in Windows
HP Troubleshooting Error Messages on a blue screen:
HP Notebook PCs - Troubleshooting Error Messages on a Blue Screen that may
Occur During Startup or Boot
Overview of General Troubleshooting Steps for a blue screen error
1.
Note the blue screen error message and what activity was performed at the time.
2.
Perform a hard reset (
8. Hard reset
on page
76
) after disconnecting all external peripherals.
3.
Reset BIOS to default (
9. Soft reset (Default Settings)
on page
77
) to prevent booting to another device.
4.
Run HP Hardware Diagnostics (
6. HP Hardware Diagnostics and Tools
on page
68
) to isolate major faulty
hardware issues.
Common issues and possible solutions
93