Samsung NX58R4311SS/AA User Manual - Page 64

Troubleshooting PROBLEM Oven racks are difficult to slide. POSSIBLE CAUSE Warming drawer or storage drawer does not slide smoothly or drags. The drawer is not properly aligned with the fullextension roller guide rails or nylon drawer guides. The contents in the drawer are too heavy. SOLUTION Apply a small amount of vegetable oil to a paper towel and wipe edges of the oven racks with the paper towel. Racks become dull and hard to slide when they are left in the oven during a self-clean cycle. Remove and replace the drawer. (See page 54.) Reduce the weight and/or redistribute the contents in the drawer. Information codes CODE SYMBOL MEANING Shorted Key. Oven sensor opened problem. Oven sensor shorted problem. Oven overheating. Door locking error. SOLUTION Press the OVEN OFF pad and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. See the instructions below this chart. For any codes not listed above, or if the suggested solution does not fix the problem, call 1-800-SAMSUNG (726-7864). Troubleshooting 64 English NX58R4311SS_AA_DG68-01151A-00_EN.indd 64 1/25/2019 11:18:53 AM