Samsung Q7DT User Manual - Page 115

Troubleshooting If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem. Testing the picture Settings Support Device Care Self Diagnosis Picture Test Try Now Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. Picture Test displays a high definition picture you can examine for flaws or faults. The problem Try this! Flickering and Dimming If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer. • Settings General Eco Solution Ambient Light Detection • Settings General Eco Solution Power Saving Mode • Settings General Eco Solution Motion Lighting • Settings Picture Expert Settings Contrast Enhancer Run Picture Test. When the tested image quality is normal, check the signal of the connected device. • Settings Support Device Care Self Diagnosis Picture Test Component Connections and Screen Color If the color on your TV screen is not correct or the black and white colors are off, run Picture Test. • Settings Support Device Care Self Diagnosis Picture Test If the test results indicate that the problem is not caused by the TV, do the following: When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks are plugged into their proper connectors. For more information about how to connect an external device, run Connection Guide. • Source Connection Guide - 115 -