Kyocera K127 User Guide - Page 58

Customer support - serial number

Get Kyocera K127 - MARBL Cell Phone PDF manuals and user guides View all Kyocera K127 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 58 highlights

10 GETTING HELP Customer support To contact Virgin Mobile's customer support department for information about your phone, account history, call coverage area, and specific features available to you, such as call forwarding or voicemail: • Go to www.virginmobileusa.com. • Dial *VM from your Virgin Mobile phone. • Dial 1-888-322-1122 from any phone. For questions about the phone features, refer to the materials provided with your phone, or visit www.virginmobileusa.com. For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways: • Web site: www.kyocera-wireless.com. • Email: [email protected]. • Telephone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401. Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information: • The name of your service provider: Virgin Mobile. • The actual error message or problem you are experiencing. 50 • The steps you took to reproduce the problem. • The phone's electronic serial number (ESN). To locate the ESN, select Menu → Settings → Phone Info → Build Info. Qualified service If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service. Become a product evaluator To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit beta.kyocera-wireless.com. Getting Help

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
50
Getting Help
10
G
ETTING
H
ELP
Customer support
To contact Virgin Mobile’s customer support
department for information about your phone,
account history, call coverage area, and specific
features available to you, such as call forwarding
or voicemail:
•
Go to
www.virginmobileusa.com
.
•
Dial
*VM
from your Virgin Mobile phone.
•
Dial 1-888-322-1122 from any phone.
For questions about the phone features, refer to
the materials provided with your phone, or visit
www.virginmobileusa.com
.
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
•
Web site:
www.kyocera-wireless.com.
•
Email:
.
•
Telephone: 1-800-349-4478 (U.S. and
Canada) or 1-858-882-1401.
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
•
The name of your service provider:
Virgin Mobile.
•
The actual error message or problem you
are experiencing.
•
The steps you took to reproduce the problem.
•
The phone’s electronic serial number (ESN).
To locate the ESN, select
Menu
→
Settings
→
Phone Info
→
Build Info
.
Qualified service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Become a product evaluator
To participate in the testing and evaluation of
Kyocera Wireless Corp. products, including
cellular or PCS phones,
visit
beta.kyocera-wireless.com
.