Battery
...............................................................................................................................................
32
Solid-state drive (M.2)
.......................................................................................................................
33
WLAN module
....................................................................................................................................
35
Memory module
................................................................................................................................
37
RTC battery
........................................................................................................................................
39
6
Removal and replacement procedures for authorized service provider parts
....................................................
40
Component replacement procedures
..................................................................................................................
40
Thermal module
................................................................................................................................
40
Fingerprint reader board
...................................................................................................................
43
LED board
..........................................................................................................................................
44
TouchPad
...........................................................................................................................................
45
Display cable
.....................................................................................................................................
46
System board
....................................................................................................................................
47
I/O support bracket
...........................................................................................................................
50
Speakers
............................................................................................................................................
51
Keyboard
...........................................................................................................................................
52
Display assembly
...............................................................................................................................
54
Top cover
...........................................................................................................................................
61
7
Troubleshooting guide
.................................................................................................................................
62
Resources
.............................................................................................................................................................
63
General troubleshooting steps
............................................................................................................................
63
Identify the issue
...............................................................................................................................
64
1. Understand the issue
..................................................................................................
64
Boot up sequence
.........................................................................................
64
Failure
classification
.....................................................................................
64
2. Examine the environment
..........................................................................................
66
3. Perform a visual inspection of hardware
...................................................................
67
4. Update BIOS and drivers
.............................................................................................
67
Manually updating BIOS and drivers
............................................................
67
Remotely deploying BIOS and drivers
..........................................................
67
Analyze the issue
...............................................................................................................................
67
5. Remove or uninstall recently added hardware, software
..........................................
67
6. HP Hardware Diagnostics and Tools
...........................................................................
68
HP PC Hardware Diagnostics (UEFI)
.............................................................
68
HP Support Assistant (HPSA)
.......................................................................
70
HP BIOS
Configuration
Utility (BCU)
.............................................................
71
HP Image Diagnostic Tool
.............................................................................
71
HP Thermal Monitor
.....................................................................................
71
Non HP diagnostics tools
.............................................................................
71
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