Intermec PB50 PB50 and PB51 Mobile Printer User Guide - Page 73
Printer Problems and Solutions continued
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Chapter 3 - Troubleshooting and Maintaining the Mobile Printer Printer Problems and Solutions (continued) Problem Possible Solution The printer is not • Verify that the wireless settings are correct. For printing with an 802.11 help, see "Setting Up 802.11 Radio wireless connection. Communications" on page 34. • Make sure the printer has an IP address. • Make sure the printer is connected to the network. • Make sure the printer is in Ready mode. The printer is not • Re-establish a Bluetooth connection with the printing with a mobile computer or scanner. For help, see your Bluetooth connection. mobile computer user manual or "Setting Up Bluetooth Communications" on page 32. • Make sure the mobile computer can print to a known good printer. • Print a Bluetooth testprint page to make sure that the mobile printer discovered your printer. For help, see "Printing a Test Page" on page 26. • Make sure the printer is in Ready mode. When printing, the printer is skipping labels. Perform a testfeed: • In Fingerprint or ESC/P, press the Feed button for more than 2 seconds. • In IPL, open and close the media door and then press the Feed button. • Make sure the label gap sensor is clean. For help, see "Cleaning the Printer" on page 65. The printout is faded or • In Fingerprint, adjust the media weak. constant/factor and contrast (-10% to +10%). • In IPL, adjust the media sensitivity setting (-10 to +10). • In ESC/P, adjust the darkness. • Check to see if the printhead needs cleaning. For help, see "Cleaning the Printer" on page 65. The battery charge is • Check the battery date. If the battery is a few not lasting as long as it years old, the shortened life may be due to should. normal aging. • Replace the battery. PB50 and PB51 Mobile Printer User Guide 61