Ricoh C311N User Guide
Ricoh C311N - Aficio SP Color Laser Printer Manual
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UPC - 026649064661
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Ricoh C311N manual content summary:
- Ricoh C311N | User Guide - Page 1
This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without - Ricoh C311N | User Guide - Page 2
enclosed during all customer modes of operation and maintenance. Direct (or indirect reflected) eye contact with the laser beam might cause manual might result in hazardous radiation exposure. For good print quality, the supplier recommends that you use genuine toner, maintenance kits and parts - Ricoh C311N | User Guide - Page 3
Safety Information When using your printer, the following safety precautions should always be followed. In this manual, the following important symbols are used: Indicates a potentially hazardous situation which, if instructions are not followed, could result in death or serious injury. Indicates a - Ricoh C311N | User Guide - Page 4
supplied power cord is for use with this equipment only. Do not use with other appliances. Doing so may result in fire, electric shock, or injury. • The wall outlet shall be installed near the machine and shall be easily accessible. • Connect the machine to the power source specified in this manual - Ricoh C311N | User Guide - Page 5
disconnecting the power plug before removing the transfer unit. R CAUTION: • Before printer will break or cause injury if dropped. • When moving the printer after use, do not take out any of the toners, nor the waste toner bottle to prevent toner spill inside the machine. • When moving the printer - Ricoh C311N | User Guide - Page 6
any maintenance or troubleshooting other than that mentioned in this manual. This machine contains a laser beam generator and direct exposure to laser beams can cause permanent eye damage. • Do not put your hands inside the printer when the input tray is removed. Some internal parts become hot and - Ricoh C311N | User Guide - Page 7
clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible. • Our products are engineered to meet high standards of quality and functionality, and we recommend that you use only the expendable supplies available at an authorized dealer. 7 - Ricoh C311N | User Guide - Page 8
Labels This machine has labels for RWARNING and RCAUTION at the positions shown below. For safety, please follow the instructions and handle the machine as indicated. ASI067S Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used - Ricoh C311N | User Guide - Page 9
or closing the top cover. Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in according with local regulations. Keep toner (used or unused) and toner containers out of reach of children. The machine weighs - Ricoh C311N | User Guide - Page 10
ENERGY STAR Program Important ❒ The SP C311N model printer is not compliant with ENERGY STAR Program. Energy Saver mode, see "Making Printer Settings Using the Control Panel", Software Guide as a HTML file on the CD-ROM. ❖ Specifications Energy Saver mode Power Consumption Default Interval - Ricoh C311N | User Guide - Page 11
a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are installed and used in accordance with the instructions, may cause harmful interference to radio experienced radio /TV technician for help. Caution Changes or modifications not expressly approved by the party responsible - Ricoh C311N | User Guide - Page 12
may cause undesired operation. Responsible party: Ricoh Americas Corporation Address: 5 Dedrick Place, West Caldwell, NJ 07006 Telephone number: 973-882-2000 Product Name: Laser Printer Model Number: SP C311N / Aficio SP C311N, SP C312DN / Aficio SP C312DN • Properly shielded and grounded cables - Ricoh C311N | User Guide - Page 13
the Safety Information in "Safety Information" before using the machine. This manual briefly describes the procedure for installation of this printer, for details about how to install it, see "Hardware Guide (HTML)" and "Software Guide (HTML)" in the CD-ROM. Diese Anleitung sollte vor der Verwendung - Ricoh C311N | User Guide - Page 14
Lectura de manuales en HTML HTML-handleidingen lezen Ler os Manuais HTML Selection of Language and driver di stampa Instalación del driver de impresora Het printerstuurprogramma installeren Instalar o Driver de Impressão ASI329S • For details about installing the printer driver, see Software Guide - Ricoh C311N | User Guide - Page 15
Operating Instructions Hardware Guide 1 Guide to the Printer 2 Installing the Printer and Options 3 Connecting the Printer 4 Configuration 5 Paper and Other Media 6 Replacing Consumables 7 Cleaning the Printer 8 Troubleshooting 9 Removing Misfed Paper 10 Appendix Read this manual carefully before - Ricoh C311N | User Guide - Page 16
This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without - Ricoh C311N | User Guide - Page 17
has labels for RWARNING and RCAUTION at the positions shown below. For safety, please follow the instructions and handle the machine as indicated. ASI067S Do not incinerate spilled toner or used toner. Toner dust is flammable and might ignite when exposed to an open flame. Disposal should take place - Ricoh C311N | User Guide - Page 18
Do not touch labelled gray areas. The areas can get very hot. When replacing the Fusing Unit, turn the main power switch off and wait at least 30 minutes before proceeding with the replacement. Do not touch labelled gray areas. The areas can get very hot. Be careful not to trap your fingers when - Ricoh C311N | User Guide - Page 19
place at an authorized dealer or an appropriate collection site. If you dispose of the used toner containers yourself, dispose of them according to local regulations. Keep toner (used or unused) and toner containers out of reach of children. The machine weighs approximately 28 kg (61.7. lb.). When - Ricoh C311N | User Guide - Page 20
to the machine, be sure to read this. ❖ Quick Installation Guide Contains procedures for removing the printer from its box, connecting it to a computer, and installing its driver. ❖ Hardware Guide (This manual) Contains information about paper and procedures such as installing options, replacing - Ricoh C311N | User Guide - Page 21
How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at the end of sections. It - Ricoh C311N | User Guide - Page 22
Description for the Specified Model In this manual, the following items explain about the printer for the specified models: This explains about the 220-240 V model printer. You can identify the model by checking the label on the rear of the printer. Read if you purchase this model. This explains - Ricoh C311N | User Guide - Page 23
, select your printer driver, and then click [uninstall]. You can uninstall each manual guide separately. ❒ If you are using an incompatible Web browser and the simpler version of the Operating Instructions Manual does not display correctly, open the folder "MANUAL \ LANG \ (language) \ (manual name - Ricoh C311N | User Guide - Page 24
Manuals for This Printer iv How to Read This Manual v Symbols ...v Description for the Specified Model vi Installing the Operating Instructions vii 1. Guide to the Printer Paper and Other Media Paper and Other Media Supported by This Printer 35 Paper Recommendations 37 Loading Paper...37 Storing - Ricoh C311N | User Guide - Page 25
Printer Does Not Print 113 When the Printer is Directly Connected to a Computer via USB Cable 114 Other Printing Problems 117 Additional Troubleshooting the Printer 135 Moving the Printer 136 Consumables ...137 Print Cartridge ...137 Waste Toner Bottle 138 Intermediate Transfer Unit - Ricoh C311N | User Guide - Page 26
x - Ricoh C311N | User Guide - Page 27
Guide to the Printer Exterior: Front View 1. Top Cover Open this cover to replace the print cartridge. 2. Control Panel Contains keys for printer control and indicators that shows the printer status. 3. Front Cover Open this cover to when replacing the waste toner bottle this to support sheets that - Ricoh C311N | User Guide - Page 28
Guide to the Printer Exterior: to connect the printer to the network. 7. USB Host Interface Use a USB cable to connect the digital camera to the printer. You can printer to the host computer. Note ❒ Make sure the digital camera you connect to the printer for PictBridge and di- rect printing supports - Ricoh C311N | User Guide - Page 29
Cartridge" 2. Fusing Unit If the following message appears on the control panel, replace the fusing unit: "Replace Fusing Unit" 3. Intermediate Transfer Unit If the following message appears on the control panel, replace the intermediate transfer unit: "Replace Transfer Belt" 4. Waste Toner Bottle - Ricoh C311N | User Guide - Page 30
Guide to the Printer Control Panel 1 1. Alert Indicator Lights up whenever a printer error occurs. Use Display to check the error. 2. Ready Indicator Lights up when the printer is ready to receive data from a computer. Flashes when the printer is warming up or receiving data. 3. {Stop/Start} key If - Ricoh C311N | User Guide - Page 31
printer and perform settings after installation. Where to Put the Printer The printer's location should be carefully chosen because environmental conditions greatly affect its performance. R WARNING: • The supplied machine to the power source specified in this manual and do not use any other power - Ricoh C311N | User Guide - Page 32
Installing the Printer and Options R CAUTION: • Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur. Do not place the machine on - Ricoh C311N | User Guide - Page 33
Installing the Printer ❖ Optimum Environmental Conditions Permissible and recommended temperature and humidity ranges are as follows: 2 ASH201S • White area: Permissible Range • Gray area: Recommended Range Note ❒ When you - Ricoh C311N | User Guide - Page 34
slowly and carefully to prevent trapping your hands. ❒ Do not grip on the tray area when lifting the printer. ❒ Do not allow paper clips, staples, or other small metallic objects to fall inside the machine. ❒ Keep the uncovered print cartridge away from direct sunlight. ❒ Do not touch the print - Ricoh C311N | User Guide - Page 35
Installing the Printer A Remove the plastic bag. B Lift the printer with two people by using the inset grips on both sides of the printer. 2 ASI004S C Remove the adhesive tape. D Pull up Top Cover Open Lever to open the top cover. ASH004S E Remove the protection tape. ASH110S 9 - Ricoh C311N | User Guide - Page 36
Printer and Options F Take each print cartridge out. Gripping its center, carefully pull the print cartridge upward and out. 2 ASH005S When taking out the black print cartridge, be sure to place it on at a flat surface, and then remove the protection sheet also. ASI106S G Hold the print cartridge - Ricoh C311N | User Guide - Page 37
Installing the Printer H Check the toner color and location correspond, and then carefully insert the print cartridge vertically. 2 ASH009S I Close the top cover with both hands carefully. Be careful not to trap your fingers. ASI102S Turning the Power On Follow the procedure - Ricoh C311N | User Guide - Page 38
Installing the Printer and Options A Plug in the power cable. 2 ASI079S B Insert the plug of the power cord into the wall socket securely. ASI101S C Turn the power switch - Ricoh C311N | User Guide - Page 39
Installing the Printer Selecting the Display Language Select a language using the procedure described here. The message for the selected language will appear on the display. If you want to use the display in English, the following procedures are unnecessary. Note ❒ The default setting is English - Ricoh C311N | User Guide - Page 40
Options Test Printing The following explains the procedure for performing a test print. Perform the test print to verify the printer is working normally. Test printing checks printer performance only; it does not test the connection to the computer. 2 A Press the {Menu} key. B Press the {T} or - Ricoh C311N | User Guide - Page 41
of each option, see p.139 "Specifications". 2 Attaching Paper Feed Unit TK1010 When installing multiple options, install Paper Feed Unit TK1010 first. R CAUTION: • The printer weighs approximately 28 kg (61.7 lb.). When moving the print- er, use the inset grips on both sides, and lift slowly. The - Ricoh C311N | User Guide - Page 42
's power cord from the wall outlet. C Remove the adhesive tape from the optional paper feed unit. 2 ASH025S D Lift the printer using the inset grips on both sides of the printer. ASI004S E There are three upright pins on the optional paper feed unit. Align them with the holes on the underside of - Ricoh C311N | User Guide - Page 43
feed unit, you can make settings in the printer driver. ❒ If the new device is listed in , contact your sales or service representative. Reference For details about Guide. Attaching Memory Unit Type F 256MB (DDR-SDRAM Module) R CAUTION: • Before installing the memory unit, turn off the printer - Ricoh C311N | User Guide - Page 44
Installing the Printer and Options C Loosen the screw securing the inner cover by using a coin. 2 ASH027S D Be sure to install the memory unit as shown. ASH028S E To install the recommended memory, align the notch of the recommended memory with the protruding part of the vacant slot, and then - Ricoh C311N | User Guide - Page 45
❒ Before using the new memory unit, make settings in the printer driver. ❒ If the memory unit is not properly installed, repeat this procedure. If you cannot install it properly even after the reinstallation, contact your sales or service - Ricoh C311N | User Guide - Page 46
Installing the Printer and Options 2 20 - Ricoh C311N | User Guide - Page 47
❒ Use shielded Ethernet cable. Unshielded cables create electromagnetic inter- ference that could cause malfunctions. ❒ The Ethernet cable is not supplied with this printer. Select your cable accord- ing to the network environment. A Remove the cable cover. ASI081S B Connect the Ethernet cable to - Ricoh C311N | User Guide - Page 48
C Connect the other end of the cable to the printer's network, such as a hub. D Attach the cable cover. 3 ASI082S Reference For details about network environment settings It comes off when 10BASE-T is being used. AQC070S 2. Green: comes on when the printer is properly connected to the network. 22 - Ricoh C311N | User Guide - Page 49
.0 interface cable is not supplied. Obtain it separately, according to the computer you are using. ❒ USB connection is possible under Windows 2000/XP/Vista, Windows Server 2003/2003 R2/2008, and Mac OS X. ❒ USB connection with Macintosh is only possible via the printer's USB port. A Remove the - Ricoh C311N | User Guide - Page 50
Connecting the Printer D Attach the cable cover. 3 ASI082S Reference For details about settings for USB connection printing, see Software Guide. 24 - Ricoh C311N | User Guide - Page 51
following are settings that can be set at the [Host Interface] menu and their default values. Setting Name DHCP MAC Address IP Address Subnet Mask Gateway Address Frame Type address are all set automatically. ❒ Each printer has a unique [MAC Address] value. ❒ Set the Ethernet speed if necessary. 25 - Ricoh C311N | User Guide - Page 52
Configuration A Press the {Menu} key. ASI066S B Press the {T} or {U} key to display [Host Interface], and then press the {#Enter} 4 key. Menu: Host Interface C Press the {T} or {U} key to display [Network Setup], and then press the {#En- ter} key. Host Interface: Network Setup D Press the {T} - Ricoh C311N | User Guide - Page 53
return to the initial screen by pressing the {Menu} key. Using DHCP - Detecting the Network Address Automatically Important ❒ When you use this printer in the DHCP environment, select [DHCP] following this procedure. ❒ When [DHCP] is selected, you cannot make settings for the following items: • IP - Ricoh C311N | User Guide - Page 54
Setup: DHCP E Press the {T} or {U} key to select [On], and then press the {#Enter} key. DHCP: On The address detected by the printer will appear. F Press the {Menu} key. The initial screen appears. G Print a configuration page to confirm the settings made. Reference For details about printing - Ricoh C311N | User Guide - Page 55
DHCP) Use the following procedure to assign a specific IP address to the printer. This procedure is only necessary if you want to use the printer on a network without DHCP, or want to prevent the printer's IP address from changing. Before beginning this procedure, make sure you have the IP address - Ricoh C311N | User Guide - Page 56
Configuration F Press the {T} or {U} key to display [IP Address], and then press the {#Enter} key. Network Setup: IP Address G Press the {T} or {U} key to enter the address, and then press the {#Enter} key. IP Address: 0.0.0.0 Press the {T} or {U} key to enter the left most entry field of the - Ricoh C311N | User Guide - Page 57
necessary. • Auto Select • Ethernet II • Ethernet 802.2 • Ethernet 802.3 • Ethernet SNAP Important ❒ Usually, use the default setting ([Auto Select]). When you first select [Auto Select], the frame type detected by the printer is adopted. If your network can 4 use more than two frame types, the - Ricoh C311N | User Guide - Page 58
Printing". Setting the Ethernet Speed You can set the speed that the printer will use for Ethernet communication. For normal usage, the default setting [Auto Select] is suitable and does not need to be changed. This setting allows two connected interfaces to automatically determine the optimum - Ricoh C311N | User Guide - Page 59
A Press the {Menu} key. Ethernet Configuration ASI066S B Press the {T} or {U} key to display [Host Interface], and then press the {#En- ter} key. 4 Menu: Host Interface C Press the {T} or {U} key to display [Network Setup], and then press the {#En- ter} key. Host Interface: Network Setup D - Ricoh C311N | User Guide - Page 60
Configuration 4 34 - Ricoh C311N | User Guide - Page 61
and Other Media Supported by This Printer This section describes the paper size, feed direction, and the maximum amount of paper that can be loaded into each paper tray in this printer. Note ❒ All paper must be set vertically, regardless of the paper size. In this manual K ↑ (Feed direction) On - Ricoh C311N | User Guide - Page 62
Media • Use the control panel to specify the size. • Use the control panel to specify a size as a custom size. The following sizes are supported: Tray 1 (approximately): width 148 - 216 mm (5.83 - 8.5 inch); length 210 - 356 mm (8.26 - 14 inch) Bypass Tray (approximately): width 90 - 216 mm (3.54 - Ricoh C311N | User Guide - Page 63
sales 5 or service representative. ❒ Do not use paper that has already been printed onto by other printers. ❒ When loading the printer, take care not is remaining. ❒ Duplex printing is only available for the SP C312DN model printer. Storing Paper • Paper should always be stored properly. - Ricoh C311N | User Guide - Page 64
types of paper supported by this printer and cautions for use. Setting the paper type Use the control panel or printer driver to specify the Color Paper 75-90 Preprinted Paper 75-90 Prepunched Paper 75-90 Thick Paper 1 106-160 (106-160g/m2) Thick Paper 2 161-200 (161-200g/m2) 38 • Default - Ricoh C311N | User Guide - Page 65
[Rotate by 180 degrees] for [Orientation:] when printing. • If printed envelopes come out badly creased, load the envelopes in the opposite direction. Also, configure the printer driver to rotate the print object 180 degrees. • Load envelopes print side down in the bypass tray. ASI087S 39 - Ricoh C311N | User Guide - Page 66
the flap of the envelope is open, set the envelope with the tip of the open flap against the left paper guide. ASI107S • To correctly specify the length of an envelope whose flap opens along its short edge, be sure to include the open flap when measuring. - Ricoh C311N | User Guide - Page 67
after printing, flatten them by bending them back against the curl. • After printing, envelopes sometimes have creases along their long edges and toner smear on their unprinted sides. Their print images might also be blurred. When printing large, black-solid areas, striping can occur as a result - Ricoh C311N | User Guide - Page 68
by other than a laser printer (e.g. monochrome and color copiers, ink-jet printers, etc.) 5 • Special paper, such as thermal paper, aluminum foil, carbon paper and conductive paper • Paper whose weight is heavier or lighter than the limitation • Paper with windows, holes, perforations, cutouts - Ricoh C311N | User Guide - Page 69
area for this printer. Be sure to set the print margins correctly by the application. ❖ Paper 5 A Print area B Feed direction C Approx. 4.2 mm (0.17 inches) D Approx. 4.2 mm (0.17 inches) Note ❒ The print area may vary depending on the paper size, printer language and printer driver settings. 43 - Ricoh C311N | User Guide - Page 70
B Feed direction C Approx. 4.2 mm (0.17 inches) D Approx. 4.2 mm (0.17 inches) 5 Note ❒ The print area may vary depending on the paper size, printer language and printer driver settings. ❒ For better print quality, we recommend the right, left, top, and bottom print margins to be at least 15 mm - Ricoh C311N | User Guide - Page 71
WARNING: • Do not put your hands inside the printer when the input tray is re- moved. Some internal parts become hot and are a burn hazard. R CAUTION ❒ Do not move the side paper guides forcefully. Doing so can damage the tray. ❒ Do not move the end paper guide forcefully. Doing so can damage the - Ricoh C311N | User Guide - Page 72
Paper and Other Media B Push the metal plate down until it clicks into place to lock. ASI006S C Pinch the clip on the side paper guide and slide it to match the standard size. 5 ASI007S ASH093S When loading custom size paper, position the paper guide slightly wider than the actual paper size. 46 - Ricoh C311N | User Guide - Page 73
and slide it inward to match the standard size. ASI068S 5 ASI092S When loading custom size paper, position the paper guide slightly wider than the actual paper size. E Load the new paper stack print side up. Make sure paper is not stacked higher than the upper - Ricoh C311N | User Guide - Page 74
not stacked higher than the projection on the side paper guides. ASI103S F Check there are no gaps between the paper and the paper guides, both side and front end paper guides. 5 ASI069S If there is a gap between the paper and the front end paper guide, as in the example below, the paper might not - Ricoh C311N | User Guide - Page 75
jams, make sure the tray is securely inserted. Reference For details about paper types supported by the printer, see p.37 "Paper Recommendations". 5 For details about the paper settings, see Software Guide. Loading Legal size paper This section describes how to load Legal size paper into the - Ricoh C311N | User Guide - Page 76
Paper and Other Media B Pull Tray 1 carefully, then hold it with both hands and pull it out. ASI005S Place the tray on a flat surface. C Push the metal plate down until it clicks into place to lock. 5 ASI006S D Pinch the extender in the "PUSH" direction, and then pull out the extender until it - Ricoh C311N | User Guide - Page 77
Loading Paper After extension, make sure the arrows on the extender and tray are aligned. ASI085S E Pinch the clip on the side paper guide, and then slide it to match the stand- ard size. 5 ASI093S ASI104S 51 - Ricoh C311N | User Guide - Page 78
F Pinch the front end paper guide and slide it inward to match the legal paper size. ASI094S 5 ASI105S G Load the new paper stack print side up. ASI095S Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray. Slide the guides inward until they are flush - Ricoh C311N | User Guide - Page 79
not stacked higher than the projection on the side paper guides. ASI103S H Check there are no gaps between the paper and the paper guides; both side and front end paper guides. 5 ASI096S If there is a gap between paper and the front end paper guide, as in the example below, the paper might not feed - Ricoh C311N | User Guide - Page 80
, you might have to push it with moderate force. 5 Reference For details about paper types supported by the printer, see p.37 "Paper Recommendations". For details about the paper settings, see Software Guide. Setting a paper size by using the control panel To load paper whose size cannot be - Ricoh C311N | User Guide - Page 81
size using the control panel or printer driver. ❒ Custom size paper selected using the printer driver overrides that selected using the not make settings using the control panel if you have already made settings using the printer driver. ❒ Paper sizes between 148 - 216 mm (5.83 - 8.5 inch) in - Ricoh C311N | User Guide - Page 82
Paper and Other Media A Press the {Menu} key. ASI066S B Press the {T} or {U} key to display [Paper Input], and then press the {#Enter} key. Menu: Paper Input 5 C Press the {T} or {U} key to display [Paper Size], and then press the {#Enter} key. Paper Input: Paper Size D Press the {T} or {U} - Ricoh C311N | User Guide - Page 83
a paper type for tray 1 and the optional paper feed unit Improve printer performance by selecting the optimum paper type for the tray. You can m2), Plain Paper 1 , Plain Paper 2 (91 105 g/m2), Recycled Paper, Color Paper, Preprinted Paper, Prepunched Pa- per, Letterhead A Press the {Menu} key - Ricoh C311N | User Guide - Page 84
tray. Important ❒ Setting the size and direction of loaded paper is available using the printer driver or control panel. Make sure the settings do not conflict. Otherwise, the paper may jam on the control panel. A Hold the middle part of the bypass tray and pull it toward you. 58 ASI020S - Ricoh C311N | User Guide - Page 85
Open the bypass tray. Loading Paper ASI021S If you load legal or longer size paper, pull out the bypass tray extension. 5 ASI022S B Slide the paper guide both sides outward, and then load paper print side down, until it stops. ASI023S 59 - Ricoh C311N | User Guide - Page 86
limit marks on the side of the paper guide. The maximum paper capacity that can be , flatten their leading edges (the edge going into the printer) by running a pencil or ruler across them. ❒ ❒ Print quality on envelopes may be uneven if parts of an envelope have differing thicknesses. Print one or - Ricoh C311N | User Guide - Page 87
Open the bypass tray. Loading Paper ASI021S B Set the envelope in bypass tray with the printing side facing down. 5 ASI086S C Adjust the paper guide both sides to fit the envelope width. ASI087S 61 - Ricoh C311N | User Guide - Page 88
Paper and Other Media Specifying standard size paper for the bypass tray This describes how to load standard size paper into the bypass tray. A Press the {Menu} key. ASI066S 5 B Press the {T} or {U} key to display [Paper Input], and then press the {#Enter} key. Menu: Paper Input C Press the {T} - Ricoh C311N | User Guide - Page 89
the paper type. Make sure paper is not stacked above the paper guides inside the bypass tray. Specifying custom size paper for the bypass tray using the control panel if you have already made the settings using the printer driver. ❒ You cannot print on custom size paper with an application that - Ricoh C311N | User Guide - Page 90
value, and then press the {#Enter} key. Custom Size: Vert. 356.0 mm I Press the {Menu} key. The initial screen appears. Reference For details about the printer driver, see the printer driver Help. 64 - Ricoh C311N | User Guide - Page 91
printer performs better. You can select from the following paper types: • Thinner Paper, Thin Paper (66 - 74 g/m2), Plain Paper 1, Plain Paper 2 (91 - 105 g/m2), Recycled Paper, Color tray. ❒ The paper type selected using the printer driver overrides that selected using the control panel. A Press - Ricoh C311N | User Guide - Page 92
Paper and Other Media E Press the {T} or {U} key to select the paper type, and then press the {#Enter} key. Bypass Tray: Plain Paper 1 F Press the {Menu} key. The initial screen appears. Note ❒ The following paper types cannot be printed on both sides: Plain Paper 2 (91 - 105 g/m2), Thick Paper 2 ( - Ricoh C311N | User Guide - Page 93
out. ASI014S 5 Place the tray on a flat surface. B Press down on the bottom plate until it clicks. ASH077S C Pinch the clips on the side paper guide, and then adjust the guide to the pa- per size. ASH078S 67 - Ricoh C311N | User Guide - Page 94
Paper and Other Media D Pinch the clip on the end paper guide and align the arrow with the paper size. ASH097S E Load the new paper stack print side up. Make sure paper is not stacked higher than - Ricoh C311N | User Guide - Page 95
you always keep a new print cartridge ready. ❒ For good print quality, the supplier recommends that you use genuine toner from the supplier. ❒ The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your - Ricoh C311N | User Guide - Page 96
on the display, replace the print cartridge: "Replace (Color) Print Cartridge" • If cyan, magenta, or yellow toner runs out, you can print in black and white using black toner. Change the color mode setting to Black and White using the printer driver. • If black toner runs out, you cannot print in - Ricoh C311N | User Guide - Page 97
and out. 6 ASH005S • Do not shake the removed print cartridge. Remaining toner may leak. • Place the old print cartridge on paper or some other material to avoid dirt- ying your workspace. • Color is labeled on each print cartridge. C Take the new print cartridge out of the box, and then take it out - Ricoh C311N | User Guide - Page 98
Replacing Consumables D Hold the print cartridge and shake it from side to side five or six times. ASH007S Even distribution of toner within the bottle improves print quality. E Remove the cover from the print cartridge. 6 ASH008S F Check the toner color and location correspond, and carefully - Ricoh C311N | User Guide - Page 99
. To avoid malfunction, do not turn off the power while "Loading Toner..." appears on the display. H Put the cover that you removed in step 5 on the old print cartridge. Then, put the old print cartridge into the bag, and then put it into the box. 6 ASH061S Note ❒ Make sure to cover the old - Ricoh C311N | User Guide - Page 100
with local regulations. R CAUTION: • The inside of this printer becomes very hot. Do not touch parts labelled "v" (indicating a hot surface). • Keep toner (used or unused) and toner containers out of reach of children. ❖ When to replace the waste toner bottle If the Alert indicator on the control - Ricoh C311N | User Guide - Page 101
Replacing the Waste Toner Bottle A Pull Front Cover Open Lever, and then open the front cover with both hands carefully. ASI025S B Slide both levers on the front cover outward. 6 ASI026S C Hold both ends of the transfer unit, and then lift it up. ASI027S 75 - Ricoh C311N | User Guide - Page 102
Replacing Consumables D Hold the center of the waste toner bottle, and then carefully pull it out hor- izontally. ASI028S E Pull the waste toner bottle halfway out, grab the bottle, and then pull it straight out. 6 ASI029S ASI030S 76 - Ricoh C311N | User Guide - Page 103
the Waste Toner Bottle To prevent the waste toner bottle touching the intermediate transfer unit, do not lift the bottle while pulling it out. ASI031S F Close the bottle cap. 6 ASI089S ASI090S G Hold the center of the new waste toner bottle, and then carefully insert it halfway into the printer body - Ricoh C311N | User Guide - Page 104
cap open. ASI032S To prevent the waste toner bottle touching the intermediate transfer unit, do not lift the bottle while inserting it. 6 ASI033S H Push in the waste toner bottle until it clicks into place. Push the green part all the way in. ASI034S I Place the transfer unit down on the front cover - Ricoh C311N | User Guide - Page 105
Replacing the Waste Toner Bottle J Place the transfer unit on the front cover by aligning the mark on the transfer unit with the mark on the front cover. ASI117S 6 ASI035S Then, push on the green PUSH marks until the transfer unit clicks into place. ASI036S 79 - Ricoh C311N | User Guide - Page 106
Replacing Consumables K Close the front cover with both hands carefully. ASI072S Note ❒ Before removing the waste toner bottle from the printer, spread paper or some other material around the area to keep toner from dirtying your workspace. 6 80 - Ricoh C311N | User Guide - Page 107
up and the following message appears on the display, replace the intermediate transfer unit: "Replace Transfer Belt" Important ❒ When removing the waste toner bottle, make sure not to tilt it. ❒ Do not touch the transfer belt. 6 ASI118S A Pull the right side lever to open the front cover. ASI025S - Ricoh C311N | User Guide - Page 108
Replacing Consumables B Slide the lever on the front cover outwards. ASI026S C Hold both ends of the transfer unit and lift it up. 6 ASI027S D Hold the center of the waste toner bottle, and then carefully pull it out hor- izontally. ASI028S 82 - Ricoh C311N | User Guide - Page 109
Replacing the Intermediate Transfer Unit E Pull the waste toner bottle halfway out, grab the bottle, and then pull it straight out. ASI029S 6 ASI030S To prevent the waste toner bottle touching the intermediate transfer unit, do not lift the bottle while pulling it out. ASI031S 83 - Ricoh C311N | User Guide - Page 110
Replacing Consumables F Loosen the finger screws on both ends of the intermediate transfer unit. ASI038S G Hold the finger screws of sliders, and then pull the intermediate transfer unit until it stops. 6 ASI039S H Hold the green parts at both ends of the intermediate transfer unit. 84 - Ricoh C311N | User Guide - Page 111
Be careful not to touch the transfer belt. Replacing the Intermediate Transfer Unit ASI109S 6 ASI110S Holding the levers on both side, carefully pull out the intermediate transfer unit. ASI111S ASI040S 85 - Ricoh C311N | User Guide - Page 112
Replacing Consumables I Open the box containing the new intermediate transfer unit and remove the top cover. ASI113S J Remove the covering sheet. Then, while taking care not to touch the belt ar- ea, lift the new intermediate transfer unit from its box using the grips on both sides. 6 ASI114S 86 - Ricoh C311N | User Guide - Page 113
While holding the frame of the transfer unit steady with one hand, use your other hand to pull the side tab outwards and then upwards to remove the attachment. ASI115S 6 ASI116S L Hold both ends of the new intermediate transfer unit and push it straight all the way into the printer body. ASI041S 87 - Ricoh C311N | User Guide - Page 114
Replacing Consumables M Tighten the finger screws on both ends of the intermediate transfer unit. ASI042S N Remove the transfer belt cover. 6 ASI091S O Hold the center of the waste toner bottle, and then carefully insert into the printer body. ASI032S 88 - Ricoh C311N | User Guide - Page 115
the Intermediate Transfer Unit To prevent the waste toner bottle touching the intermediate transfer unit, do not lift the bottle while inserting it. ASI033S P Push in the waste toner bottle until it clicks into place. Push the green part all the way in. 6 ASI034S Q Place the transfer unit down - Ricoh C311N | User Guide - Page 116
Replacing Consumables R Place the transfer unit on the front cover by aligning the mark on the transfer unit with the mark on the front cover. ASI117S 6 ASI035S Then, push on the green PUSH marks until the transfer unit clicks into place. ASI036S 90 - Ricoh C311N | User Guide - Page 117
Replacing the Intermediate Transfer Unit S Close the front cover with both hands carefully. ASI072S Note ❒ Before removing the waste toner bottle from the printer, spread paper or some other material around the area to keep toner from dirtying your workspace. 6 91 - Ricoh C311N | User Guide - Page 118
main power switch off and wait at least 30 minutes before proceeding with the replacement. R CAUTION: • The inside of this printer becomes very hot. Do not touch parts labelled "v" (indicating a hot surface). ❖ When to replace the maintenance kit If the Alert indicator on the control panel lights up - Ricoh C311N | User Guide - Page 119
C Prepare a new fusing unit. Replacing the Maintenance Kit ASI088S D While supporting both ends of the new fusing unit with your forefingers and pressing down the levers with your thumbs, carefully push the unit fully in. 6 ASI044S ASI099S 93 - Ricoh C311N | User Guide - Page 120
the levers and once again pushing the fusing unit fully in. F Slide the levers on the front cover outwards. 6 ASI026S G Hold both ends of the transfer unit and lift it up. ASI027S Place the - Ricoh C311N | User Guide - Page 121
H Push the lower right part of the transfer unit. Replacing the Maintenance Kit ASI046S I Lift the transcription roller to take it out. 6 ASI047S ASI048S 95 - Ricoh C311N | User Guide - Page 122
Replacing Consumables J Hold the new transcription roller, and match it with the transcription unit, like the illustration shown below. ASI049S K Lift the transcription roller to install it. 6 ASI050S ASI051S L Place the transfer unit down on the front cover. 96 - Ricoh C311N | User Guide - Page 123
Replacing the Maintenance Kit M Place the transfer unit on the front cover by aligning the mark on the transfer unit with the mark on the front cover. ASI117S 6 ASI035S Then, push on the green PUSH marks until the transfer unit clicks into place. ASI036S N Close the front cover with both hands - Ricoh C311N | User Guide - Page 124
Replacing Consumables 6 98 - Ricoh C311N | User Guide - Page 125
any maintenance or troubleshooting other than that mentioned in this manual. This machine contains a laser beam generator and direct exposure to laser beams can cause permanent eye damage. R CAUTION: • The inside of this printer becomes very hot. Do not touch parts labelled "v" (indicating a hot - Ricoh C311N | User Guide - Page 126
Cleaning the Printer Cleaning the Toner Density Sensor Clean the toner density sensor when the following message appears on the control panel. "Toner Den.Sensor cleaning req the cyan print cartridge. 7 ASH005S C Slide the toner density sensor lever once to the left. BAA079S Slide the lever only once. - Ricoh C311N | User Guide - Page 127
Cleaning the Toner Density Sensor D To reattach the cyan print cartridge removed in step 2. Push it all the way in carefully. ASH009S E Close the top cover with both hands carefully. Be careful not to trap your fingers. 7 ASI102S 101 - Ricoh C311N | User Guide - Page 128
paper tray forcefully. If you do, the tray might fall and cause an injury. • Do not put your hands inside the printer when the input tray is removed. Some internal parts become hot and are a burn hazard. Important ❒ Do not use chemical cleaner or organic solvent such as thinner or benzine. A Turn - Ricoh C311N | User Guide - Page 129
Cleaning the Friction Pad and the Paper Feed Roller D Wipe the friction pad with a damp cloth. ASI061S E Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a dry cloth to remove the water. 7 ASI070S F Push the metal plate down until - Ricoh C311N | User Guide - Page 130
Cleaning the Printer G Slide Tray 1 along the rails, and push it carefully all Note ❒ If misfeeds or multi-feeds of paper occur after cleaning the friction pad, contact your sales or service representative. ❒ If the optional paper feed unit is installed, clean its friction pad in the same way as - Ricoh C311N | User Guide - Page 131
internal parts become hot and are a burn hazard. Important ❒ Do not use chemical cleaner or organic solvent such as thinner or benzine. ❒ Do not touch the transfer roller. 7 ASH098S A Turn off the power switch. B Pull out the plug from the socket. Remove all the cables from the printer. 105 - Ricoh C311N | User Guide - Page 132
Cleaning the Printer C Lift and pull Tray 1 carefully, and then pull it out with both hands. ASI005S Place the tray on a flat surface. When there is paper in - Ricoh C311N | User Guide - Page 133
Cleaning the Registration Roller and the Paper Tray F Slide Tray 1 along the rails, and push it carefully all the way into the print- er. ASI010S G Pull Front Cover Open Lever, and then open the front cover with both hands carefully. 7 ASI025S The registration roller is set in the position shown by - Ricoh C311N | User Guide - Page 134
Cleaning the Printer I Close the front cover with both hands carefully. ASI072S J Insert the plug of the power cord into the wall socket securely. Connect all the interface cables that were removed. K Turn on the power switch. 7 108 - Ricoh C311N | User Guide - Page 135
Troubleshooting while. This is the default ready mes- The machine printer is warming up or Wait until "Ready" appears toner is being supplied. on the display. ❖ Messages Message Cannot collate Change Settings # Paper Size Change and then change the paper size setting with printer driver. The paper - Ricoh C311N | User Guide - Page 136
download fails again, contact your sales or service representative. Hardware Problem DIMM There is an abnormality in the optional memory on the controller. Turn off the main power, and then turn it on again. If the error occurs again, contact your sales or service representative. Irregular Toner - Ricoh C311N | User Guide - Page 137
the transfer belt with fer belt. a new one. See p.81 "Replacing the Intermediate Transfer Unit". Replace Waste Toner It is time to replace the waste toner box. Replace the waste toner box with a new one. See p.74 "Replacing the Waste Toner Bottle". Reset (color) Print Cartridge The indicated - Ricoh C311N | User Guide - Page 138
Troubleshooting Panel Indicator The following table explains the meaning of the various indicator patterns that the printer alerts to users about its conditions. Indicator patterns The Alert indicator is lit. The Ready indicator is flashing. The Ready indicator is lit. Cause The printer cannot be - Ricoh C311N | User Guide - Page 139
45 "Loading Paper". Can you print a configura- If you cannot print a configuration page, it probably indicates a tion page? printer malfunction. Contact your sales or service representative. For details about printing the configuration page using control panel, see p.14 "Test Printing". Is the - Ricoh C311N | User Guide - Page 140
Troubleshooting When the Printer is Directly Connected to a Computer via USB Cable Windows When the printer driver. Reference 8 For details about installation and port settings, see Software Guide. Windows XP Professional, and Windows Server 2003/2003 R2 A Access the [Printers and Faxes] window - Ricoh C311N | User Guide - Page 141
port (such as LPT1) is not correct, reinstall the driver. Reference For details about installation and port settings, see Software Guide. Windows Vista, and Windows Server 2008 A Click [Control Panel] on the [Start] menu, and then click [Printer] in the "Hard- ware and Sound". B Click to select - Ricoh C311N | User Guide - Page 142
Troubleshooting Using [About This Mac] A Click Apple Menu, and then select [About This Mac]. B Click [More Info]. C Under [Contents], for [Hardware], Select [USB]. Using the printer browser A In the menu bar, click [Go], select [Application], and then select [Utilities]. B Double click [Printer - Ricoh C311N | User Guide - Page 143
Problems Other Printing Problems Status Possible Causes, Descriptions, and Solutions Toner smears appear on the print side of the page. • The paper setting may not be correct. For example, although you are using thick paper, the setting for thick paper may not be set. Check the printer driver - Ricoh C311N | User Guide - Page 144
Troubleshooting Mode 2] or [Mode 3], and then press the {#Enter} key. Note that the first print takes longer than subsequent prints to complete. See the printer driver may be a gap between the front end paper guide and the paper, or between the paper guide both side and the paper in the paper tray. - Ricoh C311N | User Guide - Page 145
guide and both side paper guides to match the paper size. See p.45 "Loading Paper". ASH103S White lines appear. ASH104S The intermediate transfer belt is dirty. Follow the procedure below to clean the belt: Open the top cover while the power is on. Remove all print cartridges from the printer - Ricoh C311N | User Guide - Page 146
for [Gray Reproduction (Text/Line Art):] in the id black print. printer driver's dialog box. See the printer driver Help. Paper is not fed from the select- • When you are using a Windows operating system, the ed tray. printer driver settings override those set using the control panel. Set the - Ricoh C311N | User Guide - Page 147
does not solve the problem, contact your sales or service representative. Color changes extremely when Do not extreme settings for the color balance under the [Print adjusted with the printer driver. Quality] tab in the printer driver's dialog box. See the printer driver Help. Photo images are - Ricoh C311N | User Guide - Page 148
replace the print cartridge: "Replace (Color) Print Cartridge" See p.69 "Replacing the Print Cartridge". • Condensation may have collected. If rapid change in temperature or humidity occurs, use this printer only after it has acclimatized. White streaks or color streaks appear. • Toner is almost - Ricoh C311N | User Guide - Page 149
. See the printer driver Help. The toner has run out and print- When the toner runs out, pressing the {Stop/Start} key allows ing has stopped. you to print a few more pages, but the print quality of those pages cannot be guaranteed. If the problem cannot be solved, contact your sales or service - Ricoh C311N | User Guide - Page 150
Additional Troubleshooting Problems Solutions Strange noise is heard. If a supply was recently replaced or an option attached in the area the strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales or service representative - Ricoh C311N | User Guide - Page 151
Misfeed Duplex Unit" "Remove Misfeed Paper Exit" Check the location and remove the jammed paper. R CAUTION: • The inside of this printer becomes very hot. Do not touch the parts labelled "v" (indicating a hot surface). • The fusing section of this machine might be very hot. Caution should be tak- en - Ricoh C311N | User Guide - Page 152
Removing Misfed Paper 1. Remove Misfeed Internal Path There is a paper jam in the fusing unit. See p.127 "When "Remove Misfeed Internal Path" Appears". 2. Remove Misfeed Tray 1 There is a paper jam in Tray 1. See p.129 "When "Remove Misfeed Tray 1" Appears". 3. Remove Misfeed Tray 2 There is a - Ricoh C311N | User Guide - Page 153
a paper jam has occurred in the fusing unit. Open the front cover and remove the paper. Important ❒ Since the surrounding temperature is high around the guide, check for jammed paper when it gets a little cooler. A Pull Front Cover Open Lever, and then open the front cover with both hands carefully - Ricoh C311N | User Guide - Page 154
jammed paper out of the tray. If you cannot find the jammed paper, open the guide by lowering the guide's blue levers. Check inside the guide for the jammed paper. ASI054S Be sure to fully close the guide after you have checked inside it for jammed paper. Attempting to close the front cover when - Ricoh C311N | User Guide - Page 155
then open the front cover with both hands carefully. ASI025S B Carefully pull the jammed paper upward and out. ASI056S 9 If paper has jammed inside the transfer unit, holding both sides of the paper, pull the paper carefully forward and out. ASI057S 129 - Ricoh C311N | User Guide - Page 156
2, but it is difficult to locate, pull out Tray 2 to remove it. After removing the paper, carefully push Tray 2 all the way back inside the printer. ❒ When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error is cleared. When "Remove - Ricoh C311N | User Guide - Page 157
When Paper is Jammed B Carefully remove misfed paper under the transfer unit. ASI058S If you cannot find the misfed paper, look inside the printer. C Close the front cover with both hands carefully. ASI072S Note ❒ When closing the front cover, push the upper side of the cover firmly. After closing - Ricoh C311N | User Guide - Page 158
Removing Misfed Paper When "Remove Misfeed Bypass Tray" Appears "Remove Misfeed Bypass Tray" appears when a paper jam has occurred in the bypass tray. Open the front cover and remove the paper. A Remove paper loaded in the bypass tray, and then close the bypass tray with both hands. ASI059S B Pull - Ricoh C311N | User Guide - Page 159
D Close the front cover with both hands carefully. When Paper is Jammed ASI072S Note ❒ Be sure the Tray 1 is inserted before you open the front cover. ❒ When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error is cleared. When "Remove - Ricoh C311N | User Guide - Page 160
Removing Misfed Paper 9 134 - Ricoh C311N | User Guide - Page 161
wall outlet, always pull the plug (not the cable). • When moving the printer after use, do not take out any of the toners, nor the waste toner bottle to prevent toner spill inside the machine. Repack the printer in its original packing materials for transporting. Important ❒ Be sure to disconnect - Ricoh C311N | User Guide - Page 162
horizontally to the place where you want to install it. ASI004S 10 D If you remove the option, reinstall it. Note ❒ Be sure to move the printer horizontally. To prevent toner from scattering, move the printer slowly. ❒ If the optional paper feed unit is installed, remove it from the - Ricoh C311N | User Guide - Page 163
is a problem, contact the store where they were purchased. ❒ When you first use this printer, use the four print cartridges packaged with the printer. ❒ The supplied print cartridge is good for approximately 2,500 pages. ❒ This printer routinely performs cleaning and uses toner during operation - Ricoh C311N | User Guide - Page 164
temperature and humidity. ❒ If the waste toner bottles are not changed when necessary, printing will become impossible. We recommend keeping a stock of bottles or purchasing them soon. Intermediate Transfer Unit Name Average number of pages printable *1 Transfer Unit SP C310 90,000 pages *1 A4 - Ricoh C311N | User Guide - Page 165
. Main Unit ❖ Configuration Desktop ❖ Print Process Laser beam scanning & Electrophotographic printing 4 drums tandem method ❖ First Print Speed Monochrome: 13.5 sec or less (A4K/8 1/2 × 11K) Color: 13.5 sec or less (A4K/8 1/2 × 11K) Note ❒ If the printer has not been used for a while, there - Ricoh C311N | User Guide - Page 166
during power off.) 15 W or less ❖ Warm-up Time Less than 30 seconds (23 °C, 71.6 F) *1 *1 When no error is occurred. ❖ Dimensions Width Depth Height Printer only (tray not 400 mm (15.8 inches) 480 mm (18.9 inches) 387 mm (15.2 inches) extended) ❖ Weight Approximately 28 kg (61.7 lb.) (print - Ricoh C311N | User Guide - Page 167
*2 During Monochrome Printing (Main Unit Only) 59 dB (A) or less During Color Printing (Main Unit Only) 60 dB (A) or less Standby (Main Unit Only that support USB 2.0. • USB Host (1.1) Note ❒ USB Host (1.1) is only available for the SP C312DN model printer. ❖ Printer Language PJL, PCL 5c/6, - Ricoh C311N | User Guide - Page 168
Appendix Options Paper Feed Unit TK1010 ❖ Paper size A4K and Letter (81/2 × 11 inches) K ❖ Dimensions (W × D × H) 400 × 450 × 127 mm (15.8 × 17.8 × 5 inches) ❖ Paper weight 60 - 105 g/m2, (16 - 28 lb.) ❖ Weight Less than 4 kg (8.8 lb.) Memory Unit Type F 256MB ❖ Module Type DDR-DIMM (Double Data - Ricoh C311N | User Guide - Page 169
the printer, 99 Cleaning the registration roller, 105 Cleaning the toner density sensor, 100 Configuration, 25 Connecting the printer, 21 to read this manual, v I Inside, 3 Installing options, 15 Installing the operating instructions, vii Installing the printer, 5 Intermediate transfer unit, 3, 81 - Ricoh C311N | User Guide - Page 170
the fusing unit, 92 Replacing the intermediate transfer unit, 81 Replacing the maintenance kit, 92 Replacing the print cartridge, 69 Replacing the transcription roller, 92 Replacing the waste toner bottle, 74 S Scroll keys, 4 Selecting the display language, 13 Setting a paper size (tray 1), 54 - Ricoh C311N | User Guide - Page 171
® 2003 R2 Standard Edition Microsoft® Windows Server® 2003 R2 Enterprise Edition • The product names of Windows Server 2008 are as follows: Microsoft® Windows Server® 2008 Standard Microsoft® Windows Server® 2008 Enterprise Note ❒ PostScript 3 in this manual stands for "Adobe PostScript 3 Emulation - Ricoh C311N | User Guide - Page 172
Operating Instructions Hardware Guide GB GB EN USA G163-8603 - Ricoh C311N | User Guide - Page 173
Operating Instructions Software Guide 1 Preparing for Printing 2 Setting Up the Printer Driver 3 Other Print Operations 4 Direct Printing from a Digital Camera (PictBridge) 5 Making Printer Settings Using the Control Panel 6 Monitoring and Configuring the Printer 7 Using a Print Server 8 Special - Ricoh C311N | User Guide - Page 174
This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without - Ricoh C311N | User Guide - Page 175
® 2003 R2 Standard Edition Microsoft® Windows Server® 2003 R2 Enterprise Edition • The product names of Windows Server 2008 are as follows: Microsoft® Windows Server® 2008 Standard Microsoft® Windows Server® 2008 Enterprise Note ❒ PostScript 3 in this manual stands for "Adobe PostScript 3 Emulation - Ricoh C311N | User Guide - Page 176
- Ricoh C311N | User Guide - Page 177
functions, see the relevant parts of the manual. ❖ Safety Information Provides information on safe usage of this machine. To avoid injury and prevent damage to the machine, be sure to read this. ❖ Quick Installation Guide Contains procedures for removing the printer from its box and connecting - Ricoh C311N | User Guide - Page 178
Description for the Specified Model In this manual, the following items explain about the printer for the specified models: This explains about the 220-240 V model printer. You can identify the model by checking the label on the rear of the printer. Read if you purchase this model. This explains - Ricoh C311N | User Guide - Page 179
How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes data. Be sure to read these explanations. Indicates supplementary explanations of the printer's functions, and instructions on resolving user errors. This symbol is located at the end of sections - Ricoh C311N | User Guide - Page 180
8 Installing the PCL Printer Driver 8 Installing the PostScript 3 Printer Driver (Windows 2000 9 Installing the PostScript 3 Printer Driver (Windows XP and Windows Server 2003/2003 R2 10 Installing the PostScript 3 Printer Driver (Windows Vista and Windows Server 2008 12 Troubleshooting USB 13 - Ricoh C311N | User Guide - Page 181
Done on This Printer 39 Paper Size...39 Changing the Host Interface Menu 58 Host Interface Menu Parameters 59 PCL Menu ...61 Changing the PCL Menu 61 PCL Menu Parameters 61 PS Menu...63 Changing the PS Menu 63 PS Menu Parameters 63 Language Menu...64 Changing the Language Menu 64 Language - Ricoh C311N | User Guide - Page 182
Web Image Monitor 65 Displaying Top Page 66 Displaying the Printer Status 67 About Menu and Mode 67 Access in the Administrator Mode 69 Configuring the Printer Settings 69 Changing the Login Information 72 Displaying Web Image Monitor Help 73 Using Smart Organizing Monitor 74 Installing - Ricoh C311N | User Guide - Page 183
on the CD-ROM 113 Printer Drivers for this Printer 113 Cautions to Take When Using in a Network 114 Using DHCP...114 Using Adobe PageMaker Version 6.0, 6.5, or 7.0 115 When Using Windows Terminal Service/MetaFrame 116 Operating Environment 116 Supported Printer Drivers 116 Limitations ...117 - Ricoh C311N | User Guide - Page 184
viii - Ricoh C311N | User Guide - Page 185
is appropriate to the connection method. The printer drivers can be installed from the CD-ROM provided with this printer. Network Connection This printer can be used as a Windows printing port or network printer. Using this printer as the Windows printing port Network connections can be established - Ricoh C311N | User Guide - Page 186
the NetWare print server, or the NetWare remote printer. 1 ASI205S Reference For details about how to use this printer as a Windows network printer, see p.7 "Installing the Printer Driver to Use As a Windows Network Printer". USB Connection This printer can be connected directly to a computer using - Ricoh C311N | User Guide - Page 187
install the PCL printer driver. A Close all applications except this manual. B Insert the CD-ROM into the CD-ROM drive. The installer starts. C Select an interface language, and then click [OK]. The default interface language is English. D Click [PCL 6 Printer Driver] or [PCL 5c Printer Driver]. The - Ricoh C311N | User Guide - Page 188
settings if necessary. For details, see p.58 "Changing the Host Interface Menu". ❖ Reconfigure the port settings A On the [Start] menu, open the [Printers] window. B Click the icon of this printer. On the [File] menu, click [Properties]. The printer properties appears. C Click the [Ports] tab, and - Ricoh C311N | User Guide - Page 189
, and then click [OK]. The default interface language is English. D Click [PostScript 3 Printer Driver]. The Add Printer Wizard starts. E Click [Next >]. F Click [Local printer], and then click [Next >]. In a Windows Vista environment, click [Add a local printer]. G Click [Create a new port - Ricoh C311N | User Guide - Page 190
Change the printer name if you want, and then click [Next >]. Select the [Yes] check box to configure the printer as default. N Specify whether or not to share this printer from the CD-ROM root directory. ❒ The printer driver in the selected language will be installed. ❒ To stop the selected - Ricoh C311N | User Guide - Page 191
the Printer Driver to Use As a Windows Network Printer This section explains how to install the printer driver for using this printer as a Windows network printer. 1 Important ❒ Before you can make the following settings, you must configure this printer as a Windows network printer. For - Ricoh C311N | User Guide - Page 192
manual. B Check the following: • The printer's USB cable is disconnected • The printer's main power switch is turned to off C Insert the CD-ROM into the CD-ROM drive. The installer starts. D Select the interface language, and then click [OK]. E Click [PCL 6 Printer Driver] or [PCL 5c Printer Driver - Ricoh C311N | User Guide - Page 193
the "USB" port is added to the [Printers] window. If the printer driver is not installed, follow the plug-and-play instructions of the printer to install it from the CD-ROM provided. A Check the printer's power switch is turned to off. B Connect the printer and computer using the USB cable. Connect - Ricoh C311N | User Guide - Page 194
\PS\XP_VISTA\(Language)\DISK1 H Check the printer driver location, and then click [OK]. I Click [Next >]. J Click [Finish]. If the printer driver has already been installed, plug and play is enabled, and the icon of the printer connected to the "USB001" port is added to the [Printers] window - Ricoh C311N | User Guide - Page 195
\PS\XP_VISTA\(Language)\DISK1 H Check the printer driver location, and then click [OK]. I Click [Next >]. J Click [Finish]. If the printer driver has already been installed, plug and play is enabled, and the icon of the printer connected to the "USB001" port is added to the [Printers] window - Ricoh C311N | User Guide - Page 196
connected to the "usb" port appears in the [Printers] window. The printer drivers can be installed from the CD-ROM provided with this machine. If the printer driver is not already installed, follow the printer's plug-and-play instructions to install it from the provided CD-ROM. A Connect the - Ricoh C311N | User Guide - Page 197
Installing the Printer Driver Using USB Troubleshooting USB Problem Solutions The printer is not recognized automatically. Turn off the power of the printer, reconnect 1 the USB cable, and then turn it on again. Windows has already configured the USB set- Open Windows' Device Manager, and - Ricoh C311N | User Guide - Page 198
[Add Printer] or [Install Printer] to install the printer driver. For Windows 2000: A On the [Start] menu, point to [Settings], and then click [Printers]. B Double-click the Add Printer icon. C Follow the instructions in the Add Printer Wizard. For Windows XP Professional and Windows Server 2003 - Ricoh C311N | User Guide - Page 199
the default name has not been changed. ❖ When connected via USB The printer must be connected to the computer's USB port using the USB interface cable. Note ❒ The PostScript 3 printer driver does not support bidirectional communica- tions. You can update printer status manually. ❒ The PCL printer - Ricoh C311N | User Guide - Page 200
permission is required to change the printer properties in the [Printers] folder. Log on as an Administrators or Power Users group member. A On the [Start] menu, point to [Settings], and then click [Printers]. When using Windows XP or Windows Server 2003/2003 R2, click [Printers and Faxes] on the - Ricoh C311N | User Guide - Page 201
the Printer Driver PCL - Accessing the Printer Properties This section explains about accessing the printer properties and make the printer settings. Windows 2000 - Making Printer Settings Making the printer default settings - the [Printers] window Important ❒ To change the printer default settings - Ricoh C311N | User Guide - Page 202
printer default settings - Printing Preferences Important ❒ You cannot change the printer default settings for each user. Settings made in the printer properties dialog box are applied to all users. A On the [Start] menu, point to [Settings], and then click [Printers]. 2 The [Printers] window - Ricoh C311N | User Guide - Page 203
PCL - Accessing the Printer Properties Windows XP and Windows Server 2003/2003 R2 - Making Printer Settings Making the printer default settings - the [Printers and Faxes] window Important 2 ❒ To change the printer default settings including option configuration settings, log on using an - Ricoh C311N | User Guide - Page 204
Important ❒ You cannot change the printer default settings for each user. Settings made in the printer properties dialog box are applied to all users. A On the [Start] menu, click [Printers and Faxes]. 2 The [Printers and Faxes] window appears. B Click the icon of the printer you want to use - Ricoh C311N | User Guide - Page 205
PCL - Accessing the Printer Properties Windows Vista and Windows Server 2008 - Making Printer Settings Making the printer default settings - the [Printers] window Important ❒ To change the printer default settings including option configuration settings, log on using an account that has Manage - Ricoh C311N | User Guide - Page 206
Driver Making the printer default settings - Printing Preferences Important ❒ You cannot change the printer default settings for each user. Settings made in the printer properties dialog box are applied to all users. A On the [Start] menu, click [Control Panel]. 2 The [Control Panel] window - Ricoh C311N | User Guide - Page 207
- Setting Up for Printing PostScript 3 - Setting Up for Printing Windows 2000 - Accessing the Printer Properties Making the printer default settings - The printer properties 2 Important ❒ To change the printer default settings including option configuration settings, log on using an account that - Ricoh C311N | User Guide - Page 208
printer default settings - Printing Preferences Important ❒ You cannot change the printer default settings for each user. Settings made in the printer properties dialog box are applied to all users. A On the [Start] menu, point to [Settings], and then click [Printers]. 2 The [Printers] window - Ricoh C311N | User Guide - Page 209
PostScript 3 - Setting Up for Printing Windows XP and Windows Server 2003/2003 R2 - Making Printer Settings Making the printer default settings - [Printers and Faxes] window Important 2 ❒ To change the printer default settings including option configuration settings, log on using an account - Ricoh C311N | User Guide - Page 210
Important ❒ You cannot change the printer default settings for each user. Settings made in the printer properties dialog box are applied to all users. A On the [Start] menu, click [Printers and Faxes]. 2 The [Printers and Faxes] window appears. B Click the icon of the printer you want to use - Ricoh C311N | User Guide - Page 211
PostScript 3 - Setting Up for Printing Windows Vista and Windows Server 2008 - Making Printer Settings Making the printer default settings - the [Printers] window Important ❒ To change the printer default settings including option configuration settings, log on using an account that has Manage - Ricoh C311N | User Guide - Page 212
Driver Making the printer default settings - Printing Preferences Important ❒ You cannot change the printer default settings for each user. Settings made in the printer properties dialog box are applied to all users. A On the [Start] menu, click [Control Panel]. 2 The [Control Panel] window - Ricoh C311N | User Guide - Page 213
error occurred. This function can be performed using the control panel. Important ❒ The tray cannot be changed if the following function is set: • Cover Sheet Performing Form Feed Use the following procedure to paper size is selected, the print job may be cut short, or other problems may occur. 29 - Ricoh C311N | User Guide - Page 214
the Paper Input Setting Use the following procedure to change the paper input setting of the tray and The paper input settings you specify here become the printer's default settings. ❒ If you want to print on custom size paper, see Hardware Guide for details about how to specify custom size paper. - Ricoh C311N | User Guide - Page 215
- Canceling a Print Job from the Computer You can cancel a print job from the computer if the transferring print job is not completed. A Double-click the printer icon on the Windows task tray. A window appears, showing all print jobs currently queued for printing. Check the current status of the job - Ricoh C311N | User Guide - Page 216
Collate will be canceled. ❒ If a form feed occurs on the first set, the Collate will be canceled. Reference For details about printing method, see the printer driver Help. 32 - Ricoh C311N | User Guide - Page 217
. Note ❒ The cover sheet's size and orientation must be the same as those of the body paper. ❒ This function is available only when using the PCL printer driver. Reference For details about printing methods, see the - Ricoh C311N | User Guide - Page 218
Other Print Operations Watermark Use the Watermark function to print watermark text. Note ❒ If the watermark size is larger than the paper size, watermarks cannot be printed properly. Reference For details about the setting method, see the printer driver Help. 3 34 - Ricoh C311N | User Guide - Page 219
(4 bits) • 128 MB (standard) 3 With the PCL printer driver: Printing is possible with A4 (210 x 297 mm) SP C312DN model printer. ❒ To print an A3, 11 " × 17 ", B4, or 8K size document, you must first select the [Enable Large Papers] check box on the [Advanced Options] tab in the printer driver - Ricoh C311N | User Guide - Page 220
Other Print Operations 3 36 - Ricoh C311N | User Guide - Page 221
This function is only available for the SP C312DN model printer. You can connect a PictBridge-compatible digital camera to this printer using a USB cable. This allows you the digital camera. For details, see the manuals provided with the digital camera. ❒ This function is compatible with USB 1.1. 37 - Ricoh C311N | User Guide - Page 222
the images you want to print, and then spec- ify the printing conditions. D The printer receives settings from the digital camera and starts printing the manuals provided with the digital camera. ❒ Some digital cameras require settings for manual PictBridge operation. For details, see the manual - Ricoh C311N | User Guide - Page 223
Printer What Can Be Done on This Printer This printer on the digital camera. For details, see the manuals provided with the digital camera. Paper Size Use this Guide. Image Print Size Use this function to print images with the size specified on the digital camera. Note ❒ This functions default - Ricoh C311N | User Guide - Page 224
Camera (PictBridge) Exiting PictBridge Use the following procedure to quit the PictBridge mode. Important ❒ Do not disconnect the USB cable while data is being sent to the printer. If you do, printing will fail. A Check the printer's Ready indicator is lit. B Disconnect the USB cable from the - Ricoh C311N | User Guide - Page 225
for problems that can occur when PictBridge printing. Problem Cause Solution PictBridge is not available. There is a problem with the USB cable, and then turn off the print- 4 er. Turn the printer back on. When the printer has fully booted up, reconnect the USB cable. When two or more - Ricoh C311N | User Guide - Page 226
Direct Printing from a Digital Camera (PictBridge) 4 42 - Ricoh C311N | User Guide - Page 227
how to change the default settings of the printer and provides information about the parameters included in each menu. ❖ Paper Input Paper Size Paper Type Tray Priority ❖ List/Test Print Config. Page Menu List Test Page PCL Config.Page PS Config. Page ❖ Maintenance Color Dens/Reg Registration - Ricoh C311N | User Guide - Page 228
Making Printer Settings Using the Control Panel ❖ Host Interface USB Timeout Network Timeout Network Setup USB Speed ❖ PCL Menu Orientation Form Lines Font Number Point Size Font Pitch Symbol Set 5 Courier Font Ext. A4 Width Append CR to LF Resolution ❖ PS Menu Resolution Color Profile - Ricoh C311N | User Guide - Page 229
❖ Language English German French Italian Dutch Swedish Norwegian Danish Spanish Finnish Portuguese Czech Polish Hungarian Russian Simp. Chinese Trad. Chinese Menu Chart 5 45 - Ricoh C311N | User Guide - Page 230
Printer Settings Using the Control Panel Paper Input Menu This section explains about paper settings on the Paper Input menu such as paper sizes and types on each tray. Changing the Paper Input Menu Use the following procedure to change Specify the paper size for tray 1. Default: A4 (210 x 297), 8 - Ricoh C311N | User Guide - Page 231
paper size for the bypass tray. Default: A4 (210 x 297), 8 Default : Plain Paper 1 • Thinner Paper, Thin Paper, Plain Paper 1, Plain Paper 2, Recycled Paper, Color Default: Plain Paper 1 • Thinner Paper, Thin Paper, Plain Paper 1, Plain Paper 2, Recycled Paper, Color printer. It Default - Ricoh C311N | User Guide - Page 232
Using the Control Panel List/Test Print Menu You can print lists of configurations on printer or the paper printings. Also, you can check the types and characters of all the printable fonts. Printing the Configuration Page Use the following procedure - Ricoh C311N | User Guide - Page 233
of the printer. ❖ Menu List Prints the menu list showing all available menus. ❖ Test Page Prints a test page for checking the printing condition. The test page contains network settings and counter information. ❖ PCL Config.Page Prints the current configuration and installed PCL font list. ❖ PS - Ricoh C311N | User Guide - Page 234
paper, or printing repeatedly for some time, color degradation may occur. By performing color registration adjustment, you can restore optimum print quality. If documents show color degradation after the printer is moved, perform automatic color adjustment. A Press the {Menu} key. 5 ASI066S The - Ricoh C311N | User Guide - Page 235
Maintenance Menu Adjusting Tray Registration After installing the optional paper feed unit, you can adjust the registration of tray 2 if necessary. Registration adjustment is not normally required, but can be beneficial in some cases. A Press the {Menu} key. ASI066S 5 The menu screen appears. B - Ricoh C311N | User Guide - Page 236
Making Printer Settings Using the Control Panel G Press {U} or {T} to display [Adjustment], and then press the {#Enter} key. H Press {U} or {T} to select the parameter you want to - Ricoh C311N | User Guide - Page 237
Maintenance Menu Maintenance Menu Parameters This section explains about parameters that can be set on the Maintenance menu. ❖ Color Dens/Reg You can adjust color density and registration automatically. ❖ Registration You can adjust the printing position of tray 2. • Prt. Test Sheet You can - Ricoh C311N | User Guide - Page 238
printer. The printer can be used on factory default, but the configuration can be changed depending on the condition of the user. The changed condition holds even if the printer is turned off. Changing the lead time needed to switch to the Energy Saver mode using {U} or {T}. F Press the {#Enter} key - Ricoh C311N | User Guide - Page 239
❒ This function is only available for the SP C312DN model printer. ❖ Blank Pages You can specify whether or not to print blank pages. When cover sheet printing is enabled from the printer driver, cover sheets are inserted even if you select [Do not print]. Default: Print • Print • Do not print 55 - Ricoh C311N | User Guide - Page 240
/Off You can specify whether or not to switch to the Energy Saver mode. When the printer switches to Energy Saver mode, the indicators and panel 5 display are unlit; however, the Ethernet indicator remains lit. Default: On • On • Off • E. Saver2 Timer Select the lead time needed to switch to - Ricoh C311N | User Guide - Page 241
or not to send an error message to a preset e-mail address when an error occurs in the printer. Default: On • On • Off Important ❒ After changing the setting, turn off the power of the printer briefly, and then turn it on again. Reference For information, see Web Image Monitor Help. ❖ System - Ricoh C311N | User Guide - Page 242
Interface Menu You can set configurations about network connections and communication. The changed configuration holds even if the printer is turned off. Changing the Host Interface Menu Use the following procedure to change the settings for Network Setup. A Press the {Menu} key. 5 ASI066S The menu - Ricoh C311N | User Guide - Page 243
Setup You can make network-related settings. • DHCP Select whether to set the IPv4 address automatically or manually. Default: On • On • Off Important ❒ After changing the setting, turn off the power of the printer briefly, and then turn it on again. • MAC Address Check the MAC address. • IP Address - Ricoh C311N | User Guide - Page 244
• 10Mbps Half D. • 10Mbps Full D. • 100Mbps Half D. • 100Mbps Full D. ❖ USB Speed You can make setting for USB Host interface. Default: Auto Select • Full Speed • Auto Select Important ❒ After changing the setting, turn off the power of the printer briefly, and then turn it on again. 60 - Ricoh C311N | User Guide - Page 245
appears. E Press the {Menu} key to return to the initial screen. PCL Menu Parameters This section explains about parameters that can be set on the PCL Menu. ❖ Orientation You can select the page orientation. Default: Portrait • Portrait • Landscape ❖ Form Lines You can specify the number of - Ricoh C311N | User Guide - Page 246
pitch ❖ Symbol Set You can specify the character set for the default font. Available sets are as follows: Roman-8, Roman-9, ISO L1, ISO L2, ISO L5, PC-8, PC-8 D/N, PC-850, PC-852, PC-858, PC8-TK, Win L1, Win L2, Win L5, Desktop, PS Text, VN Intl, VN US, MS Publ, Math - Ricoh C311N | User Guide - Page 247
set on the PS Menu. ❖ Resolution You can specify the print resolution in dots per inch. Default: 600x600 dpi 1bit • 600x600 dpi 1bit • 600x600 dpi 2bit • 600x600 dpi 4bit ❖ Color Profile You can select the color profile. Default: Solid Color • Off • Solid Color • Presentation • Photographic - Ricoh C311N | User Guide - Page 248
Making Printer Settings Using the Control Panel Language Menu You can set language displayed on the menu. Changing the Language Menu Use the following procedure to change the language. A Press the {Menu} key. 5 ASI066S The menu screen appears. B Press {U} or {T} to display [Language], and then press - Ricoh C311N | User Guide - Page 249
Web Image Monitor, you can check the printer status and change settings. ❖ Available operations The following operations can be remotely performed using Web Image Monitor from a client computer: • Display printer status and supply information • Displaying the counter information • Making settings - Ricoh C311N | User Guide - Page 250
B Enter "http://(printer's address)/" in the address bar of the Web browser. Top Page of Web Image Monitor appears. If the printer's host name has Counter modes and tabs for switching between them. 3. Help Use Help to view help file contents. 4. Login Click to log on in administrator mode. ASI200S - Ricoh C311N | User Guide - Page 251
tab. ❖ [Status] tab You can check the status of monitored printers. • Displays the general information of the printer, such as the model name, location and the status. • Toner Displays the levels of remaining toner. • Supplies Displays the status of the consumables. • Input Tray Displays the input - Ricoh C311N | User Guide - Page 252
display the [Network] page. In this mode, users can make input tray and network settings. 1. Paper Click to display the [Paper] page. 2. Network Click to display the [Network] page. ASH104S 3. Change Login Password Click to change the login password. 4. Help Source File Setting Click to specify - Ricoh C311N | User Guide - Page 253
are available to configure the settings. Important ❒ To make printer settings, you must access Web Image Monitor in administra- tor mode. If you access Web Image Monitor in user mode, you can view the printer settings, but you cannot change them. ❖ Paper Displays the [Paper] page. On the [Paper - Ricoh C311N | User Guide - Page 254
printer • Interface settings • Protocol settings • Resetting to factory-set defaults Changing the paper settings On the [Paper] page, you can change Paper, Thin Paper, Plain Paper 1, Plain Paper 2, Recycled Paper, Color Paper, Letterhead, Preprinted Paper, Prepunched Paper ❖ Bypass Tray • Paper - Ricoh C311N | User Guide - Page 255
no tray is specified for a print job. Note ❒ Tray 2 is available only when the optional paper feed unit is attached to the printer. ❒ Only the PCL6 and PostScript 3 printer driver supports custom size paper longer than 356 mm (14.02 inches). The additional memory unit is required when using the - Ricoh C311N | User Guide - Page 256
the printer such as Device Name and Active Protocol. • Interface settings such as setting the timeout and making protocol to active. • TCP/IP port settings • Netware settings • AppleTalk settings • SNMP settings • SMTP settings Changing the Login Information 6 On the [Change Login Password] page - Ricoh C311N | User Guide - Page 257
Displaying Web Image Monitor Help To use Help for the first time, you need to install its source file from the CDROM provided with this printer. Note ❒ By clicking "?", the Help icon in the header area, the contents of Help appear. ❒ By clicking "?", the Help icon in the main area, Help - Ricoh C311N | User Guide - Page 258
the printer status and supply information • Printing a list of printer configurations • Specifying the printer's IP address • Making settings for paper loaded into each input tray • Making input tray settings • Changing the factory-set default settings • Making system, access code and language - Ricoh C311N | User Guide - Page 259
red. 2. Comments Displays current printer status and instructions for resolving problems. 3. [Continue] button Click to display the [Form Feed] dialog box which you can use to change input tray settings. 4. [Cancel] button Click to cancel a print job. 5. [User Guide] button Click to display error - Ricoh C311N | User Guide - Page 260
The left side of the [Status] tab shows the printer name and tree. Click an item in the tree to display information relating to it. ❖ Toner Displays the following messages to indicate remaining toner levels for each color of toner: Remaining Level 1 to 5, "Almost Empty" and "Empty". Graphics also - Ricoh C311N | User Guide - Page 261
. Important ❒ You can print the configuration page only when the printer is not busy 6 processing jobs. ❒ To print information about the printer, the printer must be monitored from Smart Organizing Monitor via a supported printer driver. In the [List/Test Print] list, select the item you - Ricoh C311N | User Guide - Page 262
is not in the ready state or power save mode. You can use the [Printer Configuration] dialog box to change the settings of: • printers, • input trays, • paper loaded in input trays, • network protocol, and • factory-set defaults. Reference For details about each item you can specify on - Ricoh C311N | User Guide - Page 263
settings On the [Paper Input] tab, you can change paper size and other paper settings. ❖ Tray 1 type for tray 2. Thinner Paper, Thin Paper, Plain Paper 1, Plain Paper 2, Recycled Paper, Color Paper, Letterhead, Preprinted Paper, Prepunched Paper ❖ Bypass Tray • Paper Size: Specify the paper - Ricoh C311N | User Guide - Page 264
the printer. ❒ Only the PCL6 and PostScript 3 printer driver supports downloaded form the supplier's website. Setting basic functions On the [System] tab, you can set basic functions required to use the printer. The printer can be used on factory-set defaults, but the configuration can be changed - Ricoh C311N | User Guide - Page 265
• Checking or making SNMP and AppleTalk settings Settings conditions for printing On the [Printer] tab, you can set conditions for printing. In the [PCL] area, you can specify the conditions such as Orientation and font settings. In the [PS] area, you can specify Resolution and Color Profile. 6 81 - Ricoh C311N | User Guide - Page 266
• Service call • Toner cartridge is empty • Toner cartridge is nearly empty • Waste toner bottle is full • Waste toner bottle is nearly full • Paper has jammed • Open door is detected • Paper tray is empty • Fusing unit needs replacing soon • Transfer belt needs replacing soon • Transfer belt needs - Ricoh C311N | User Guide - Page 267
Printer Status Notification by E-Mail F Set [Auto E-mail Notification] to [On]. G Make the is performed using the SMTP AUTH protocol by prompting the mail originator to enter the user name and password. Use the following procedure to specify SMTP authentication. 6 A In the menu area, click [ - Ricoh C311N | User Guide - Page 268
is built into the Ethernet board that is installed in this printer. Important ❒ If you change the printer's community name, use Web Image Monitor or Smart Organizing Monitor to change the computer's settings accordingly. The default community names is [private]. You can use these community names to - Ricoh C311N | User Guide - Page 269
printer. • Printer ID • Total Memory • Firmware Version • Printer Language • Option installation status • Toner Remaining • Supply menu. • Auto Continue • Copies • Sub Paper Size • Duplex • Blank Pages • Energy Saver Mode 1 • E. Saver On/Off • E. Saver Timer • B&W Page Detect • Print Error Page • - Ricoh C311N | User Guide - Page 270
Font • Ext. A4 Width • Append CR to LF • Resolution ❖ PS Menu Displays settings made under [PS Menu]. • Resolution • Color Profile ❖ Interface Information Displays the network related settings. • MAC Address • Host Name • Operation Mode • Print Server Name • File Server Name • NDS Context Name - Ricoh C311N | User Guide - Page 271
Configuration Page ❖ Counter List • Total Counter • B&W Counter • Color Counter • Duplex Counter ❖ Error Log Displays the error logs. about printing printer configuration using Web Image Monitor, see p.71 "Printing the printer configurations". For details about printing printer configuration using - Ricoh C311N | User Guide - Page 272
Monitoring and Configuring the Printer 6 88 - Ricoh C311N | User Guide - Page 273
Print Server This section explains how to configure this printer as a Windows network printer. The printer is configured to enabling network clients to use it. Important ❒ To change the printer properties in the [Printer] folder, you need Printer Man- agement access authentication. Log on to the - Ricoh C311N | User Guide - Page 274
Using a Print Server 7 90 - Ricoh C311N | User Guide - Page 275
TCP/IP including IP addresses. TCP/IP of the printer is set as default. B Install a TCP/IP in Windows to set up the network environment. Consult the network administrator for the local setting information. C To print, install "Printing service for UNIX" as the network application. Reference For - Ricoh C311N | User Guide - Page 276
Windows Using a Host Name Instead of an IPv4 Address When a host name is defined, you can specify a printer printer to the hosts file on the computer used for printing. A Open the hosts file using memo pad files, for instance. The hosts file is in the following folder: \WINNT\SYSTEM32\DRIVERS - Ricoh C311N | User Guide - Page 277
[Start] - [Programs] - [Accessories] - [Command Prompt] • Windows XP/Vista, Windows Server 2003/2003 R2/2008 [Start] - [All Programs] - [Accessories] - [Command Prompt] Note ❒ Match the data format of the file to be printed with the emulation mode of this printer. ❒ If the message "print requests - Ricoh C311N | User Guide - Page 278
Operations under Windows A Formulate the printer's IP address or the host name of the hosts file printer as an argument and use the "ftp" command. % ftp printer's IP address B Enter the user name and password, and then press the {OK} key. For details about the user name and password, consult your - Ricoh C311N | User Guide - Page 279
the [Mac OS X] folder. D Double-click the [PPD Installer] folder. E Double-click the package file icon. F Follow the instructions on the screen. Note ❒ When installing the printer driver under Mac OS X, Smart Organizing Mon- itor is automatically installed along with it. For details about Smart - Ricoh C311N | User Guide - Page 280
then open the [Utilities] folder. D Double-click [Printer Setup Utility]. The [Printer List] dialog box appears. E Click [Add]. The [Printer Browser] dialog box appears. F Click [Default Browser]. G Check if the name of this printer appears on Printer Name. H Quit Printer Setup Utility. Using TCP/IP - Ricoh C311N | User Guide - Page 281
[AppleTalk] on the first pop-up menu. If the zone is set, select the zone from the second pop-up menu. E Select the printer, and then select its manufacturer from the [Printer Model:] pop-up menu. Under Mac OS X 10.4 or higher, manufacturer from the [Print Using] pop-up menu. A list of - Ricoh C311N | User Guide - Page 282
the machine you are using, and then click [Show Info]. The [Printer Info] window appears. E In the drop-down menu, select [Installable Options], and then specify an ap- propriate setting for it. F Click [Apply Changes]. G Quit Printer Setup Utility. Note ❒ If the option you want to select is not - Ricoh C311N | User Guide - Page 283
on the application you use. For details, see the manuals provided with the Mac OS X. Printing from an application A Open the file you want to print. B On the [File] menu, click [Print]. C In the [Printer List], select the printer. D Configure the print settings, and then click [Print]. 9 99 - Ricoh C311N | User Guide - Page 284
, double-click the hard drive icon. B Click [Applications], and then open the [Utilities] folder. C Double-click [Printer Setup Utility]. The [Printer List] dialog box appears. D Double-click the name of this printer. E Select the name of the job you want to cancel, and then click the Delete icon - Ricoh C311N | User Guide - Page 285
name and a password (phrase). For details, consult your network administrator. A Open [System Preference], and then click the Network icon. B Click [Built-in Ethernet] in the [Show:] list box. C Click the [AppleTalk] tab. D Select the [Make AppleTalk Active] check box. E To change AppleTalk zones - Ricoh C311N | User Guide - Page 286
Mac OS Configuration Configuring the Printer Use the control panel to enable AppleTalk. (AppleTalk is active by default.) 9 102 - Ricoh C311N | User Guide - Page 287
3 driver to print files. You can use the following functions if [Printer Features] specify whether or not to print black over other colors. To enable black text over print, in the mode. In the [Feature Sets] list, select [Dithering], and then, in the [Dithering] list, select the rendering mode - Ricoh C311N | User Guide - Page 288
black and white. In the [Feature Sets] list, select [Toner], and then, in the [Color/ Black and White] list, select the toner color. You can select Automatic, Color, or Black and White. ❖ Gray Reproduction Use this function to select the black color mode for text and line art. In the [Feature Sets - Ricoh C311N | User Guide - Page 289
Using PostScript 3 ❖ Watermark Font Typeface Use this function to select the watermark font typeface. In the [Feature Sets] list, select [Watermark Text], and then, select the watermark typeface. ❖ Watermark Font Shading Use this function to select the watermark font shading. In the [Feature Sets] - Ricoh C311N | User Guide - Page 290
settings • Changing factory-set default settings • Making network protocol settings • Making printer settings • Displaying the printer status and supply information • printer driver. Reference 9 For details about installing the printer driver, see p.95 "Installing the PostScript 3 Printer Driver - Ricoh C311N | User Guide - Page 291
Displays the type of the paper loaded into each input tray. ❖ Supplies Displays the consumable names and status. The graphics also indicate the consumables status. 9 ❖ System Displays the system information about the printer, such as the model name, system version, and memory size. ❖ Counter - Ricoh C311N | User Guide - Page 292
when the printer is not busy processing jobs. ❒ To use this function, the printer must be monitored from Smart Organizing Monitor via a supported printer driver. In counter information. ❖ PCL Config./Font Page Prints the current configuration and installed PCL font list. ❖ PS Config./Font Page - Ricoh C311N | User Guide - Page 293
change the settings of: • printers, • input trays, • paper loaded in input trays, • network protocols, and • factory-set defaults. Reference For details about each item you can specify on the [Printer Configuration] dialog box, see Smart Organizing Monitor Help. About menu and mode , Color Paper - Ricoh C311N | User Guide - Page 294
Thinner Paper, Thin Paper, Plain Paper 1, Plain Paper 2, Recycled Paper, Color Paper, Letterhead, Preprinted Paper, Prepunched Paper ❖ Bypass Tray • Paper Size paper feed unit is attached to the printer. ❒ Only the PCL6 and PostScript 3 printer driver supports custom size paper longer than 356 mm - Ricoh C311N | User Guide - Page 295
latest version of the firmware can be downloaded form the supplier's website. Setting basic functions On the [System] tab, you can set basic functions required to use the printer. The printer can be used on factory-set defaults, but the configuration can be changed depending on the condition of the - Ricoh C311N | User Guide - Page 296
Mac OS Configuration 9 112 - Ricoh C311N | User Guide - Page 297
PCL 5c/ 6 printer driver This printer driver allows the computer to communicate with the printer via a printer language. The following operating system is supported. • Windows 2000/XP/Vista and Windows Server 2003/2003 R2/2008 ❖ PostScript 3 Printer Drivers and PPD files PostScript 3 printer driver - Ricoh C311N | User Guide - Page 298
2000 Server, and Windows Server 2003/2003 R2/2008. • DHCP relay-agent is not supported. If you use DHCP relay-agent on a network via ISDN, it will result in increased line charges. This is because your computer connects to the ISDN line whenever a packet is transferred from the printer. • If there - Ricoh C311N | User Guide - Page 299
have the ".ppd" extension in the folder "DRIVERS\PS\XP_VISTA\(Language)\DISK1\" on the CD-ROM. The third folder "(Language)" may be substituted by an appropriate language name. Copy the ".ppd" file to the PageMaker folder. • For PageMaker 6.0 default installation The directory is "C:\PM6\RSRC\PPD4 - Ricoh C311N | User Guide - Page 300
Presentation Server 3.0 • Citrix Presentation Server 4.0 ❖ Windows Server 2003/2003 R2 • MetaFrame XP 1.0 FR3 • MetaFrame Presentation Server 3.0 • Citrix Presentation Server 4.0 Supported Printer Drivers ❖ When Windows Terminal Service is operating • PCL printer driver • PostScript 3 10 116 - Ricoh C311N | User Guide - Page 301
Windows Terminal Service environment. These limitations are built in Windows Terminal Service or MetaFrame. ❖ MetaFrame's [Auto-creating client printers] Using [Auto-creating client printers], you can select a logical printer created by copying the client's local printer to its defaults each time - Ricoh C311N | User Guide - Page 302
76, 108 Job reset, 30, 31 Job status, 77, 108 L Language, 64 List/Test Print, 48, 71, 77, 108 Login, 69, 72 Login information, 72 Logout, 69 lpr, 91 M Mac OS X, 95, 98 Maintenance Menu, 50 Maintenance tab, 80, 111 Manuals for This Printer, i Memory capacity, 35 Menu, 43 Menu List, 77, 108 MetaFrame - Ricoh C311N | User Guide - Page 303
Paper size, 35, 46, 69, 70, 79, 109 Paper type, 46, 69, 70, 79, 109 Password, 72, 78, 109 PCL 5c printer driver, 3, 8, 113 PCL 6 printer driver, 3, 8, 113 PCL Configuration/Font Page, 77, 108 PCL Menu, 61 PCL printer drivers, 3, 8, 17, 81 PictBridge, 37, 38, 40, 41 PictBridge feature, 39 PostScript - Ricoh C311N | User Guide - Page 304
120 GB GB EN USA G163-8609 - Ricoh C311N | User Guide - Page 305
Copyright © 2008 - Ricoh C311N | User Guide - Page 306
Operating Instructions Software Guide GB GB EN USA G163-8609
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1
Model No.
Information
Introduction
This manual contains detailed instructions and notes on the operation and use
of this machine. For your safety and benefit, read this manual carefully before
using the machine. Keep this manual in a handy place for quick reference.
Important
Contents of this manual are subject to change without prior notice. In no event
will the company be liable for direct, indirect, special, incidental, or consequen-
tial damages as a result of handling or operating the machine.
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, pass-
ports, driver's licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no
responsibility for its completeness or accuracy. If you have any questions con-
cerning the legality of copying or printing certain items, consult with your legal
advisor.
Notes
Some illustrations in this manual might be slightly different from the machine.
Certain options might not be available in some countries. For details, please con-
tact your local dealer.
Depending on which country you are in, certain units may be optional. For de-
tails, please contact your local dealer.