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Honeywell 1900GHD-2 User Guide - Page 296

Troubleshooting a Cordless Scanner, Is the bar code displayed but not entered into the application?

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Troubleshooting a Cordless Scanner Note: Make sure that your scanner's battery is charged. Visit the Services and Support section of our website (www.honeywellaidc.com) to check for the latest software for both the scanner and the base or Access Point. Is the scanner having trouble reading your symbols? If the scanner isn't reading symbols well, check that the symbols: • Aren't smeared, rough, scratched, or exhibiting voids. • Aren't coated with frost or water droplets on the surface. • Are enabled in the base or Access Point to which the scanner connects. Is the bar code displayed but not entered into the application? The bar code is displayed on the host device correctly, but you still have to press a key to enter it (the Enter/Return key or the Tab key, for example). • You need to program a suffix. Programming a suffix enables the scanner to output the bar code data plus the key you need (such as "CR") to enter the data into your application. Refer to Prefix/Suffix Overview on page 5-1 for further information. Does the scanner read the bar code incorrectly? If the scanner reads a bar code, but the data is not displayed correctly on the host screen: • The base or Access Point may not be programmed for the appropriate terminal interface. For example, you scan "12345" and the host displays "@es%." Reprogram the base/Access Point with the correct Plug and Play bar code. See Programming the Interface beginning on page 2-1. • The bas or Access Pointe may not be programmed to output your bar code data properly. For example, you scan "12345" and the host displays "A12345B." Reprogram the base/Access Point with the proper symbology selections. See Chapter 7. The scanner won't read your bar code at all. • Scan the sample bar codes in the back of this manual. If the scanner reads the sample bar codes, check that your bar code is readable. Verify that your bar code symbology is enabled (see Chapter 7). If the scanner still can't read the sample bar codes, scan All Symbologies on page 7-2. 13 - 6

Section	Page
Xenon™ 1900/1902 User’s Guide	1
Table of Contents	15
Getting Started	25
About This Manual	25
Unpacking Your Device	25
Connecting the Device	26
Connecting with USB	26
Connecting with Keyboard Wedge	27
Connecting with RS232 Serial Port	29
Connecting with RS485	30
Reading Techniques	32
Menu Bar Code Security Settings	33
Setting Custom Defaults	33
Resetting the Custom Defaults	34
Resetting the Factory Defaults	34
Programming the Interface	35
Introduction	35
Programming the Interface - Plug and Play	35
Keyboard Wedge	35
Laptop Direct Connect	35
RS232 Serial Port	36
RS485	36
RS485 Packet Mode	37
USB IBM SurePos	38
USB PC or Macintosh Keyboard	38
USB HID	39
USB Serial	39
CTS/RTS Emulation	39
ACK/NAK Mode	39
Verifone® Ruby Terminal Default Settings	40
Gilbarco® Terminal Default Settings	40
Honeywell Bioptic Aux Port Configuration	41
Datalogic™ Magellan© Bioptic Aux Port Configuration	41
NCR Bioptic Aux Port Configuration	41
Wincor Nixdorf Terminal Default Settings	42
Wincor Nixdorf Beetle™ Terminal Default Settings	42
Keyboard Country Layout	43
Keyboard Style	49
Keyboard Conversion	51
Control Character Output	51
Keyboard Modifiers	52
RS232 Baud Rate	54
RS232 Word Length: Data Bits, Stop Bits, and Parity	55
RS232 Receiver Time-Out	56
RS232 Handshaking	56
RS232 Timeout	57
XON/XOFF	57
ACK/NAK	57
Scanner to Bioptic Communication	58
Scanner-Bioptic Packet Mode	58
Scanner-Bioptic ACK/NAK Mode	59
Scanner-Bioptic ACK/NAK Timeout	59
Cordless System Operation	61
How the Cordless Charge Base/Access Point Works	61
Linking the Scanner to a Charge Base	61
Linking the Scanner to an Access Point	62
Communication Between the Cordless System and the Host	62
RF (Radio Frequency) Module Operation	63
System Conditions	63
Linking Process	63
Scanner Is Out of Range	64
Scanner Is Moved Back Into Range	64
Out of Range and Back into Range with Batch Mode On	64
Page Button	64
About the Battery	64
Charging Information	65
Battery Recommendations	65
Proper Disposal of the Battery	66
Beeper and LED Sequences and Meaning	66
Scanner LED Sequences and Meaning	67
Base/Access Point LED Sequences and Meaning	67
Base Power Communication Indicator	68
Reset Scanner	68
Scanning While in Base Cradle	68
Paging	69
Paging Mode	69
Paging Pitch	70
Error Indicators	70
Beeper Pitch - Base Error	70
Number of Beeps - Base Error	70
Scanner Report	71
Scanner Address	71
Base or Access Point Address	71
Scanner Modes	72
Charge Only Mode	72
Linked Modes	72
Unlinking the Scanner	73
Override Locked Scanner	74
Out-of-Range Alarm	74
Alarm Sound Type	74
Scanner Power Time-Out Timer	75
Flexible Power Management	77
Batch Mode	78
Batch Mode Beep	79
Batch Mode Storage	79
Batch Mode Quantity	80
Batch Mode Output Order	83
Total Records	83
Delete Last Code	83
Clear All Codes	83
Transmit Records to Host	84
Batch Mode Transmit Delay	84
Multiple Scanner Operation	84
Scanner Name	85
Application Work Groups	87
Application Work Group Selection	88
Resetting the Factory Defaults: All Application Work Groups	88
Resetting the Custom Defaults: All Application Work Groups	89
Using the Scanner with Bluetooth Devices	89
Bluetooth HID Keyboard Connect	89
Bluetooth HID Keyboard Disconnect	92
Bluetooth Serial Port - PCs/Laptops	92
PDAs/Mobility Systems Devices	92
Changing the Scanner’s Bluetooth PIN Code	93
Minimizing Bluetooth/ISM Band Network Activity	93
Auto Reconnect Mode	93
Maximum Link Attempts	94
Relink Time-Out	95
Bluetooth/ISM Network Activity Examples	95
Host Command Acknowledgment	96
Input/Output Settings	99
Power Up Beeper	99
Beep on BEL Character	99
Trigger Click	100
Good Read and Error Indicators	100
Beeper – Good Read	100
Beeper Volume – Good Read	101
Beeper Pitch – Good Read	101
Beeper Pitch – Error	102
Beeper Duration – Good Read	102
LED – Good Read	102
Number of Beeps – Good Read	103
Number of Beeps – Error	103
Good Read Delay	104
User-Specified Good Read Delay	104
Manual Trigger Modes	104
LED Illumination - Manual Trigger	105
Serial Trigger Mode	105
Read Time-Out	105
Presentation Mode	106
LED Illumination - Presentation Mode	107
Presentation LED Behavior after Decode	107
Presentation Sensitivity	108
Presentation Centering	108
In-Stand Sensor Mode	110
CodeGate®	111
Streaming Presentation™ Mode	111
Streaming Presentation In-Stand Programming	112
Mobile Phone Read Mode	112
Image Snap and Ship	113
Hands Free Time-Out	113
Reread Delay	113
User-Specified Reread Delay	114
Illumination Lights	114
Aimer Delay	115
User-Specified Aimer Delay	115
Scanner Time-Out	115
Aimer Mode	116
Centering	116
Preferred Symbology	118
High Priority Symbology	119
Low Priority Symbology	119
Preferred Symbology Time-out	119
Preferred Symbology Default	120
Output Sequence Overview	120
Require Output Sequence	120
Output Sequence Editor	120
To Add an Output Sequence	121
Other Programming Selections	121
Output Sequence Editor	123
Partial Sequence	123
Require Output Sequence	124
Multiple Symbols	124
No Read	125
Video Reverse	125
Working Orientation	126
Data Editing	127
Prefix/Suffix Overview	127
To Add a Prefix or Suffix:	127
To Clear One or All Prefixes or Suffixes	128
To Add a Carriage Return Suffix to All Symbologies	129
Prefix Selections	129
Suffix Selections	130
Function Code Transmit	130
Intercharacter, Interfunction, and Intermessage Delays	130
Intercharacter Delay	131
User Specified Intercharacter Delay	131
Interfunction Delay	132
Intermessage Delay	132
Data Formatting	133
Data Format Editor Introduction	133
Add a Data Format	133
Other Programming Selections	135
Terminal ID Table	136
Data Format Editor Commands	136
Move Commands	138
Search Commands	138
Miscellaneous Commands	140
Data Formatter	141
Data Format Non-Match Error Tone	142
Primary/Alternate Data Formats	143
Single Scan Data Format Change	143
Symbologies	145
All Symbologies	146
Message Length Description	146
Codabar	147
Codabar Concatenation	148
Code 39	150
Code 32 Pharmaceutical (PARAF)	152
Full ASCII	153
Code 39 Code Page	153
Interleaved 2 of 5	154
NEC 2 of 5	156
Code 93	158
Code 93 Code Page	159
Straight 2 of 5 Industrial (three-bar start/stop)	160
Straight 2 of 5 IATA (two-bar start/stop)	161
Matrix 2 of 5	162
Code 11	163
Code 128	164
ISBT 128 Concatenation	164
Code 128 Code Page	166
GS1-128	167
Telepen	168
UPC-A	169
UPC-A/EAN-13 with Extended Coupon Code	171
Coupon GS1 DataBar Output	172
UPC-E0	172
UPC-E1	175
EAN/JAN-13	175
ISBN Translate	177
EAN/JAN-8	178
MSI	180
GS1 DataBar Omnidirectional	182
GS1 DataBar Limited	182
GS1 DataBar Expanded	183
Trioptic Code	184
Codablock A	184
Codablock F	186
PDF417	187
MacroPDF417	188
MicroPDF417	188
GS1 Composite Codes	189
UPC/EAN Version	189
GS1 Emulation	190
TCIF Linked Code 39 (TLC39)	191
QR Code	192
QR Code Page	193
Data Matrix	194
Data Matrix Code Page	195
MaxiCode	196
Aztec Code	197
Aztec Code Page	198
Chinese Sensible (Han Xin) Code	199
Postal Codes - 2D	200
Single 2D Postal Codes:	200
Combination 2D Postal Codes:	201
Postal Codes - Linear	204
China Post (Hong Kong 2 of 5)	204
Korea Post	206
Imaging Commands	207
Single-Use Basis	207
Command Syntax	207
Image Snap - IMGSNP	208
IMGSNP Modifiers	208
Image Ship - IMGSHP	211
IMGSHP Modifiers	211
Intelligent Signature Capture - IMGBOX	220
Signature Capture Optimize	220
IMGBOX Modifiers	221
RF Default Imaging Device	225
Interface Keys	227
Keyboard Function Relationships	227
Supported Interface Keys	229
Utilities	231
To Add a Test Code I.D. Prefix to All Symbologies	231
Show Decoder Revision	231
Show Scan Driver Revision	231
Show Software Revision	231
Show Data Format	232
Test Menu	232
TotalFreedom	232
Application Plug-Ins (Apps)	233
EZConfig-Scanning Introduction	233
Installing EZConfig-Scanning from the Web	234
Serial Programming Commands	237
Conventions	237
Menu Command Syntax	237
Query Commands	238
Responses	239
Trigger Commands	240
Resetting the Custom Defaults	240
Menu Commands	241
Product Specifications	279
1900/1910 Scanner Product Specifications	279
1902/1912 Scanner Product Specifications	280
CCB01-010BT Charge Base Product Specifications	281
Depth of Field Charts	283
CCB01-010BT Charge Base Mounting	286
Standard Cable Pinouts	287
Keyboard Wedge	287
Serial Output	288
RS485 Output	289
USB	290
Maintenance	291
Repairs	291
Maintenance	291
Cleaning the Scanner	291
Cleaning the Window	291
Health Care Housing	291
Inspecting Cords and Connectors	292
Replacing Cables in Corded Scanners	292
Replacing an Interface Cable	293
Replacing Cables and Batteries in Cordless Systems	293
Replacing an Interface Cable in a Base	293
Changing a scanner Battery	294
Troubleshooting a Xenon Scanner	294
Troubleshooting a Cordless System	295
Troubleshooting a Base	295
Troubleshooting a Cordless Scanner	296
Customer Support	297
Reference Charts	301
Symbology Chart	301
ASCII Conversion Chart (Code Page 1252)	304
Code Page Mapping of Printed Bar Codes	306
Unicode Key Maps	308
Sample Symbols	309