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Kyocera ECOSYS M6030cdn ECOSYS M6030cdn/M6530cdn Operation Guide - Page 349

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Troubleshooting > Troubleshooting Error Code 1105 Message Failed to send via SMB. Failed to send the e-mail. Failed to send via FTP. 1106 1131 Failed to send the e-mail. Failed to send via FTP. 1132 Failed to send the e-mail. Failed to send via FTP. 2101 Failed to send via SMB. Failed to send via FTP. Failed to send the e-mail. Corrective Actions Check the following settings. [System Menu/Counter] key > [System/Network] > [Network Setting] > [TCP/IP Settings] > [Protocol Detail] > [SMB] Select [On] of the SMTP settings on the Command Center RX. Check the following settings. [System Menu/Counter] key > [System/Network] > [Network Setting] > [TCP/IP Settings] > [Protocol Detail] > [FTP(Client)] Check the sender address of SMTP on the Command Center RX. Enable the SSL. [System Menu/Counter] key > [System/Network] > [Network Setting] > [Secure Protocol] > [SSL] Check the following of the SMTP server. • Is SMTP over SSL available? • Is the encryption available? Check the following of the FTP server. • Is FTPS available? • Is the encryption available? Check the network and SMB settings. • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. • Host name and IP address • Port number Check the network and FTP settings. • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. • Host name and IP address • Port number Check the network and Command Center RX. • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. • POP3 server name of the POP3 user • SMTP server name Reference Page page 8-26 page 2-44 page 8-26 page 2-44 page 8-29 Refer to the Command Center RX User Guide. - - - page 2-44 10-27

Section	Page
Preface	2
Contents	3
Overview	9
Machine Features	10
Color and Image Quality Functions	14
Basic Color Modes	14
Adjusting Image Quality and Color	15
Guides Provided with the Machine	16
About the Operation Guide (this Guide)	18
Structure of the guide	18
Conventions Used in This Guide	19
Menu Map	21
1 Legal and Safety Information	32
Notice	33
Safety Conventions in This Guide	33
Environment	34
Precautions for Use	35
Laser Safety (Europe)	36
SAFETY OF LASER BEAM (USA)	37
Safety Instructions Regarding the Disconnection of Power	38
WARNING	38
Radio Tag Technology	38
Other precautions (for users in California, the United States)	38
Warranty (the United States and Canada)	39
Legal Restriction on Copying/Scanning	40
EN ISO 7779	40
EK1-ITB 2000	40
Legal Information	41
Energy Saving Control Function	47
Automatic 2-Sided Print Function	47
Resource Saving - Paper	47
Environmental benefits of \	47
Energy Star (ENERGY STAR®) Program	48
2 Installing and Setting up the Machine	49
Part Names	50
Machine Exterior	50
Connectors/Interior	52
With Optional Equipments Attached	54
Connecting the Machine and Other Devices	55
Connecting Cables	56
Connecting LAN Cable	56
Connecting USB Cable	57
Connecting the Power Cable	57
Power On/Off	58
Power On	58
Power Off	58
Using the Operation Panel	59
Operation Panel Keys	59
Operation Method	60
Display for Originals and Paper	61
Help Screen	61
Login/Logout	62
Login	62
Logout	63
Default Settings of the Machine	64
Setting Date and Time	64
Network Setup (LAN Cable Connection)	65
Energy Saver function	68
Sleep and Auto Sleep	68
Installing Software	70
Software on DVD (Windows)	70
Installing Software in Windows	71
Uninstalling the Software	77
Installing Software in Mac Computer	78
Setting TWAIN Driver	80
Setting WIA Driver	82
Checking the Counter	83
Additional Preparations for the Administrator	84
Sending Documents to a PC	84
Strengthening the Security	84
Command Center RX	86
Accessing Command Center RX	87
Changing Security Settings	88
Changing Device Information	90
E-mail Settings	92
Registering Destinations	96
Creating a New Custom Box	97
Printing a document stored in a Custom Box	98
Transferring Data from Our Other Products	100
Migrating the Address Book	100
3 Preparation before Use	104
Loading Paper	105
Precaution for Loading Paper	106
Loading in the Cassettes	107
Loading Paper in the Multi Purpose Tray	110
Specifying Paper Size and Media Type	113
Paper Stopper	115
Preparation for Sending a Document to a Shared Folder in a PC	116
Making a note of the computer name and full computer name	116
Making a note of the user name and domain name	117
Creating a Shared Folder, Making a Note of a Shared Folder	118
Configuring Windows Firewall	122
Registering Destinations in the Address Book	126
Adding a Destination (Address Book)	126
Adding a Destination on One Touch Key (One Touch Key)	132
4 Printing from PC	134
Printing from PC	135
Printing on Non-standard Sized Paper	137
Printer Driver Print Settings Screen	138
Printer Driver Help	139
Changing the Default Printer Driver Settings (Windows 7)	139
Canceling Printing from a Computer	139
Printing by AirPrint	140
Printing by Google Cloud Print	141
Printing Data Saved on the Printer	142
Specifying the Job Box from a Computer and Storing the Job	142
Printing Documents from Private Print Box	143
Printing Document from Stored Job Box	145
Printing Document from Quick Copy Box	147
Printing Document from Proof and Hold Box	149
Status Monitor	151
Accessing the Status Monitor	151
Exiting the Status Monitor	151
Status Monitor Display	151
5 Operation on the Machine	155
Loading Originals	156
Placing Originals on the Platen	156
Loading Originals in the Document Processor	157
Checking the Equipment's Serial Number	159
Program	160
Registering Programs	160
Confirming the Registered Program	161
Recalling Program	161
Overwriting Program	162
Deleting Program	162
Select Key Settings	163
Copying	164
Basic Operation	164
Canceling Jobs	166
Sending	167
Basic Operation	168
Specifying Destination	169
Checking and Editing Destinations	175
Confirmation Screen of Destinations	176
Recall	177
Send to Me (E-mail)	177
Sending to Different Types of Destinations (Multi Sending)	178
Canceling Sending Jobs	179
WSD Scan	180
Scanning using TWAIN or WIA	182
How to use the FAX Function	183
What is Document Box?	184
Using a Custom Box	186
Creating a New Custom Box	186
Editing and Deleting Custom Box	188
Storing Documents	188
Printing Documents	189
Editing Documents	190
Deleting Documents	191
Printing Documents Stored in Removable USB Memory	192
Saving Documents to USB Memory (Scan to USB)	194
Check the USB Memory Information	195
Removing USB Memory	196
Using the Manual Stapler	197
6 Using Various Functions	198
Functions Available on the Machine	199
Copy	200
Send	201
Custom Box (Printing)	203
Removable Memory (Store File, Printing Documents)	204
Functions	206
Original Size	206
Paper Selection	207
Orig. Orientation (Original Orientation)	208
Mixed Size Originals	209
Collate	209
Density	209
Original Image	210
EcoPrint	210
Color Selection	211
Color Balance	212
Sharpness	213
Contrast	213
Background Density Adj. (Background Density Adjustment)	214
Saturation	214
Prevent Bleed-t (Prevent Bleed-thru)	215
Zoom	215
Combine	217
Duplex	219
Continuous Scan	221
Job Finish Notice	221
File Name Entry	221
Print Override	222
Quiet Mode	222
Skip Blank Page	222
Duplex (2-sided Original)	223
Sending Size	224
File Format	225
File Separation	229
Scan Resolution	229
Subject/Body	229
FTP Encrypted TX	230
Del. after Print (Delete after Printed)	230
Storing Size	231
Encrypted PDF	231
JPEG/TIFF Print	232
XPS FitTo Page	232
7 Status/Job Cancel	233
Checking Job Status	234
Checking Job History	240
Sending the Log History	244
Job Operation	245
Pause and Resumption of Jobs	245
Canceling of Jobs	245
Device/Communication	246
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	247
8 Setup and Registration (System Menu)	248
System Menu	249
System Menu Settings	250
Report	252
User Property	253
Common Settings	254
Copy	267
Send	268
Document Box	269
FAX	270
Edit Destination	270
User/Job Account	270
Printer	271
System/Network	273
Adjust/Maint.	281
9 User Authentication and Accounting (User Login, Job Accounting)	283
Overview of User Login Administration	284
Enabling User Login Administration	285
Setting User Login Administration	287
Authentication Security	287
Adding a User (Local User List)	288
Changing User Properties	291
User Login Administration for Printing	293
To Manage the Users to Scan Using TWAIN	295
To Manage the Users to Scan Using WIA	296
To Manage the Users that Send Faxes from a PC	297
Local Authoriz. (Local Authorization)	298
Group Auth. (Group Authorization Settings)	299
Guest Authorization Set.	300
NW User Property (Obtain Network User Property)	303
ID Card Settings	304
Using User Login Administration	305
Login/Logout	305
Overview of Job Accounting	306
Enabling Job Accounting	307
Job Accounting Access	308
Setting an Account	309
Adding an Account	309
Restricting the Use of the Machine	311
Editing an Account	312
Deleting an Account	313
Job Accounting for Printing	314
Job Accounting for Scan Using TWAIN	315
Job Accounting for Scan Using WIA	316
Job Accounting for the FAX Transmitted from a Computer	317
Configuring Job Accounting	318
Default Setting	318
Counting the Number of Pages Printed	319
Print Accounting Report	320
Using Job Accounting	321
Login/Logout	321
Unknown ID Job	322
10 Troubleshooting	323
Regular Maintenance	324
Cleaning	324
Toner Container Replacement	326
Waste Toner Box Replacement	330
Replacing Staples	332
Troubleshooting	333
Solving Malfunctions	333
Responding to Messages	339
Adjustment/Maintenance	351
Clearing Paper Jams	356
Clearing a Staple Jam	371
11 Appendix	372
Optional Equipment	373
Overview of Optional Equipment	373
Optional Applications	380
Character Entry Method	382
Using the Keys	382
Selecting Type of Characters	383
Characters That Can be Entered Using the Numeric Keys	383
Entering Symbols	384
Entering Characters	384
Entering Using the Character Selection Screen	386
Paper	387
Basic Paper Specifications	387
Choosing the Appropriate Paper	388
Special Paper	391
Specifications	395
Machine	395
Copy Functions	397
Printer Functions	397
Scanner Functions	398
Document Processor	398
Paper Feeder (500-sheet) (Option)	399
Manual Stapler	399
Glossary	400

Match case Limit results 1 per page

10-27

Troubleshooting > Troubleshooting

1105

Failed to send via SMB.

Check the following settings.

[

System Menu/Counter

] key > [

System/Network

] >

[

Network Setting

] > [

TCP/IP Settings

] >

[

Protocol Detail

] > [

SMB

]

page 8-26

Failed to send the e-mail.

Select [

] of the SMTP settings on the Command

Center RX.

page 2-44

Failed to send via FTP.

Check the following settings.

[

System Menu/Counter

] key > [

System/Network

] >

[

Network Setting

] > [

TCP/IP Settings

] >

[

Protocol Detail

] > [

FTP(Client)

]

page 8-26

1106

Failed to send the e-mail.

Check the sender address of SMTP on the Command

Center RX.

page 2-44

1131

Failed to send via FTP.

Enable the SSL.

[

System Menu/Counter

] key > [

System/Network

] >

[

Network Setting

] > [

Secure Protocol

] > [

SSL

]

page 8-29

1132

Failed to send the e-mail.

Check the following of the SMTP server.

•

Is SMTP over SSL available?

•

Is the encryption available?

Refer to the

Command

Center RX

User Guide

Failed to send via FTP.

Check the following of the FTP server.

•

Is FTPS available?

•

Is the encryption available?

—

2101

Failed to send via SMB.

Check the network and SMB settings.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

•

Host name and IP address

•

Port number

—

Failed to send via FTP.

Check the network and FTP settings.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

•

Host name and IP address

•

Port number

—

Failed to send the e-mail.

Check the network and Command Center RX.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

•

POP3 server name of the POP3 user

•

SMTP server name

page 2-44

Error

Code

Message

Corrective Actions

Reference

Page