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Lexmark XC6153 .Users Guide PDF - Page 228

Jammed s are not reprinted, Printing problems, Confidential and other held documents do not print

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Troubleshooting 228 Action Step 2 a From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type b Set the correct paper size and type. c Print the document. Do paper jams occur frequently? Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Print the document. Do paper jams occur frequently? Yes Go to step 3. No The problem is solved. Contact customer The problem is support. solved. Jammed pages are not reprinted Action a From the control panel, navigate to: Settings > Device > Notifications > Jam Content Recovery b In the Jam Recovery menu, select On or Auto. c Print the document. Yes The problem is solved. Are the jammed pages reprinted? No Contact customer support. Printing problems Confidential and other held documents do not print Action Yes Step 1 The problem is a From the control panel, check if the documents appear in the solved. Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? No Go to step 2.

Section	Page
Contents	2
Safety information	7
Conventions	7
Product statements	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Attaching cables	13
Using the control panel	15
Understanding the status of the power button and indicator light	16
Using the home screen	16
Setting up and using the home screen applications	18
Customizing the home screen	18
Supported applications	18
Setting up Forms and Favorites	18
Setting up Card Copy	19
Using Shortcut Center	19
Setting up Scan Center	19
Setting up Device Quotas	20
Using QR Code Generator	20
Configuring Eco-Settings	21
Using Customer Support	21
Creating a Cloud Connector profile	21
Managing bookmarks	22
Creating bookmarks	22
Creating folders	22
Managing contacts	23
Adding contacts	23
Adding groups	23
Editing contacts or groups	23
Deleting contacts or groups	24
Setting up and using the accessibility features	25
Enabling Magnification mode	25
Activating Voice Guidance	25
Adjusting the Voice Guidance speech rate	25
Enabling spoken passwords or personal identification numbers	25
Navigating the screen using gestures	26
Using the keyboard on the display	26
Loading paper and specialty media	27
Setting the size and type of the specialty media	27
Configuring Universal paper settings	27
Loading trays	27
Loading the multipurpose feeder	29
Linking trays	30
Paper support	31
Supported paper sizes	31
Supported paper types	34
Supported paper weights	36
Printing	38
Printing from a computer	38
Printing forms	38
Printing from a mobile device	38
Printing from a mobile device using Lexmark Mobile Print	38
Printing from a mobile device using Google Cloud Print	38
Printing from a mobile device using Mopria Print Service	39
Printing from a mobile device using AirPrint	39
Printing from a mobile device using Wi-Fi Direct®	40
Printing from a flash drive	40
Supported flash drives and file types	41
Configuring confidential jobs	42
Printing confidential and other held jobs	42
Printing from a Cloud Connector profile	43
Printing a font sample list	43
Printing a directory list	44
Canceling a print job	44
Copying	45
Using the automatic document feeder and scanner glass	45
Making copies	45
Copying photos	45
Copying on letterhead	46
Copying on both sides of the paper	46
Reducing or enlarging copies	46
Collating copies	46
Placing separator sheets between copies	46
Copying multiple pages onto a single sheet	47
Creating a copy shortcut	47
E-mailing	48
Using the automatic document feeder and scanner glass	48
Configuring the SMTP server for e-mail	48
Sending an e-mail	49
Creating an e-mail shortcut	49
Faxing	50
Setting up the printer to fax	50
Configuring the SMTP server for fax	50
Choosing a fax connection	51
Setting up fax using a standard telephone line	51
Setting up fax in countries or regions with different telephone wall jacks and plugs	56
Connecting to a distinctive ring service	59
Setting the fax date and time	59
Configuring daylight saving time	59
Using the automatic document feeder and scanner glass	59
Sending a fax	59
Scheduling a fax	60
Creating a fax destination shortcut	60
Changing the fax resolution	61
Adjusting the fax darkness	61
Printing a fax log	61
Blocking junk faxes	61
Holding faxes	61
Forwarding a fax	61
Scanning	62
Using the automatic document feeder and scanner glass	62
Scanning to an FTP server	62
Creating an FTP shortcut	62
Creating a network folder shortcut	62
Scanning to a flash drive	63
Scanning to a fax server	64
Sending scanned documents to a computer	64
Scanning to a Cloud Connector profile	64
Understanding the printer menus	66
Menu map	66
Device	67
Preferences	67
Eco-Mode	69
Remote Operator Panel	70
Notifications	70
Power Management	74
Information Sent to Lexmark	75
Accessibility	75
Restore Factory Defaults	76
Maintenance	77
Configuration Menu	77
Out of Service Erase	82
Visible Home Screen Icons	82
About this Printer	82
Print	83
Layout	83
Finishing	85
Setup	85
Quality	86
Job Accounting	88
XPS	89
PDF	89
PostScript	90
PCL	91
HTML	92
Image	93
Paper	93
Tray Configuration	93
Media Configuration	94
Universal Setup	94
Custom Scan Sizes	95
Media Types	95
Bin Configuration	96
Copy	96
Copy Defaults	96
Fax	101
Fax Defaults	101
Fax Mode	101
Fax Setup	101
Fax Server Setup	111
E-mail	114
E-mail Setup	114
E-mail Defaults	115
Web Link Setup	120
FTP	120
FTP Defaults	120
USB Drive	124
Flash Drive Scan	124
Flash Drive Print	128
Network/Ports	130
Network Overview	130
Wireless	131
Ethernet	132
TCP/IP	133
SNMP	135
IPSec	136
802.1x	137
LPD Configuration	137
HTTP/FTP Settings	138
ThinPrint	139
USB	139
Restrict external network access	140
Google Cloud Print	140
Wi-Fi Direct	141
Security	142
Login Methods	142
Manage Permissions	142
Local Accounts	143
Schedule USB Devices	143
Security Audit Log	144
Login Restrictions	146
Confidential Print Setup	146
Disk Encryption	147
Erase Temporary Data Files	148
Solutions LDAP Settings	148
Miscellaneous	148
Reports	149
Menu Settings Page	149
Device	149
Print	149
Shortcuts	150
Fax	150
Network	150
Help	150
Troubleshooting	151
Printing the Menu Settings Page	151
Securing the printer	152
Locating the security slot	152
Erasing printer memory	152
Erasing printer hard disk memory	152
Encrypting the printer hard disk	153
Restoring factory default settings	153
Statement of Volatility	153
Maintaining the printer	155
Setting up e-mail alerts	155
Viewing reports	155
Adjusting the speaker volume	155
Adjusting the default internal speaker volume	155
Adjusting the default headphones volume	156
Configuring the fax speaker settings	156
Networking	156
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	156
Connecting a mobile device to the printer	157
Changing the printer port settings after installing an internal solutions port	158
Deactivating the Wi-Fi network	158
Setting up serial printing (Windows only)	158
Cleaning printer parts	159
Cleaning the printer	159
Cleaning the scanner	159
Ordering parts and supplies	164
Checking the status of parts and supplies	164
Using genuine Lexmark parts and supplies	164
Ordering toner cartridges	164
Ordering a photoconductor unit	166
Ordering a developer and PC unit combo pack	166
Ordering developer units	166
Ordering staple cartridges	167
Ordering a waste toner bottle	167
Configuring supply notifications	167
Replacing parts and supplies	168
Replacing a developer unit	168
Replacing the fuser	170
Replacing a photoconductor unit	172
Replacing an imaging unit	175
Replacing a toner cartridge	177
Replacing the pick roller	178
Replacing the separator pad	183
Replacing the waste toner bottle	184
Replacing the transfer belt	185
Replacing the transfer roller	188
Replacing the ADF pick roller	190
Replacing the ADF feed roller	192
Replacing the ADF separator roller	194
Replacing the staple cartridge unit	195
Replacing the staple cartridge in the staple finisher	195
Replacing the staple cartridge holder in the staple finisher	197
Storing supplies	200
Moving the printer	200
Moving the printer to another location	200
Shipping the printer	201
Saving energy and paper	201
Configuring the power save mode settings	201
Adjusting the brightness of the printer display	202
Conserving supplies	202
Recycling	202
Recycling Lexmark products	202
Recycling Lexmark packaging	202
Clearing jams	203
Avoiding jams	203
Identifying jam locations	204
Paper jam in trays	205
Paper jam in the multipurpose feeder	206
Paper jam in the automatic document feeder	207
Paper jam in the standard bin	209
Paper jam in door B	210
Paper jam in the finisher bin	213
Staple jam in door G	215
Troubleshooting	219
Network connection problems	219
Cannot open Embedded Web Server	219
Unable to read flash drive	220
Enabling the USB port	220
Checking the printer connectivity	220
Hardware options problems	221
Cannot detect internal option	221
Internal solutions port does not operate correctly	222
Parallel or serial interface card does not operate correctly	222
Defective flash detected	223
Not enough free space in flash memory for resources	223
Unformatted flash detected	223
Issues with supplies	223
Replace cartridge, printer region mismatch	223
Non-Lexmark supply	224
Scanner maintenance required, use ADF Kit	224
Paper feed problems	225
Envelope seals when printing	225
Collated printing does not work	225
Paper curl	226
Tray linking does not work	227
Paper frequently jams	227
Jammed pages are not reprinted	228
Printing problems	228
Confidential and other held documents do not print	228
Slow printing	230
Print jobs do not print	231
The printer is not responding	232
Job prints from the wrong tray or on the wrong paper	233
Print quality is poor	234
Blank or white pages	234
Dark print	235
Ghost images	236
Gray or colored background	237
Incorrect margins	238
Light print	239
Mottled print and dots	241
Print crooked or skewed	242
Solid color or black images	242
Text or images cut off	243
Toner easily rubs off	244
Uneven print density	245
Horizontal dark lines	245
Vertical dark lines	247
Horizontal white lines	248
Vertical white lines	249
Repeating defects	250
Color quality problems	251
Adjusting toner darkness	251
Modifying the colors in printed output	252
FAQ about color printing	252
The print appears tinted	253
Faxing problems	254
Caller ID is not shown	254
Cannot send or receive faxes	254
Can receive but not send faxes	256
Can send but not receive faxes	256
Poor fax print quality	257
Scanning problems	257
Cannot scan from a computer	257
Partial copies of document or photo	258
Poor copy quality	258
Scan job was not successful	259
Scanner does not close	259
Scanning takes too long or freezes the computer	259
Scanner does not respond	260
Adjusting scanner registration	260
Adjusting ADF registration	260
Contacting customer support	261
Upgrading and migrating	262
Hardware	262
Available internal options	262
Installing a memory card	262
Installing an internal solutions port	263
Installing an optional card	267
Installing a printer hard disk	268
Installing optional trays	271
Installing the staple finisher	273
Installing the keyboard tray	276
Software	278
Installing the printer software	278
Adding available options in the print driver	278
Firmware	278
Exporting or importing a configuration file	278
Updating firmware	279
Notices	280
Product information	280
Edition notice	280
GOVERNMENT END USERS	280
Trademarks	281
Licensing notices	281
Noise emission levels	281
Waste from Electrical and Electronic Equipment (WEEE) directive	282
India E-Waste notice	282
Product disposal	282
Returning Lexmark cartridges for reuse or recycling	282
Static sensitivity notice	283
ENERGY STAR	283
Temperature information	283
Laser notice	283
Power consumption	284
Product power consumption	284
Sleep Mode	284
Hibernate Mode	285
Off mode	285
Total energy usage	285
Regulatory notices for telecommunication terminal equipment	285
Notice to users of the US telephone network: FCC requirements	285
Notice to users of the Canadian telephone network	286
Notice to users of the New Zealand telephone network	287
Japanese telecom notice	287
Regulatory notices for wireless products	288
Modular component notice	288
Exposure to radio frequency radiation	289
European Community (EC) directives conformity	289
Federal Communications Commission (FCC) compliance information statement	290
Japanese VCCI notice	291
Notice to users of Class A products in Brazil	291
European Community (EC) directives conformity	291
Radio interference notice	291
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	292