HP ZBook Studio G3 Maintenance and Service Guide - Page 112
Unresponsive, Slow performance
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Unresponsive Symptom Unresponsive Slow performance Possible causes Program in use has stopped responding to commands. Troubleshooting steps 1. If possible, use the Windows Task Manager to isolate and terminate the offending process. 2. Attempt the normal Windows shutdown procedure. 3. Restart the computer using the power button. Symptom Slow performance when performing small tasks, or even in idle mode Tips and tricks Possible causes Processor is hot or storage device is full. Troubleshooting steps Processor is hot 1. Verify that airflow to the computer is not blocked. 2. Verify that chassis fans are connected and working properly. Some fans operate only when needed. 3. Verify that the processor heat sink is installed properly. Storage device is full 1. Transfer data from the storage device to create more space on the storage device. Microsoft recommends at least 200 MB to sync system files. 2. Perform disk defragmentation to consolidate fragmented data on the hard drive so it will work more efficiently. Also see Slow performance on page 117. See Improving System Performance (see Routine Maintenance for Performance Improvement on page 128). See Tips to free up drive space on your PC. See Optimize Windows for better performance. 98 Chapter 7 Troubleshooting guide