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HP ZBook Studio G3 Maintenance and Service Guide - Page 184

Driver Recovery DVD, Backup and Restore

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Index Symbols/Numerics 2nd SSD bracket illustrated 20 A AC adapter and/battery 11 AC adapter, spare part numbers 22 antennas removal 59, 60 spare part number 60 audio, product description 3 audio-out (headphone)/audio-in (microphone) combo jack, identifying 11 B Backup and Restore 152 backup tools 150 backups 155 creating 151 recovering 152 battery removal 32 spare part numbers 18, 32 battery light 12 BIOS determining version 140, 145 downloading an update 140, 145 updating 140, 145 Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive precautions 25 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive precautions 25 Bluetooth label 14 boot order changing 159 bottom 14 bottom cover removal 31 spare part number 31 bottom cover, spare part number 18 Bracket Kit spare part number 20 buttons power 9 C cables, service considerations 25 caps lock light, identifying 8 card reader insert illustrated 21 chipset, product description 1 components bottom 13 display 6 front 12 left side 10 right side 11 top 7 computer major components 15 specifications 160 Computer Setup navigating and selecting 138, 143 restoring factory settings 139, 144 connector, power 11 connectors, service considerations 25 D display assembly removal 54 spare part numbers 16, 54 display bezel removal 55 spare part numbers 19, 56 display brackets removal 59 display cable removal 46 spare part number 46, 60 display cable bracket spare part number 17 display enclosure spare part numbers 19 display panel product description 1 removal 56 spare part numbers 19 display panel bracket illustrated 20 docking product description 3 drive light 12 Driver Recovery DVD, creating 150 using for restore 153 drives, preventing damage 25 DVD-ROM Drive precautions 25 DVD±RW SuperMulti Double-Layer Drive precautions 25 E EDP bracket illustrated 20 eDP bracket spare part number 17 electrostatic discharge 25 equipment guidelines 28 Ethernet, product description 3 F f11 recovery 153 fan/heat sink assembly spare part numbers 17 fingerprint reader board removal 43 spare part number 16, 43 fingerprint reader board bracket removal 43 fingerprint reader insert illustrated 21 fingerprint reader, identifying 10 G graphics, product description 1 170 Index

Section	Page
Product description	15
External component identification	20
Display	20
Top	21
TouchPad	21
Lights	22
Buttons, speakers, and fingerprint reader	23
Left	24
Right	25
Front	26
Bottom	27
Labels	28
Illustrated parts catalog	29
Computer major components	29
Display assembly subcomponents	33
Bracket Kit	34
Plastics Kit	35
Miscellaneous parts	36
Removal and replacement procedures preliminary requirements	38
Tools required	38
Service considerations	38
Plastic parts	38
Cables and connectors	39
Drive handling	39
Grounding guidelines	39
Electrostatic discharge damage	39
Packaging and transporting guidelines	41
Workstation guidelines	41
Equipment guidelines	42
Removal and replacement procedures for Customer Self-Repair parts	43
Component replacement procedures	43
Service door	44
Bottom cover	45
Battery	46
Solid-state drive (M.2)	47
WLAN module	49
Memory module	51
RTC battery	53
Removal and replacement procedures for authorized service provider parts	54
Component replacement procedures	54
Thermal module	54
Fingerprint reader board	57
LED board	58
TouchPad	59
Display cable	60
System board	61
I/O support bracket	64
Speakers	65
Keyboard	66
Display assembly	68
Top cover	75
Troubleshooting guide	76
Resources	77
General troubleshooting steps	77
Identify the issue	78
1. Understand the issue	78
Boot up sequence	78
Failure classification	78
Failure classification by boot-up sequence	79
Failure classification by hardware devices and mechanical	80
2. Examine the environment	80
3. Perform a visual inspection of hardware	81
4. Update BIOS and drivers	81
Manually updating BIOS and drivers	81
Remotely deploying BIOS and drivers	81
Analyze the issue	81
5. Remove or uninstall recently added hardware, software	81
6. HP Hardware Diagnostics and Tools	82
HP PC Hardware Diagnostics (UEFI)	82
HP Support Assistant (HPSA)	84
HP BIOS Configuration Utility (BCU)	85
HP Image Diagnostic Tool	85
HP Thermal Monitor	85
Non HP diagnostics tools	85
7. Status lights, blinking light codes, troubleshooting lights, and POST error messages	86
Status lights	86
Interpreting system validation diagnostic front panel LEDs and audible codes	87
POST error messages	88
Power Good (Troubleshooting) lights	89
Resolve the issue	90
8. Hard reset	90
9. Soft reset (Default Settings)	91
10. Reseat cables and connections	91
11. Test with minimum configuration	92
Essential hardware configuration	92
Safe mode	93
12. Test with verified working configuration (hardware and/or operating system)	93
13. Replace the system board	93
Verify solution	94
Helpful Hints	94
At startup	94
During operation	95
Consulting with HP Service	96
Common issues and possible solutions	96
Power-on issues	96
No Power	96
Intermittent power-on, shutdown, reboot	98
AC adapter issue	99
Battery not recognized, not charging	100
Battery discharges too fast	101
Burnt smell	102
POST	102
No video (with power)	102
Blinking lights	103
Diagnostics error messages	104
BIOS password	105
Performance (OS)	105
Intermittent shutdown	106
Blue screen	107
Freeze at Windows Logo (hang/lockup)	109
Electromagnetic Interference (EMI)	110
No wake up	111
Unresponsive	112
Slow performance	112
HP Smart Adapter warning message	113
Incorrect time and date	113
Display	114
Display anomalies	114
Symptom	114
Quick check	115
HP PC Hardware Diagnostics (UEFI) for video test	115
Display assembly diagram	116
Dead pixel	116
No video (internal)	116
No video (external)	117
DisplayPort/VGA	117
HDMI	117
No or bad external video via docking	118
Incorrect or missing color/distorted image	118
Touch screen	119
I/O devices	120
Keyboard	120
Keyboard point stick	121
Keyboard backlight	121
TouchPad	122
Network Connectivity Ethernet (RJ-45 jack)	122
Network connectivity wireless (WLAN)	123
USB	124
Smart card reader	126
Speaker, headphone - audio issues	127
Thunderbolt (TB)	128
Storage	129
Hard drive/solid-state drive not recognized	130
No boot to operating system (no read/write error)	130
Read-write error	131
Slow performance	131
Blue screen (BSOD) error	131
Noisy hard drive	132
Mechanical	133
Fan error message - 90B	133
Noise (sound)	134
Fan runs constantly	135
Thermal shutdown (hot)	136
Stuck power button	136
Additional information	137
Acronyms	137
Blinking lights and boot error codes	138
Processor not executing code	138
BIOS recovery code unable to find valid BIOS recovery image	138
Memory module error	138
Graphics Controller Error (No Controller)	139
Failure - System Board Error	139
Intel Trusted Execution Technology (TXT) Error	139
Sure Start unable to find valid BIOS Boot Block image	139
Sure Start has identified a problem (Manual Recovery Policy Set)	140
POST Error Messages and User Actions	140
Routine Maintenance for Performance Improvement	142
Common Blue Screen Error Messages	142
Error message list	142
Bug check symbolic names	142
Microsoft general troubleshooting of Windows bug check codes	143
Use Windows Debugging Tool	143
Windows Software Development Kit (SDK)	144
Display Issue: Pixel Anomalies	148
Cable management	149
Connector types	150
Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7	152
Using Computer Setup	152
Starting Computer Setup	152
Navigating and selecting in Computer Setup	152
Restoring factory settings in Computer Setup	153
Updating the BIOS	154
Determining the BIOS version	154
Downloading a BIOS update	154
Changing the boot order using the f9 prompt	155
TPM BIOS settings (select products only)	155
Using HP Sure Start (select products only)	156
Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10	157
Using Computer Setup	157
Starting Computer Setup	157
Navigating and selecting in Computer Setup	157
Restoring factory settings in Computer Setup	158
Updating the BIOS	159
Determining the BIOS version	159
Downloading a BIOS update	159
Changing the boot order using the f9 prompt	160
TPM BIOS settings (select products only)	160
Using HP Sure Start (select products only)	161
Using HP PC Hardware Diagnostics (UEFI)	162
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	162
Backup and recovery in Windows 7	164
Creating recovery media and backups	164
Guidelines	164
Creating recovery media with HP Recovery Disc Creator	164
Creating recovery media	165
Backing up your information	165
Performing a system recovery	166
Using the Windows recovery tools	166
Using f11 recovery tools (select models only)	167
Using Windows 7 operating system media	167
Backing up, restoring, and recovering in Windows 10	169
Creating recovery media and backups	169
Creating HP Recovery media (select products only)	169
Using Windows tools	170
Restore and recovery	171
Recovering using HP Recovery Manager	171
What you need to know before you get started	171
Using the HP Recovery partition (select products only)	172
Using HP Recovery media to recover	172
Changing the computer boot order	173
Removing the HP Recovery partition (select products only)	173
Specifications	174
Computer specifications	174
Statement of memory volatility	175
Nonvolatile memory usage	179
Questions and answers	181
Using HP Sure Start (select models only)	182
Recycling	183

Match case Limit results 1 per page

Index

Symbols/Numerics

2nd SSD bracket

illustrated

AC adapter and/battery

AC adapter, spare part numbers

antennas

removal

59, 60

spare part number

audio, product description

audio-out (headphone)/audio-in

(microphone) combo jack,

identifying

Backup and Restore

152

backup tools

150

backups

155

creating

151

recovering

152

battery

removal

spare part numbers

18, 32

battery light

BIOS

determining version

140, 145

downloading an update

140,

145

updating

140, 145

Blu-ray R/RE DVD±RW SuperMulti

Double-Layer Drive

precautions

Blu-ray ROM DVD±RW SuperMulti

Double-Layer Drive

precautions

Bluetooth label

boot order

changing

159

bottom

bottom cover

removal

spare part number

bottom cover, spare part number

Bracket Kit

spare part number

buttons

power

cables, service considerations

caps lock light, identifying

card reader insert

illustrated

chipset, product description

components

bottom

display

front

left side

right side

top

computer

major components

speciﬁcations

160

Computer Setup

navigating and selecting

138,

143

restoring factory settings

139,

144

connector, power

connectors, service considerations

display assembly

removal

spare part numbers

16, 54

display bezel

removal

spare part numbers

19, 56

display brackets

removal

display cable

removal

spare part number

46, 60

display cable bracket

spare part number

display enclosure

spare part numbers

display panel

product description

removal

spare part numbers

display panel bracket

illustrated

docking

product description

drive light

Driver Recovery DVD,

creating

150

using for restore

153

drives, preventing damage

DVD-ROM Drive

precautions

DVD±RW SuperMulti Double-Layer

Drive

precautions

EDP bracket

illustrated

eDP bracket

spare part number

electrostatic discharge

equipment guidelines

Ethernet, product description

f11 recovery

153

fan/heat sink assembly

spare part numbers

ﬁngerprint

reader board

removal

spare part number

16, 43

ﬁngerprint

reader board bracket

removal

ﬁngerprint

reader insert

illustrated

ﬁngerprint

reader, identifying

graphics, product description

170

Index