Lexmark CS331 Users Guide PDF - Page 108

Confidential and other held documents do not print, Step 5, For Windows users, Use Print and Hold

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Troubleshoot a problem 108 Action Step 5 a Remove, and then reinstall the print driver. b Print the document. Is the document printed? Yes The problem is solved. Confidential and other held documents do not print Action Yes Step 1 The problem is a From the control panel, check if the documents appear in the solved. Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? Step 2 The problem is The print job may contain a formatting error or invalid data. Delete solved. the print job, and then send it again. Are the documents printed? Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved. the multiple job titles as duplicates. For Windows users a Open the Printing Preferences dialog. b From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents. c Enter a PIN, and then save the changes. d Send the print job. For Macintosh users a Save and name each job differently. b Send the job individually. Are the documents printed? Step 4 a Delete some held jobs to free up printer memory. b Print the documents. The problem is solved. Are the documents printed? No Contact customer support. No Go to step 2. Go to step 3. Go to step 4. Contact customer support.

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Action
Yes
No
Step 5
a
Remove, and then reinstall the print driver.
b
Print the document.
Is the document printed?
The problem is
solved.
Contact
customer
support
.
Confidential and other held documents do not print
Action
Yes
No
Step 1
a
From the control panel, check if the documents appear in the
Held Jobs list.
Note:
If the documents are not listed, then print the
documents using the Print and Hold options.
b
Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data. Delete
the print job, and then send it again.
Are the documents printed?
The problem is
solved.
Go to step 3.
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a
Open the Printing Preferences dialog.
b
From the Print and Hold tab, click
Use Print and Hold
, and then
click
Keep duplicate documents
.
c
Enter a PIN, and then save the changes.
d
Send the print job.
For Macintosh users
a
Save and name each job differently.
b
Send the job individually.
Are the documents printed?
The problem is
solved.
Go to step 4.
Step 4
a
Delete some held jobs to free up printer memory.
b
Print the documents.
Are the documents printed?
The problem is
solved.
Contact
customer
support
.
Troubleshoot a problem
108