Lenovo H520g Lenovo H520g Hardware Maintenance Manual - Page 42

DVD problems, Black screen instead of DVD video, DVD movie will not play

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DVD problems Select your symptom from the following list: • "Black screen instead of DVD video" on page 38 • "DVD movie will not play" on page 38 • "No audio or intermittent audio while playing DVD movie" on page 38 • "Playback is very slow or choppy" on page 38 • "Invalid disc or no disc found message" on page 39 Black screen instead of DVD video Symptom: Black screen instead of DVD video Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the diagnostic programs (see "Lenovo Solution Center" on page 51 for instructions). If you need technical assistance, see "Lenovo Support Web site" on page 30. DVD movie will not play Symptom: DVD movie will not play. Actions: • Make sure that the disc surface is clean and not scratched. • Check the disc or package for regional coding. You might need to purchase a disc with coding for the region where you are using your computer. If these actions do not correct the problem, run the diagnostic programs (see "Lenovo Solution Center" on page 51 for instructions). If you need technical assistance, see "Lenovo Support Web site" on page 30. No audio or intermittent audio while playing DVD movie Symptom: No audio or intermittent audio while playing DVD movie. Actions: • Check the volume control settings on your computer and on your speakers. • Make sure that the disc surface is clean and not scratched. • Check all cable connections to and from the speakers. • Use the DVD menu for the video to select a different audio track. If these actions do not correct the problem, run the diagnostic programs (see "Lenovo Solution Center" on page 51 for instructions). If you need technical assistance, see "Lenovo Support Web site" on page 30. Playback is very slow or choppy Symptom: Playback is very slow or choppy. Actions: • Disable any background programs, such as AntiVirus or Desktop Themes. 38 Lenovo H520gHardware Maintenance Manual

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DVD problems
Select your symptom from the following list:
•
“Black screen instead of DVD video” on page 38
•
“DVD movie will not play” on page 38
•
“No audio or intermittent audio while playing DVD movie” on page 38
•
“Playback is very slow or choppy” on page 38
•
“Invalid disc or no disc found message” on page 39
Black screen instead of DVD video
Symptom: Black screen instead of DVD video
Actions:
•
Restart the DVD player program.
•
Close any open files, turn off the computer, and then restart the computer.
•
Try a lower screen resolution or color depth.
If these actions do not correct the problem, run the diagnostic programs (see “Lenovo Solution Center” on
page 51 for instructions). If you need technical assistance, see “Lenovo Support Web site” on page 30.
DVD movie will not play
Symptom: DVD movie will not play.
Actions:
•
Make sure that the disc surface is clean and not scratched.
•
Check the disc or package for regional coding. You might need to purchase a disc with coding for
the region where you are using your computer.
If these actions do not correct the problem, run the diagnostic programs (see “Lenovo Solution Center” on
page 51 for instructions). If you need technical assistance, see “Lenovo Support Web site” on page 30.
No audio or intermittent audio while playing DVD movie
Symptom: No audio or intermittent audio while playing DVD movie.
Actions:
•
Check the volume control settings on your computer and on your speakers.
•
Make sure that the disc surface is clean and not scratched.
•
Check all cable connections to and from the speakers.
•
Use the DVD menu for the video to select a different audio track.
If these actions do not correct the problem, run the diagnostic programs (see “Lenovo Solution Center” on
page 51 for instructions). If you need technical assistance, see “Lenovo Support Web site” on page 30.
Playback is very slow or choppy
Symptom: Playback is very slow or choppy.
Actions:
•
Disable any background programs, such as AntiVirus or Desktop Themes.
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Lenovo H520gHardware Maintenance Manual