Lexmark CS331 Users Guide PDF - Page 134
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Troubleshoot a problem 134 Action Yes Step 1 Go to step 2. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type. b Print the document. No The problem is solved. Do horizontal white lines appear on prints? Step 2 a Open the front door, and then firmly push it down. b Pull out the print cartridge tray. c Remove, and then insert the print cartridges. Contact customer The problem is support. solved. d Insert the print cartridge tray, and then close the door. e Print the document. Do horizontal white lines appear on prints? Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.