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Kyocera TASKalfa 2550ci Fax System (W) Operation Guide - Page 220

Troubleshooting, Symptom, Checkpoint, Corrective Action, Reference

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Page 220 highlights

Troubleshooting Troubleshooting When a problem occurs, first check the following. If the problem persists, contact your dealer or service representative. Symptom Checkpoint Corrective Action Reference Page Cannot send document. Is the modular cord connected correctly? Connect the modular cord - correctly. Is Send error displayed? Remedy the cause of error and send again. Appendix-16 Is TX (transmission) restriction activated? Cancel the TX restriction. 6-21 Cannot perform encrypted communication. Are the registrations correct Double-check the both at sender and recipient? registrations both at sender and recipient. 6-29 Cannot use the remote switching function. Is a pulse line used? Some phones may transmit - tone signals using buttons. Refer to the operation manual of your phone set. Is the remote switching number correct? Check the registration. (Default: 55) 4-17 Did you press the remote switching number too quickly? Press the remote switching - number twice slowly. No print output after Is memory forwarding Check the forwarding - reception. activated? destination. Cannot receive document. Is the modular cord connected correctly? Is Communication error displayed? Connect the modular cord correctly. Remedy the cause of error and ask the sender to retry. - Appendix-16 Is RX (reception) restriction activated? Cancel the RX restriction. 6-28 Cannot receive 2 in 1 reception. Are 2 in 1 reception and duplex reception both set? Cancel the duplex printing. 6-35 Cannot perform memory reception. Is free space available in the memory? Receive after the memory has free space, or create free space in the memory. 3-12 10-6

Section	Page
Symbols	3
Contents	5
Safety Information	7
General Notice	8
Introduction	14
Icons on the Touch Panel	17
1 Part Names and Functions	19
Operation Panel	20
Machine	22
Document Processor	23
2 Preparation Before Use	25
Quick Setup Wizard (Fax Setup)	26
Date and Time Entry	28
Using the Address Book	29
Registering a New Destination	29
Printing Address List	37
Using One-touch Keys	38
Registering a New One-touch Key	38
Changing/Deleting Registration Contents	39
3 FAX Operation (Basic)	41
Enter key and Quick No. Search key	42
Automatic Send	44
Switching to the FAX Screen	44
Selection of Transmission Method	44
Placing Originals	46
Dial the Receiving System	46
Detailed Settings	47
Send Start	51
Checking the Send Status	51
FAX Automatic Reception	52
Canceling Communication	54
Cancelling Memory Transmission (while originals are being scanned)	54
Cancelling Memory Transmission (during communication)	54
Cancelling and Sending Delayed Transmissions (Queued)	54
Cancelling Direct Transmission	55
Cancelling Transmission (Disconnection of Communication)	55
Cancelling Polling or Sub Address Bulletin Board Transmissions	56
Selecting a Destination from the Address Book	56
Changing/Deleting Registration Contents	59
Selecting a Destination by One-touch Key	61
Using the Speed Dial key	62
Dialing the Same Receiving System (Redial)	63
Automatic Redial	63
Manual Redial (Recall)	63
Previewing Images	64
Quick Setup Screen	66
Functions Available for Registration in the Quick Setup Screen	66
Changing Registration	67
Registering Shortcuts	68
Adding Shortcuts	68
Editing and Deleting Shortcuts	68
4 FAX Operation (Advanced)	69
Long Originals	70
Delayed Transmission	71
Changing/Deleting Delayed Transmission	72
Broadcast Transmission	75
Sending using FAX Address	75
Sending using I-FAX Address	76
Standby Transmission	78
Interrupt Send	79
Chain Dial	80
Manual Send	82
Manual Reception	83
Remote Switch Function	85
How to Register Remote Switch Dial	85
Using the Remote Switch Dial	86
Printing/Sending Received Faxes by Requirements (Memory Forwarding)	87
Type of Forwarding Destination and Requirements for Forwarding	87
Use Rule for All Receptions	89
Use Rule for Specific RX	91
Changing/Deleting Settings by Requirement	96
Raising the Priority of Settings by Requirement	96
Cancelling the Setting of RX/Forward Rules	97
Forwarding Detail Settings	97
Settings for Forwarding from Command Center RX (RX/Forward Requirements)	101
FAX Box Function	107
FAX Box	107
Registering a FAX Box	107
Changing/Deleting a FAX Box	109
Printing Originals from a FAX Box	109
Deleting Originals from a FAX Box	110
Checking Details and Renaming Files	111
Previewing Images	112
Printing a FAX Box List	113
Sub Address Communication	114
Sub Address Communication	114
Sub Address	114
Sub Address Transmission	114
Sub Address Reception	116
Program Dial	116
Registering Programs	116
Changing/Deleting Registration Contents	117
Using Program Dial	117
Polling Communication	118
Polling Transmission	118
Polling Reception	122
Printing from a Polling Box	125
Deleting Originals in a Polling Box	126
Checking Details and Renaming Files	127
Previewing Images	128
Prohibiting entry of fax numbers with the numeric keys	128
Account Management	129
Logging in when User Accounting has been Enabled	131
Logging in when Job Accounting has been Enabled	132
Sending faxed documents to a specified additional address	132
Other Convenient Functions	133
Original Size Selection	133
Sending Size Selection	133
Zoom	133
Mixed Sized Originals	133
2-sided / Book Original	133
Original Orientation	134
Selection of Original Image	134
Continuous Scan	134
Border Erase	135
Job Finish Notice	136
Send and Print	136
Send and Store	136
5 Checking Transmission Results and Registration Status	137
Various Tools for Checking Transmission Results and Registration Status	138
Checking FAX Job History	139
Displaying Job Log Screen	139
Description of the Job Log Screen	139
Checking Details of the Job Log	141
Printing Administrative Reports	143
Send Result Reports	143
Report for Job Canceled before Sending	143
FAX RX Result Reports	144
Activity Report	144
Status Page	146
Reporting FAX Receipt Result by E-mail	147
Confirmation Screen of Destinations	148
6 Setup and Registration	149
Selection of Telephone Line (Inch version only)	150
Selection of Transmit Terminal Identification (TTI)	151
Setting the TTI information	152
FAX/TEL Auto Switch Reception	155
FAX/Answering Machine Auto Switch Reception	157
Rings	159
Volume Adjustment	160
Retry Times	161
Receiving Mode	162
Reception Date/Time	163
Media Type for Print Output	164
Setting the cassette for the print output of received faxes	164
MP Tray Paper Output	166
DRD Reception (Available for inch versions only)	167
Transmission Restriction	169
Registering Permit FAX No.	170
Changing and Deleting Permit FAX No.	171
Registering Reject FAX No.	172
Changing and Deleting Reject FAX No.	173
Registering Permit ID No.	174
Changing and Deleting Permit ID No.	175
Setting Send Restriction	175
Setting Reception Restriction	176
Unknown Number Reception	176
Encryption	177
Registering an Encryption Key	178
Changing and Deleting Registration Contents of Encryption Key	179
Operation at the Sending System	179
Operation at the Receiving System	181
Reduced Reception	182
Duplex Print Output	183
2 in 1 Reception	184
Remote Diagnostics	185
Prohibiting FAX Printing at Specified Times (Unusable Time)	186
Setting the Paper Output	187
7 Optional Equipment	189
Internet FAX Kit (A)	190
Expansion Memory	191
Dual FAX	191
8 Internet Faxing (i-FAX) (Option)	193
What is i-FAX?	194
Example of sending i-FAX from A OFFICE to B OFFICE	194
i-FAX Transmission Flowchart	194
i-FAX Reception Flowchart	195
Notes on Using i-FAX	195
Functions not available when sending an i-FAX	195
Functions not available when receiving an i-FAX	195
Full Mode	196
i-FAX Settings	196
Accessing Command Center RX	196
i-FAX Default Settings	197
i-FAX SMTP Settings	197
i-FAX POP3 Settings	199
i-FAX Transmission	200
Switching to the Send Screen	200
Placing Originals	200
Specifying the Destination	200
Detailed Settings	201
Entering the Subject and Body	203
Send Start	203
Checking the Send Status	203
i-FAX Reception	205
Manual i-FAX Reception	205
9 About Network FAX	207
What is Network FAX?	208
Flow of Network FAX Sending	208
Flow of Network FAX Receiving	208
Setup	210
Flow of Setup	210
Basic Transmission	210
FAX Setting Tab	212
Network FAX Driver Operation Guide (Online Manual)	213
10 Troubleshooting	215
Indicators During Sending/Receiving Operation	216
Precautions When Turning Power OFF	217
Error Messages	218
Troubleshooting	220
Appendix	223
Character Entry Method	224
Entry Screens	224
Entering Characters	226
Specifications	227
Menu List	228
Received FAX Sizes and Paper Priority (Inch Model)	232
Received FAX Sizes and Paper Priority (Metric Model)	235
Error Code List	238

Match case Limit results 1 per page

Troubleshooting

10-6

Troubleshooting

When a problem occurs, first check the following. If the problem persists, contact your dealer or service

representative.

Symptom

Checkpoint

Corrective Action

Reference

Page

Cannot send document.

Is the modular cord

connected correctly?

Connect the modular cord

correctly.

–

Send error

displayed?

Remedy the cause of error

and send again.

Appendix-16

Is TX (transmission)

restriction activated?

Cancel the TX restriction.

6-21

Cannot perform encrypted

communication.

Are the registrations correct

both at sender and recipient?

Double-check the

registrations both at sender

and recipient.

6-29

Cannot use the remote

switching function.

Is a pulse line used?

Some phones may transmit

tone signals using buttons.

Refer to the operation

manual of your phone set.

–

Is the remote switching

number correct?

Check the registration.

(Default: 55)

4-17

Did you press the remote

switching number too

quickly?

Press the remote switching

number twice slowly.

–

No print output after

reception.

s memory forwarding

activated?

Check the forwarding

destination.

–

Cannot receive document.

Is the modular cord

connected correctly?

Connect the modular cord

correctly.

–

Communication error

displayed?

Remedy the cause of error

and ask the sender to retry.

Appendix-16

Is RX (reception) restriction

activated?

Cancel the RX restriction.

6-28

Cannot receive 2 in 1

reception.

Are 2 in 1 reception and

duplex reception both set?

Cancel the duplex printing.

6-35

Cannot perform memory

reception.

Is free space available in the

memory?

Receive after the memory

has free space, or create free

space in the memory.

3-12