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Lexmark CS331 Users Guide PDF - Page 139

Contacting customer support

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Troubleshoot a problem 139 Action Step 2 a From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Balance Yes Contact customer support. No The problem is solved. For non-touch-screen printer models, press through the settings. b Adjust the settings. c Print the document. to navigate Does the print appear tinted? Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

Section	Page
Contents	2
Safety information	5
Conventions	5
Product statements	5
Learn about the printer	8
Finding information about the printer	8
Printer configurations	10
Using the control panel	11
Customizing the home screen	12
Understanding the status of the indicator light	12
Selecting paper	13
Paper guidelines	13
Paper characteristics	13
Unacceptable paper	14
Storing paper	14
Selecting preprinted forms and letterhead	14
Supported paper sizes	15
Supported paper types	16
Supported paper weights	17
Set up, install, and configure	18
Selecting a location for the printer	18
Attaching cables	19
Installing optional trays	19
Setting up and using the home screen applications	20
Creating a Cloud Connector profile	20
Managing bookmarks	21
Creating bookmarks	21
Creating folders	21
Loading paper and specialty media	22
Setting the paper size and type	22
Configuring Universal paper settings	22
Loading trays	22
Loading the manual feeder	24
Linking trays	26
Installing and updating software, drivers, and firmware	26
Installing the printer software	26
Updating firmware	26
Exporting or importing a configuration file	27
Adding available options in the print driver	27
Networking	28
Connecting the printer to a Wi-Fi network	28
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	29
Connecting a mobile device to the printer	29
Deactivating the Wi-Fi network	30
Checking the printer connectivity	30
Configuring the SMTP server	31
Printing the Menu Settings Page	31
Secure the printer	32
Erasing printer memory	32
Restoring factory default settings	32
Statement of Volatility	32
Print	33
Printing from a computer	33
Printing from a mobile device	33
Printing from a mobile device using Google Cloud Print	33
Printing from a mobile device using Lexmark Mobile Print	33
Printing from a mobile device using Mopria Print Service	33
Printing from a mobile device using AirPrint	34
Printing from a mobile device using Wi-Fi Direct®	34
Configuring confidential jobs	35
Printing confidential and other held jobs	35
Printing from a Cloud Connector profile	36
Printing a font sample list	36
Placing separator sheets between copies	37
Canceling a print job	37
Adjusting toner darkness	37
Use printer menus	38
Menu map	38
Device	38
Preferences	38
Eco-Mode	40
Remote Operator Panel	40
Notifications	41
Power Management	42
Information Sent to Lexmark	43
Restore Factory Defaults	43
Maintenance	44
Config Menu	44
Out of Service Erase	47
Visible Home Screen Icons	47
About this Printer	47
Print	48
Layout	48
Setup	49
Quality	50
PostScript	51
PCL	52
Image	53
Paper	54
Tray Configuration	54
Media Configuration	55
Universal Setup	55
Media Types	55
Network/Ports	56
Network Overview	56
Wireless	57
Ethernet	59
TCP/IP	61
SNMP	62
IPSec	63
802.1x	65
LPD Configuration	65
HTTP/FTP Settings	65
USB	66
Restrict external network access	67
Wi-Fi Direct	67
Google Cloud Print	68
Security	68
Login Methods	68
Public	68
Local Accounts	69
Certificate Management	70
Login Restrictions	70
Confidential Print Setup	70
Erase Temporary Data Files	71
Miscellaneous	72
Cloud Connector	72
Cloud Connector	72
Reports	72
Menu Settings Page	72
Device	72
Print	73
Network	73
Troubleshooting	73
Maintain the printer	74
Checking the status of parts and supplies	74
Configuring supply notifications	74
Setting up e-mail alerts	74
Viewing reports	75
Ordering parts and supplies	75
Using genuine Lexmark parts and supplies	75
Ordering print cartridges	75
Ordering a waste toner bottle	78
Replacing parts and supplies	78
Replacing a print cartridge	78
Replacing the waste toner bottle	80
Replacing the tray	81
Replacing the manual feeder	82
Replacing the pick tires	82
Resetting the supply usage counters	86
Cleaning the printer	87
Saving energy and paper	87
Configuring the power save mode settings	87
Adjusting the brightness of the display	88
Conserving supplies	88
Moving the printer to another location	88
Shipping the printer	89
Troubleshoot a problem	90
The printer is not responding	90
Network connection problems	91
Cannot open Embedded Web Server	91
Issues with supplies	92
Replace cartridge, printer region mismatch	92
Non-Lexmark supply	92
Clearing jams	93
Avoiding jams	93
Identifying jam locations	95
Paper jam in the standard tray	95
Paper jam in the optional tray	97
Paper jam in the standard bin	99
Paper jam in the manual feeder	100
Paper jam in door B	101
Paper feed problems	104
Envelope seals when printing	104
Collated printing does not work	104
Tray linking does not work	105
Paper frequently jams	106
Jammed pages are not reprinted	107
Printing problems	107
Print jobs do not print	107
Confidential and other held documents do not print	108
Job prints from the wrong tray or on the wrong paper	109
Slow printing	110
Print quality problems	112
Print quality is poor	112
Blank or white pages	113
Dark print	114
Ghost images	116
Gray or colored background	117
Incorrect margins	118
Light print	119
Missing colors	121
Mottled print and dots	122
Paper curl	124
Print crooked or skewed	126
Solid color or black images	126
Text or images cut off	127
Toner easily rubs off	128
Uneven print density	129
Horizontal dark lines	130
Vertical dark lines	132
Horizontal white lines	133
Vertical white lines	134
Repeating defects	136
Color quality problems	136
Modifying the colors in printed output	136
FAQ about color printing	137
The print appears tinted	138
Contacting customer support	139
Recycle and dispose	140
Recycling Lexmark products	140
Recycling Lexmark packaging	140
Notices	141
Product information	141
Edition notice	141
GOVERNMENT END USERS	141
Trademarks	142
Licensing notices	142
Noise emission levels	142
Waste from Electrical and Electronic Equipment (WEEE) directive	143
India E-Waste notice	143
Product disposal	143
Returning Lexmark cartridges for reuse or recycling	143
Static sensitivity notice	144
ENERGY STAR	144
Temperature information	144
Laser notice	144
Power consumption	145
Product power consumption	145
Sleep Mode	145
Hibernate Mode	146
Off mode	146
Total energy usage	146
Regulatory notices for wireless products	146
Modular component notice	146
Exposure to radio frequency radiation	146
Industry Canada (Canada)	147
Singapore IMDA statement	147
European Community (EC) directives conformity	147
Federal Communications Commission (FCC) compliance information statement	148
日本の VCCI 規定	149
European Community (EC) directives conformity	149
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	150