Lenovo ThinkPad 320 (English) User Guide - Page 157

Sleep standby and hibernation problems, Visit the Microsoft Knowledge Base home

Get Lenovo ThinkPad 320 PDF manuals and user guides View all Lenovo ThinkPad 320 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 157 highlights

• Follow the appropriate corrective actions for Power-on self-test "error messages." on page 121 If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Visit the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message. Sleep (standby) and hibernation problems • Problem: The computer enters sleep (standby) mode unexpectedly. Solution: If the processor overheats, the computer automatically enter sleep (standby) mode to allow the computer to cool and to protect the processor and other internal components. Check the settings for sleep (standby) mode, using Power Manager. • Problem: The computer enters sleep (standby) mode (the sleep/standby indicator turns on) immediately after Power-on self-test. Solution: Make sure that: - The battery is charged. - The operating temperature is within the acceptable range. Refer to "Features" on page 11, "Specifications" on page 12, and "Operating environment" on page 13. If the battery is charged and the temperature is within range, have the computer serviced. • Problem: The "critical low-battery error" message appears, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac power adapter to the computer and plug it into an electrical outlet, or replace the battery with a charged one. • Problem: The computer display remains blank after you press Fn to return from sleep (standby) mode. Solution: Check whether an external monitor was disconnected or turned off while the computer was in sleep (standby) mode. If you disconnected or turned off the external monitor, connect it or turn it on before resuming the computer from the sleep (standby) mode. When resuming the computer from the sleep (standby) mode without attaching the external monitor or turning it on, and the computer display remains blank, press F6 to bring up the computer display. • Problem: The computer does not return from sleep (standby) mode, or the system status indicator (illuminated ThinkPad logo) blinks slowly and the computer does not work. Solution: If the system does not return from sleep (standby) mode, it may have entered sleep (standby) or hibernation mode automatically because the battery is depleted. Check the sleep (standby) indicator. - If the system status indicator (illuminated ThinkPad logo) blinks slowly, your computer is in sleep (standby) mode. Connect the ac power adapter to the computer; then press Fn. - If the system status indicator (illuminated ThinkPad logo) is off, your computer is in power-off state or in hibernation mode. Connect the ac power adapter to the computer; then press the power button to resume operation. If the system still does not return from sleep (standby) mode, your system may stop responding and you may not be able to turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac power adapter and the battery. • Problem: Your computer does not enter sleep (standby) or hibernation mode. Chapter 10. Troubleshooting computer problems 141

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
•
Follow the appropriate corrective actions for Power-on self-test “error messages.” on page 121
If you receive an error message while the operating system is loading the desktop configuration after the
POST is completed, check the following items:
1. Visit the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message.
2. Visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the
error message.
Sleep (standby) and hibernation problems
•
Problem
: The computer enters sleep (standby) mode unexpectedly.
Solution
: If the processor overheats, the computer automatically enter sleep (standby) mode to allow
the computer to cool and to protect the processor and other internal components. Check the settings
for sleep (standby) mode, using Power Manager.
•
Problem
: The computer enters sleep (standby) mode (the sleep/standby indicator turns on) immediately
after Power-on self-test.
Solution
: Make sure that:
–
The battery is charged.
–
The operating temperature is within the acceptable range. Refer to “Features” on page 11,
“Specifications” on page 12, and “Operating environment” on page 13.
If the battery is charged and the temperature is within range, have the computer serviced.
•
Problem
: The “critical low-battery error” message appears, and the computer immediately turns off.
Solution
: The battery power is getting low. Connect the ac power adapter to the computer and plug it
into an electrical outlet, or replace the battery with a charged one.
•
Problem
: The computer display remains blank after you press Fn to return from sleep (standby) mode.
Solution
: Check whether an external monitor was disconnected or turned off while the computer was
in sleep (standby) mode. If you disconnected or turned off the external monitor, connect it or turn it on
before resuming the computer from the sleep (standby) mode. When resuming the computer from the
sleep (standby) mode without attaching the external monitor or turning it on, and the computer display
remains blank, press F6 to bring up the computer display.
•
Problem
: The computer does not return from sleep (standby) mode, or the system status indicator
(illuminated ThinkPad logo) blinks slowly and the computer does not work.
Solution
: If the system does not return from sleep (standby) mode, it may have entered sleep (standby) or
hibernation mode automatically because the battery is depleted. Check the sleep (standby) indicator.
–
If the system status indicator (illuminated ThinkPad logo) blinks slowly, your computer is in sleep
(standby) mode. Connect the ac power adapter to the computer; then press Fn.
–
If the system status indicator (illuminated ThinkPad logo) is off, your computer is in power-off state or
in hibernation mode. Connect the ac power adapter to the computer; then press the power button
to resume operation.
If the system still does not return from sleep (standby) mode, your system may stop responding and you
may not be able to turn off the computer. In this case, you need to reset the computer. If you have not
saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or
more. If the system is still not reset, remove the ac power adapter and the battery.
•
Problem
: Your computer does not enter sleep (standby) or hibernation mode.
Chapter 10
.
Troubleshooting computer problems
141