Lexmark MS517 Users Guide PDF - Page 203
Confidential and other held documents do not print, Step 5
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Troubleshooting 203 Action Step 5 a Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. b Resend the print job. Yes The problem is solved. Do the jobs print? Step 6 a Remove, and then reinstall the printer software. For more information, see "Installing the printer software" on page 28. Note: The printer software is available at http://support.lexmark.com. b Resend the print job. The problem is solved. Do the jobs print? Confidential and other held documents do not print Action Yes Step 1 The problem is a From the control panel, check if the documents appear in the solved. Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? Step 2 The print job may contain a formatting error or invalid data. • Delete the print job, and then send it again. • For PDF files, generate a new file, and then print the documents. The problem is solved. Are the documents printed? No Go to step 6. Contact customer support. No Go to step 2. Go to step 3.
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