Intermec CN50 CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manu - Page 113

Troubleshoot and Maintain the Computer, CN50 Mobile Computer

Get Intermec CN50 PDF manuals and user guides View all Intermec CN50 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 113 highlights

Chapter 9 - Troubleshoot and Maintain the Computer Problem Solution The computer does not appear to be • The CN50 may not be communicating with the authenticating and a network connection access point. Make sure the computer network icon does not appear on the toolbar. name matches the access point network name (SSID). • 802.1x security network may not be active. Make sure the server software is properly loaded and configured on the server PC. See server software documentation for help. A network connection icon appears in the • The computer may not be communicating with the toolbar, but then disappears. intended access point. Make sure the computer network name matches the access point network name. Default network name is "INTERMEC." • Access point may not be communicating with server. Ensure the access point is turned on, properly configured, and has 802.1x security enabled. You are setting up multiple access points The computer does not save WEP key values when in a network, with different SSIDs, and changing the SSID. Reenter the WEP key value after the connection fails. changing the SSID and save your changes. You should now be able to connect to the different access points. The computer indicates it is not authenticated. Make sure that: • the User Name and Password parameters on the computer must match the user name and password on authentication server. You may need to reenter the password on both the computer and authentication server. • on your authentication server, the user and group are allowed and the group policy is allowed to log into the server. For help, see the documentation that shipped with your authentication server software. • the IP address and secret key for access point must match the IP address and secret key on the authentication server. You may need to reenter the IP address and secret key on both your access point and authentication server. • the authentication server software is running on the server PC. You receive a message saying "The server Date and time are not saved when you perform a clean certificate has expired or your system date boot. Reenter the date and time, and then save your is incorrect" after you perform a clean changes. boot on the computer. CN50 Mobile Computer for Windows Embedded Handheld 6.5 User Manual 99

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
Chapter 9 — Troubleshoot and Maintain the Computer
CN50 Mobile Computer
for Windows Embedded Handheld 6.5 User Manual
99
The computer does not appear to be
authenticating and a network connection
icon does not appear on the toolbar.
•
The CN50 may not be communicating with the
access point. Make sure the computer network
name matches the access point network name
(SSID).
•
802.1x security network may not be active. Make
sure the server software is properly loaded and
configured on the server PC. See server software
documentation for help.
A network connection icon appears in the
toolbar, but then disappears.
•
The computer may not be communicating with the
intended access point. Make sure the computer
network name matches the access point network
name. Default network name is “INTERMEC.”
•
Access point may not be communicating with
server. Ensure the access point is turned on,
properly configured, and has 802.1x security
enabled.
You are setting up multiple access points
in a network, with different SSIDs, and
the connection fails.
The computer does not save WEP key values when
changing the SSID. Reenter the WEP key value after
changing the SSID and save your changes. You should
now be able to connect to the different access points.
The computer indicates it is not
authenticated.
Make sure that:
•
the User Name and Password parameters on the
computer must match the user name and password
on authentication server. You may need to reenter
the password on both the computer and
authentication server.
•
on your authentication server, the user and group
are allowed and the group policy is allowed to log
into the server. For help, see the documentation that
shipped with your authentication server software.
•
the IP address and secret key for access point must
match the IP address and secret key on the
authentication server. You may need to reenter the
IP address and secret key on both your access point
and authentication server.
•
the authentication server software is running on the
server PC.
You receive a message saying “The server
certificate has expired or your system date
is incorrect” after you perform a clean
boot on the computer.
Date and time are not saved when you perform a clean
boot. Reenter the date and time, and then save your
changes.
Problem
Solution