HP dx2200 HP Compaq dx2200 MT Business PC, 1st Edition - Page 95

Security > Restore Master

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Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Drive not found (identified). Loose cable. The system may not have automatically recognized a newly installed device. Nonsystem disk/NTLDR missing message. Drive's IDE (ATA) controller is disabled in Computer Setup. Drive responds slowly immediately after power-up. System is trying to start from a non bootable diskette. System is trying to start from a damaged hard drive. System files missing or not properly installed. Hard drive boot disabled in Computer Setup. Solution Check cable connections. 1. Run Computer Setup. 2. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. 3. If this is a newly installed drive, enter Setup and try adding a POST delay under Advanced > Power-On. Run Computer Setup and enable the Primary and Secondary IDE (ATA) controllers in Storage > Storage Options. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Remove the diskette from the diskette drive. 1. Insert a bootable diskette into the diskette drive and restart the computer. 2. If the hard drive is still inaccessible and MBR Security is enabled, try restoring the previously saved MBR image by entering Setup and selecting Security > Restore Master Boot Record. 1. Insert a bootable system diskette and restart. 2. Verify hard drive is partitioned and formatted. 3. Install system files for the appropriate operating system if necessary. Run Computer Setup and enable the hard drive entry in the Storage > Boot Order list. Service Reference Guide, dx2200 MT 415606-001 E-7

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Service Reference Guide, dx2200 MT
415606-001
E–7
Troubleshooting Without Diagnostics
Drive not found (identified).
Loose cable.
Check cable connections.
The system may not
have automatically
recognized a newly
installed device.
1. Run Computer Setup.
2. If the system still does not
recognize the new device,
check to see if the device is
listed within Computer Setup. If
it is listed, the probable cause is
a driver problem. If it is not
listed, the probable cause is a
hardware problem.
3. If this is a newly installed drive,
enter Setup and try adding a
POST delay under
Advanced
> Power-On
.
Drive’s IDE (ATA)
controller is disabled in
Computer Setup.
Run Computer Setup and enable the
Primary and Secondary IDE (ATA)
controllers in
Storage > Storage
Options
.
Drive responds slowly
immediately after
power-up.
Run Computer Setup and increase
the POST Delay in
Advanced >
Power-On Options
.
Nonsystem disk/NTLDR
missing message.
System is trying to start
from a non bootable
diskette.
Remove the diskette from the diskette
drive.
System is trying to start
from a damaged hard
drive.
1. Insert a bootable diskette into
the diskette drive and restart the
computer.
2. If the hard drive is still
inaccessible and MBR Security
is enabled, try restoring the
previously saved MBR image by
entering Setup and selecting
Security > Restore Master
Boot Record
.
System files missing or
not properly installed.
1.
Insert a bootable system diskette
and restart.
2. Verify hard drive is partitioned
and formatted.
3. Install system files for the
appropriate operating system if
necessary.
Hard drive boot
disabled in Computer
Setup.
Run Computer Setup and enable the
hard drive entry in the
Storage >
Boot Order
list.
Solving Hard Drive Problems
(Continued)
Problem
Cause
Solution