Samsung Q7DT User Manual - Page 123
External Device Connectivity Issues
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External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The problem The "Mode Not Supported" message appears. The video is OK but there is no audio. Try this! Adjust the output resolution of the external device to a resolution supported by the TV. If you are using an HDMI connection, check the audio output setting on your PC. If you are using a DVI to HDMI cable, a separate audio cable is required. To listen to the computer sound, connect external speakers to the audio output connection of the computer. I want to connect to a PC and mobile device via screen mirroring. To wirelessly connect the TV to your PC, read the instructions at PC Screen Sharing (Wireless) in Connection Guide, and then try to connect. • Source Connection Guide PC Screen Sharing (Wireless) Confirm that the TV and your PC are connected to the same network. To wirelessly connect the TV to your mobile device, read the instructions at Smartphone Screen Sharing (Smart View) in Connection Guide, and then try to connect. • Source Connection Guide Smartphone Screen Sharing (Smart View) If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences, change the frequency of the wireless access band, and then try to connect. No screen appears when connecting the TV to an external device. For more information about how to connect an external device, run Connection Guide. • Source Connection Guide Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources. • Source Sources Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes). • Source Connection Guide Video Device HDMI Troubleshooting When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device. - 123 -