Kyocera ECOSYS M6030cdn ECOSYS M6030cdn/M6530cdn Operation Guide - Page 333

Troubleshooting > Troubleshooting Troubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. NOTE When contacting us, the serial number will be necessary. To check the serial number, refer to the following: Checking the Equipment's Serial Number (page 5-5) Symptom Checkpoints Corrective Actions Reference Page The screen does not respond when the main power switch is turned on. Check the power cord. Connect both ends of the power cord securely. page 2-9 Pressing the [Start] key does not produce copies. Is there a message on the screen? Determine the appropriate response to page 10-17 the message and respond accordingly. Is the machine in Sleep mode? Select any key on the operation panel to page 2-20 recover the machine from Sleep mode. Blank sheets are ejected. Are the originals loaded correctly? When placing originals on the platen, place them face-down and align them with the original size indicator plates. page 5-2 When placing originals in the document page 5-3 processor, place them face-up. ― Check that the settings of the ― application software. Printouts are totally too light. Is the paper damp? Replace the paper with new paper. page 3-2 Have you changed the density? Select appropriate density level. page 6-12 page 8-34 Is the toner distributed evenly within the Shake the toner container from side to toner container? side several times. page 10-4 Is EcoPrint mode enabled? Disable [EcoPrint] mode. page 8-13 ― Select the [System Menu/Counter] key ― > [Adjust/Maint.] > [Service Setting] > [Drum Refresh], and then select [Yes]. ― Make sure the paper type setting is page 8-12 correct for the paper being used. 10-11