Motorola MOTO G User Guide - Page 65

Safety, Regulatory, & Legal Safety, Regulatory, & Legal For Your Safety Battery Use & Safety Battery Charging Third Party Accessories Driving Precautions Seizures, Blackouts & Eyestrain High Volume Repetitive Motion Children Glass Parts Use & Care Operational Warnings RF Energy Regulatory Information EU Conformance FCC Notice Industry Canada Notice Software Notices Location Navigation Privacy & Data Security Recycling Hearing Aid Compatibility Software Copyright Content Copyright OSS Information Export Law Registration Service & Repairs Global Warranty Copyright & Trademarks Menu Back More Next My Product is defective, what should I do? 1. Review the online Motorola customer support website at www.motorola.com/support for troubleshooting information. 2. If the Product is still not functioning properly after you have followed troubleshooting instructions suggested on this website, please contact Motorola using the contact details provided on the customer support website at www.motorola.com/support. 3. If your Product is covered by this Limited Warranty, you may be required to download, or otherwise obtain and accept software updates. You are responsible for any third party data costs incurred when obtaining the downloads. Before we can provide any further support under this Limited Warranty you must first comply with the warranty processes (1), (2), and (3), repair instructions, and accept any necessary software updates. 4. If the software update does not fix the problem, you will receive instructions on how and where to ship the Product for assessment. We will generally need: (i) proof of purchase; (ii) a written description of the problem; (iii) the name of your mobile network service provider, if applicable; (iv) your address and telephone number. We will only use this information for the purposes of processing your claim under this Limited Warranty. 5. If the Product is not covered by this Limited Warranty (and you do not have any other statutory rights in your place of usual residence), Motorola will inform you of the availability, price, and other conditions applicable to the repair, replacement, or refund of the Product. Copyright & Trademarks Motorola Mobility LLC Copyright & Trademarks Consumer Advocacy Office 600 N US Hwy 45 Libertyville, IL 60048 www.motorola.com Note: Do not ship your product to the above address. If you need to return your product for repairs, replacement, or warranty service, please contact the Motorola Customer Support Center at: 1-800-734-5870 (United States) 1-888-390-6456 (TTY/TDD United States for hearing impaired) 1-800-461-4575 (Canada) Certain features, services and applications are network dependent and may not be available in all areas; additional terms, conditions and/or charges may apply. Contact your service provider for details. All features, functionality, and other product specifications, as well as the information contained in this guide, are based upon the latest available information and believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation. Note: The images in this guide are examples only. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. Google, Android, Google Play and other marks are trademarks of Google Inc. All other product or service names are the property of their respective owners. © 2013 Motorola Mobility LLC. All rights reserved. Caution: Motorola does not take responsibility for changes/modification to the transceiver. Product ID: Motorola XT1032/XT1035/XT1036 Manual Number: 68017554027-A