Intermec CN50 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manu - Page 112

Troubleshoot Your Mobile Computer, Troubleshoot the Wi-Fi Connection, Troubleshoot 802.1x Security

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Chapter 9 - Troubleshoot and Maintain the Computer Troubleshoot Your Mobile Computer Use this section to troubleshoot some common problems you may experience with your mobile computer. If you send the mobile computer in for service, it is your responsibility to save the computer data and configuration. Intermec is responsible only for ensuring that the hardware matches the original configuration when repairing or replacing the computer. Troubleshoot the Wi-Fi Connection Use this troubleshooting table to help solve problems with your 802.11 radio connection. Problems With the Wi-Fi Connection Problem Solution The computer is connected to the network Move closer to an access point or to a different location and you move to a new site to collect data. to reestablish communications until you reconnect Your computer now shows you are not with the network. Any data collected while out of range connected to the network. is transmitted over the network. The computer appears to be connected to There may be a problem with the connection between the network, but the host computer is not the access point and the host computer. Check with receiving any information from the network administrator or use your access point user's computer. manual. Troubleshoot 802.1x Security Use the following table to troubleshoot problems with your 802.1x security that will prevent you from connecting to your network, such as a missing WEP key value or an incorrect password. Problems With 802.1x Security Problem The computer indicates that it is authenticated, but it does not communicate with the host. Solution Make sure the computer IP address, host IP address, subnet mask, default router are configured for network. 98 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual

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Chapter 9 — Troubleshoot and Maintain the Computer
98
CN50 Mobile Computer
for Windows Embedded Handheld 6.5 User Manual
Troubleshoot Your Mobile Computer
Use this section to troubleshoot some common problems you may
experience with your mobile computer.
If you send the mobile computer in for service, it is your responsibility
to save the computer data and configuration. Intermec is responsible
only for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.
Troubleshoot the Wi-Fi Connection
Use this troubleshooting table to help solve problems with your
802.11 radio connection.
Problems With the Wi-Fi Connection
Troubleshoot 802.1x Security
Use the following table to troubleshoot problems with your 802.1x
security that will prevent you from connecting to your network, such
as a missing WEP key value or an incorrect password.
Problems With 802.1x Security
Problem
Solution
The computer is connected to the network
and you move to a new site to collect data.
Your computer now shows you are not
connected to the network.
Move closer to an access point or to a different location
to reestablish communications until you reconnect
with the network. Any data collected while out of range
is transmitted over the network.
The computer appears to be connected to
the network, but the host computer is not
receiving any information from the
computer.
There may be a problem with the connection between
the access point and the host computer. Check with
network administrator or use your access point user’s
manual.
Problem
Solution
The computer indicates that it is
authenticated, but it does not
communicate with the host.
Make sure the computer IP address, host IP address,
subnet mask, default router are configured for
network.