Lenovo H520g Lenovo H520g Hardware Maintenance Manual - Page 50

Option problems, Bluetooth problems, An option that was just installed does not work

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Bluetooth problems For Bluetooth problems, select your symptom from the following list: • "Sound does not come from the Bluetooth headphone" on page 46 • "PIM items sent from the Windows 7 operating system cannot be received correctly" on page 46 Sound does not come from the Bluetooth headphone Symptom: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the headset/headphone is connected using Headset profile or AV profile. Action: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open the Control Panel by clicking Start ➙ Control Panel. 3. Click Hardware and Sound ➙ Sound. 4. Select the Playback tab. 5. If you are using Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using AV profile, select Stereo Audio and click the Set Default button. 6. Click OK to close the Sound window. PIM items sent from the Windows 7 operating system cannot be received correctly Symptom: Personal Information Manager (PIM) items sent from the Windows 7 operating system cannot be received correctly into the address book of any other Bluetooth-enabled device. Action: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 operating system might be saved as a file with the extension .contact. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select your symptom from the following list: • "An option that was just installed does not work" on page 46 • "An option that previously worked does not work now" on page 47 An option that was just installed does not work Symptom: An option that was just installed does not work. Action: Verify that: • The option is designed for your computer. • You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly. • You have not loosened other installed options or cables. • If the option is an adapter, you have provided enough hardware resources for the adapter to function correctly. See the documentation supplied with the adapter (as well as the documentation for any other installed adapters) to determine the resources required for each adapter. 46 Lenovo H520gHardware Maintenance Manual

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Bluetooth problems
For Bluetooth problems, select your symptom from the following list:
•
“Sound does not come from the Bluetooth headphone” on page 46
•
“PIM items sent from the Windows 7 operating system cannot be received correctly” on page 46
Sound does not come from the Bluetooth headphone
Symptom: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker
even though the headset/headphone is connected using Headset profile or AV profile.
Action: Do the following:
1. Exit the application that uses the sound device (for example, Windows Media Player).
2. Open the Control Panel by clicking
Start
➙
Control Panel
.
3. Click
Hardware and Sound
➙
Sound
.
4. Select the
Playback
tab.
5. If you are using Headset profile, select
Bluetooth Hands-free Audio
and click the
Set Default
button. If
you are using AV profile, select
Stereo Audio
and click the
Set Default
button.
6. Click
OK
to close the Sound window.
PIM items sent from the Windows 7 operating system cannot be received correctly
Symptom: Personal Information Manager (PIM) items sent from the Windows 7 operating system cannot be
received correctly into the address book of any other Bluetooth-enabled device.
Action: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled
devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through
Bluetooth, a PIM item sent from the Windows 7 operating system might be saved as a file with the extension
.contact.
Option problems
Use this information to diagnose problems with Lenovo hardware options that do not have their own
troubleshooting information.
Select your symptom from the following list:
•
“An option that was just installed does not work” on page 46
•
“An option that previously worked does not work now” on page 47
An option that was just installed does not work
Symptom: An option that was just installed does not work.
Action: Verify that:
•
The option is designed for your computer.
•
You followed the installation instructions supplied with the option and the installation instructions provided
with your computer, and all option files (such as device drivers, if required) are installed correctly.
•
You have not loosened other installed options or cables.
•
If the option is an adapter, you have provided enough hardware resources for the adapter to function
correctly. See the documentation supplied with the adapter (as well as the documentation for any other
installed adapters) to determine the resources required for each adapter.
46
Lenovo H520gHardware Maintenance Manual