Intermec PB50 PB50 and PB51 Mobile Printer User Guide - Page 70

Troubleshooting the Mobile Printer, Contacting Product Support, Understanding Error Messages

Get Intermec PB50 PDF manuals and user guides View all Intermec PB50 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 70 highlights

Chapter 3 - Troubleshooting and Maintaining the Mobile Printer Troubleshooting the Mobile Printer You may have printer operation, print quality, or printer communication problems at some time during the life of the printer. Most of the problems you encounter are easy to fix. For help, see "Troubleshooting Printer Problems and Finding Solutions" on page 60. If you cannot find the answer to your problem, you may need to contact Product Support. Contacting Product Support Before you call Intermec Product Support, you may want to visit the Intermec technical knowledge base (Knowledge Central). To do so, go to www.intermec.com and click Support > Knowledge Central. If you still need help after visiting Knowledge Central, you may need to call Product Support. To talk to an Intermec Product Support representative in the U.S.A. or Canada, call: 1-800-755-5505 Outside the U.S.A. and Canada, go to www.intermec.com and click Contact Us to find your local Intermec representative. Before you call Intermec Product Support, make sure you have the following information ready: • Printer serial number • Firmware type and version • Bluetooth, wireless, or serial port settings You can find all of the information listed above in the printer menu system or on a testprint page. Understanding Error Messages Use the following tables to troubleshoot some common error messages. Some error messages appear only when you use a specified printer language. 58 PB50 and PB51 Mobile Printer User Guide

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
Chapter 3 — Troubleshooting and Maintaining the Mobile Printer
58
PB50 and PB51 Mobile Printer User Guide
Troubleshooting the Mobile Printer
You may have printer operation, print quality, or printer
communication problems at some time during the life of the printer.
Most of the problems you encounter are easy to fix. For help, see
“Troubleshooting Printer Problems and Finding Solutions” on
page 60
. If you cannot find the answer to your problem, you may need
to contact Product Support.
Contacting Product Support
Before you call Intermec Product Support, you may want to visit the
Intermec technical knowledge base (Knowledge Central). To do so, go
to
www.intermec.com
and click
Support
>
Knowledge Central
. If
you still need help after visiting Knowledge Central, you may need to
call Product Support.
To talk to an Intermec Product Support representative in the U.S.A.
or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to
www.intermec.com
and click
Contact Us
to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have the
following information ready:
•
Printer serial number
•
Firmware type and version
•
Bluetooth, wireless, or serial port settings
You can find all of the information listed above in the printer menu
system or on a testprint page.
Understanding Error Messages
Use the following tables to troubleshoot some common error
messages. Some error messages appear only when you use a specified
printer language.