Thermador CET366YB Instructions for Use - Page 20

en-us Disposal Issue Cause and troubleshooting and cooking zones do not heat up Demo mode is activated. 1. Disconnect the appliance from the power supply for 30 seconds by switching off the circuit breaker or fuse in the electrical panel. 2. Touch any touch field within the next 3 minutes. A message with "D" or "E" appears Operational fault on the display. 1. Switch the appliance off and on again. a If the fault was a one-off occurrence, the message disappears. 2. If the message appears again, call Customer Service. Please specify the exact error message when calling. → "Customer Service", Page 20 7.1 Normal behavior of your appliance The following behavior is normal and does not constitute a malfunction or issue. Behavior The reddish glow of the heat source appears uneven. The cooktop makes a quiet humming sound during the heating phase. The glass ceramic has uneven areas on the surface. There is an uneven gap between the cooktop unit and the countertop. Cause The cooktop regulates the cooking zone temperature by turning the heat source on and off. This means that the reddish glow of the heat source beneath the cooking zone may not always be visible. If you select a low power level, the heat source is frequently off; at higher settings it is seldom off. The source turns on and off even at the highest settings. You may hear a quiet hum when the heating elements are in the heating phase. The heating elements may glow with different levels of brightness. Depending on the angle from which you are looking at the heating element, this glow may be visible over the marked edge of the heating element. These are technical characteristics. They have no effect on quality and function. This is due to the nature of the material itself. Because of the mirror-like finish on the cooking surface, even extremely small bubbles less than 1 mm in diameter may be visible. These bubbles will not have any adverse effect on the operation of the cooktop nor on the durability of the glass ceramic cooking surface. This depends on the countertop that is present in the kitchen. For this reason, a flexible seal is provided around the entire cooktop unit. Disposal 8 Disposal Disposal Find out here how to dispose of old appliances correctly. 8.1 Disposal of your old appliance Environmentally compatible disposal allows valuable raw materials to be recycled. ▶ Dispose of the appliance in an environmentally respon- sible manner. Information about current disposal methods can be obtained from your specialist dealer or local authority. Customer Service 9 Customer Service Customer Service If you have any questions on use, are unable to eliminate an issue in the appliance yourself, or the appliance needs to be repaired, please contact our Customer Service. With any warranty repair, we will make sure your appliance is repaired by an authorized service provider using genuine replacement parts. We use only genuine replacement parts for all repairs. Detailed information on the warranty period and terms of warranty can be found in the Statement of Limited Product Warranty, from your retailer, or on our website. If you contact the Customer Service, you will need the model number (E-Nr.) and the production number (FD) of your appliance. USA: 1-800-735-4328 www.thermador.com/support www.store.thermador.com/us CA: 1-800-735-4328 www.thermador.ca 9.1 Model number (E-Nr.) and production number (FD) You can find the model number (E-Nr.) and the production number (FD) on the appliance's rating plate. Making a note of your appliance's details and the Customer Service telephone number will enable you to find them again quickly. 20