Netgear WN111-100NAS WN111v1 User Manual - Page 57

Chapter 4 Troubleshooting This chapter provides information about troubleshooting your RangeMax Next WN111 Wireless USB 2.0 Adapter. For information about connecting to wireless networks and the Internet, see "Basic Setup" in Chapter 1. Troubleshooting Tips Use the following information to solve common problems you might encounter. Also, refer to the knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp. Table 4-1. Troubleshooting Tips Problem The LED is not lit The LED blinks but the WN111 is not connected to an access point. I cannot connect to an access point. The access point is available and there is good signal strength. Action The WN111 is not connected to the USB port properly or the WN111 software is not loaded. • Remove and reinsert the WN111. • Check the Windows device manager to see if the WN111 is recognized and enabled. Reload the WN111 software, if necessary. • Try to install the WN111 in a different USB slot on your system if one is available. The WN111 is trying to connect to an access point, but cannot connect. • The access point might not be powered on. • Or, the access point and the WN111 are not configured with the same wireless parameters. Check the SSID and WEP settings. • If the access point is WPA-PSK protected, you need the correct WPA-PSK passphrase. Otherwise, the WN111 will still be connected to the previous access point and you will not be able to change to the WPA-PSK access point. • If the access point is WEP protected (either 64 or 128 bit encryption), you will be prompted to enter the WEP encryption security information. 4-1 v1.0, December 2007