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Troubleshooting

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15. Troubleshooting 15 This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information. This chapter contains the following sections: • Quick Tips • Troubleshoot with the LEDs • Cannot Log In to the Router • Cannot Access the Internet • Changes Not Saved • Wireless Connectivity • Troubleshoot Your Network Using the Ping Utility 178

Section	Page
Nighthawk X6 AC3200 Tri-Band WiFi Router	1
Contents	3
1. Hardware Setup	8
Unpack Your Router	9
Extend the Antennas	9
Top View	10
Rear Panel	11
Turn the LEDs On or Off Using the LED On/Off Switch	12
Position Your Router	12
Cable Your Router	13
2. Connect to the Network and Access the Router	14
Connect to the Network	15
Wired Connection	15
WiFi Connection	15
Label	16
Types of Logins	16
Use an Internet Browser to Access the Router	16
NETGEAR genie Automatic Internet Setup	16
Log In to the Router	19
Change the Language	19
Access the Router with NETGEAR genie Apps	20
3. Specify Your Internet Settings	21
Use the Internet Setup Wizard	22
Manually Set Up the Internet Connection	23
Specify an Internet Connection Without a Login	23
Specify an Internet Connection That Uses a Login	24
Specify IPv6 Internet Connections	26
Requirements for Entering IPv6 Addresses	27
Use Auto Detect for an IPv6 Internet Connection	27
Use Auto Config for an IPv6 Internet Connection	29
Set Up an IPv6 6to4 Tunnel Internet Connection	30
Set Up an IPv6 Pass Through Internet Connection	32
Set Up an IPv6 Fixed Internet Connection	32
Set Up an IPv6 DHCP Internet Connection	34
Set Up an IPv6 PPPoE Internet Connection	35
Set Up an IPv6 6rd Tunnel Internet Connection	37
Change the MTU Size	39
Enable the Bridge or Add a VLAN Tag Group	40
Enable the Bridge	41
Add VLAN Tag Groups	41
4. Optimize Performance	44
Use Dynamic QoS to Prioritize Bandwidth	45
Enable Dynamic QoS	45
Enable Dynamic QoS Using the genie App	46
View Bandwidth Utilization By Device and Application	47
View Bandwidth Utilization By Device and Application Using the genie App	49
Edit Device Bandwidth Priority	50
Configure the Performance Optimization Database Update	51
Manually Update the Performance Optimization Database	52
Improve Network Connections with Universal Plug and Play	53
Wi-Fi Multimedia Quality of Service	54
5. Control Access to the Internet	56
Set Up Parental Controls	57
Allow or Block Access to Your Network	60
Manage Network Access Control Lists	61
Use Keywords to Block Internet Sites	63
Delete Keywords from the List to Be Blocked	64
Block Services from the Internet	64
Schedule When to Block Internet Sites and Services	66
Avoid Blocking on a Trusted Computer	67
Set Up Security Event Email Notifications	68
6. Tri-Band WiFi Connections	70
Tri-Band WiFi	71
How Tri-Band WiFi Improves Speed and Performance	71
Load Balancing	73
Benefits of Tri-Band WiFi	74
Smart Connect	75
Enable or Disable Smart Connect	75
Beamforming	76
Implicit Beamforming	77
7. Share USB Devices Attached to the Router	78
USB Device Requirements	79
Access a USB Device on the Network	79
Back Up Windows Computers with ReadySHARE Vault	81
Back Up Mac Computers with Time Machine	82
Set Up a USB Hard Drive on a Mac	82
Prepare to Back Up a Large Amount of Data	82
Use Time Machine to Back Up onto a USB Hard Drive	83
Control Access to the USB Device	84
Use FTP Within the Network	86
View Network Folders on a USB Device	87
Add a Network Folder on a USB Device	88
Edit a Network Folder on a USB Device	89
Approve USB Devices	89
Safely Remove a USB Device	91
8. Manage Dynamic DNS and Access USB Devices Through the Internet	92
Access USB Devices Through the Internet	93
Set Up FTP Access Through the Internet	93
Access USB Devices Through the Internet with FTP	94
Dynamic DNS	95
Your Personal FTP Server	95
Set Up a New Dynamic DNS Account	96
Specify a DNS Account That You Already Have	97
Change the Dynamic DNS Settings	99
Set Up Your Personal FTP Server	99
Remotely Access a USB Device Using ReadyCLOUD	99
Create a ReadyCLOUD Account	100
Register Your Router With ReadyCLOUD	100
9. Use the Router as a Media Server	103
Specify ReadyDLNA Media Server Settings	104
Play Music from a USB Device with iTunes Server	105
Play Media from a USB Device on TiVo	106
10. Share a USB Printer	109
Install the Printer Driver and Cable the Printer	110
Download the ReadySHARE Printer Utility	110
Install the ReadySHARE Printer Utility	111
Use the Shared Printer	112
View or Change the Status of a Printer	113
Use the Scan Feature of a Multifunction USB Printer	114
Change NETGEAR USB Control Center Settings	115
11. Network Settings	117
Disable LED Blinking or Turn Off LEDs	118
View WAN Settings	118
Set Up a Default DMZ Server	120
Change the Router’s Device Name	121
Change the LAN TCP/IP Settings	121
Specify the IP Addresses That the Router Assigns	123
Disable the DHCP Server Feature in the Router	124
Reserve LAN IP Addresses	125
Use the WPS Wizard for WiFi Connections	126
Specify Basic WiFi Settings	127
Change the WiFi Mbps Settings	129
Change the WiFi Password or Security Level	130
Set Up a Guest Network	131
Control the Wireless Radios	133
Use the WiFi On/Off Button	133
Enable or Disable the Wireless Radios	133
Set Up a Wireless Schedule	134
Specify WPS Settings	135
Set Up the Router with an Existing Router or Gateway	136
Use the Router as a Wireless Access Point	138
12. Manage Your Network	140
Update the Router Firmware	141
Change the admin Password	142
Recover the admin Password	143
View Router Status	144
Display Internet Port Statistics	144
Check the Internet Connection Status	146
View and Manage Logs of Router Activity	147
Monitor Internet Traffic	148
Custom Static Routes	149
Set Up a Static Route	150
Edit a Static Route	151
Delete a Static Route	152
View Devices Currently on the Network	152
Manage the Router Configuration File	153
Back Up Settings	153
Restore Configuration Settings	154
Erase the Current Configuration Settings	155
Remote Management	155
Remotely Access Your Router Using the genie App	157
13. Use VPN to Access Your Network	158
Set Up a VPN Connection	159
Specify VPN Service in the Router	160
Install OpenVPN Software	160
Install OpenVPN Software on Your Windows Computer	160
Install OpenVPN Software on Your Mac Computer	163
Use a VPN Tunnel on Your Windows Computer	164
Use VPN to Access the Router’s USB Device and Media	165
Use VPN to Access Your Internet Service at Home	166
Set Up VPN Client Internet Access in the Router	166
Block VPN Client Internet Access in the Router	167
Use a VPN Tunnel to Access Your Internet Service at Home	167
14. Specify Internet Port Settings	169
Set Up Port Forwarding to a Local Server	170
Add a Custom Port Forwarding Service	171
Edit a Port Forwarding Service	172
Delete a Port Forwarding Entry	173
Application Example: Make a Local Web Server Public	173
How the Router Implements the Port Forwarding Rule	174
Set Up Port Triggering	174
Add a Port Triggering Service	175
Enable Port Triggering	176
Application Example: Port Triggering for Internet Relay Chat	176
15. Troubleshooting	178
Quick Tips	179
Sequence to Restart Your Network	179
Check Ethernet Cable Connections	179
Wireless Settings	179
Network Settings	179
Troubleshoot with the LEDs	180
Standard LED Behavior When the Router is Powered On	180
Power LED Is Off or Blinking	180
Power LED Stays Amber	180
LEDs Never Turn Off	181
Internet or Ethernet Port LEDs Are Off	181
WiFi LED Is Off	181
Cannot Log In to the Router	181
Cannot Access the Internet	182
Troubleshoot PPPoE	183
Troubleshoot Internet Browsing	184
Changes Not Saved	185
Wireless Connectivity	185
Troubleshoot Your Network Using the Ping Utility	185
Test the LAN Path to Your Router	185
Test the Path from Your Computer to a Remote Device	186
A. Supplemental Information	188
Factory Settings	189