Sony PCV-RX891 Online Help Center (VAIO User Guide) - Page 95

Why doesn't my modem work properly?, Start, Control Panel, Printers and Other Hardware - review

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Why doesn't my modem work properly? Your modem may be experiencing equipment or software conflicts. If your modem is not functioning properly, check the following:  Check that the telephone line is plugged into the modem line jack.  Check that the telephone line is working properly. You can verify the line by plugging in an external device such as a standard telephone or fax machine and listening for a dial tone.  Check that the access telephone number (POP) is correct.  All software applications that are preinstalled by Sony are compatible with your computer's modem. If you have installed other software, contact the software publisher for information on how to configure the software in order to recognize the modem.  If it appears that your modem is not functioning properly, check the device status. 1. Click Start in the Windows taskbar, then click Control Panel. 2. Click Printers and Other Hardware and then select Phone and Modem Options. 3. From the Modems tab, click to select your modem. 4. Click Properties. The Modem Properties window appears. 5. Review the information in the Device status section. If your modem is not working properly, click the Troubleshoot button. The VAIO Help and Support Center window appears. 6. Follow the on-screen instructions to resolve the problem. You may need to reinstall the modem drivers. See Reinstalling device drivers using Application Recovery CD(s) in the online User Guide for more information. Page 95

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Why doesn't my modem work properly?
Your modem may be experiencing equipment or software conflicts. If your modem is not functioning properly, check the
following:
Check that the telephone line is plugged into the modem line jack.
Check that the telephone line is working properly. You can verify the line by plugging in an external device such as a
standard telephone or fax machine and listening for a dial tone.
Check that the access telephone number (POP) is correct.
All software applications that are preinstalled by Sony are compatible with your computer's modem. If you have
installed other software, contact the software publisher for information on how to configure the software in order to
recognize the modem.
If it appears that your modem is not functioning properly, check the device status.
1.
Click
Start
in the Windows taskbar, then click
Control Panel
.
2.
Click
Printers and Other Hardware
and then select
Phone and Modem Options
.
3.
From the
Modems
tab, click to select your modem.
4.
Click
Properties
. The Modem Properties window appears.
5.
Review the information in the Device status section. If your modem is not working properly, click the
Troubleshoot
button. The VAIO Help and Support Center window appears.
6.
Follow the on-screen instructions to resolve the problem.
You may need to reinstall the modem drivers. See
Reinstalling device drivers using Application Recovery CD(s)
in the
online User Guide for more information.
Page 95