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Xerox 6505/N User Guide - Page 182

Troubleshooting Overview, Error and Status Messages, PrintingScout Alerts, Online Support Assistant

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Troubleshooting Troubleshooting Overview This section includes: • Error and Status Messages on page 182 • PrintingScout Alerts on page 182 • Online Support Assistant on page 182 • Information Pages on page 182 • More Information on page 183 Your printer comes with a number of utilities and resources to help you troubleshoot printing problems. Error and Status Messages The printer control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem. For details, see Control Panel Messages on page 184. PrintingScout Alerts The PrintingScout utility automatically checks the printer status when you send a print job. If the printer is unable to print, PrintingScout displays an alert on your computer screen to let you know that the printer needs attention. Install PrintingScout from the Software and Documentation disc that came in the documentation packet with your printer. For details, see Installing PrintingScout on page 44. Note: PrintingScout is a Windows-only application. Online Support Assistant The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print-quality problems, paper jams, software installation, and more. To access the Online Support Assistant, go to www.xerox.com/office/WC6505support. Information Pages Two information pages in the printer, the Demo Page and the Error History report, can help with troubleshooting certain problems. The Demo Page prints an image using all printer colors to show the current ability of the printer to print. The Error History report prints information on up to the last 42 printer errors that occurred. To print information pages: 1. On the control panel, press the System button. 2. At Information Pages, press the Forward Arrow button. 182 WorkCentre 6505 Color Laser Multifunction Printer User Guide

Section	Page
Contents	3
Safety	9
Electrical Safety	10
General Guidelines	10
Laser Safety	10
Power Cord	10
Operational Safety	12
Operational Guidelines	12
Ozone Release	12
Printer Location	12
Printer Supplies	13
Maintenance Safety	14
Printer Symbols	15
Features	17
Parts of the Printer	18
Front View	18
Rear View	19
Internal View	19
Control Panel	20
Configurations and Options	21
Configurations	21
Standard Features	21
Additional Capabilities	21
Optional Features	22
Energy Saver Mode	23
Setting the Power Saver Time	23
Exiting Energy Saver Mode	23
Starting Energy Saver Mode	23
Information Pages	24
Menu Map	24
Configuration Page	24
Startup Page	24
CentreWare Internet Services	25
Accessing CentreWare Internet Services	25
More Information	26
Installation and Setup	27
Installation and Setup Overview	28
Selecting a Location for the Printer	29
Connecting the Printer	30
Choosing a Connection Method	30
Connecting to a Network	30
Connecting Using a USB Cable	31
Connecting to a Telephone Line	31
Configuring Network Settings	32
About TCP/IP and IP Addresses	32
Assigning the IP Address of the Printer	32
Finding the IP Address of Your Printer	35
Enabling the Printer for Faxing	35
Enabling the Printer for Scanning	36
Setting the Date and Time	37
Installing the Software	38
Operating System Requirements	38
Available Print Drivers	38
Installing the Print Drivers for a Windows Network Printer	39
Installing the Scan Drivers for a Windows Network Printer	39
Installing Print and Scan Drivers for Windows USB	40
Installing the Drivers and Utilities for Macintosh OS X Version 10.5 and Later	41
Installing Other Drivers	43
Installing Utilities for Windows	44
Installing the Address Book Editor	44
Installing PrintingScout	44
Enabling Optional Features	46
Enabling Optional Features for the Windows PostScript Driver	46
Enabling Optional Features for the Windows PCL Driver	47
Enabling Optional Features for Macintosh OS X 10.5 and Later	48
Enabling Optional Features for Linux	48
Setting up Scanning	49
Scanning Setup Overview	49
Setting Up Scanning to a Shared Folder on Your Computer	49
Setting Up Scanning to an FTP Server	51
Setting Up Scanning to an Email Address	52
Setting Up Scanning with USB	53
Printing	55
Supported Paper and Media	56
Paper Usage Guidelines	56
Paper That Can Damage Your Printer	57
Paper Storage Guidelines	57
Supported Paper	58
Loading Paper	61
Loading Paper in Tray 1	61
Loading Paper in the Manual Feed Slot	63
Loading Paper in the 250-Sheet Feeder (Tray 2)	65
Setting Paper Types and Sizes	68
Setting the Paper Type	68
Setting the Paper Size	68
Selecting Printing Options	70
Selecting Printing Defaults in Windows	70
Selecting Printing Defaults in Windows for a Shared Network Printer	71
Selecting Printing Options for an Individual Job in Windows	71
Selecting Printing Options for an Individual Job in Macintosh	75
Printing on Specialty Media	77
Printing Envelopes	77
Printing Labels	80
Printing on Glossy Cardstock	82
Printing on Cardstock	85
Printing Custom Sizes	87
Defining Custom Paper Sizes	87
Printing on Custom Size Paper	89
Printing on Both Sides of the Paper	91
Automatic 2-Sided Printing Guidelines	91
Binding Edge Options	91
Automatic 2-Sided Printing	92
Manual 2-Sided Printing	92
Printing Using Secure Print	95
Storing a Print Job in Memory	95
Printing a Secure Print Job	96
Printing Using Proof Print	97
Setting Up a Proof Print Job	97
Printing a Proof Print Job	98
Copying	99
Basic Copying	100
Automatic Document Feeder Guidelines	100
Adjusting Copying Options	102
Basic Settings	102
Image Adjustments	104
Image Layout Adjustments	105
Output Adjustments	106
Changing the Default Settings	107
Selecting the Default Copy Settings	107
Limiting Access to Copy Operations	109
Scanning	111
Loading Documents for Scanning	112
Scanning to a Folder on a Computer with a USB Connection	113
Scanning to a USB Flash Drive	114
Scanning to a Shared Folder on a Network Computer	115
Setting Up Scanning to a Computer	115
Scanning to a Computer	115
Scanning to an Email Address	116
Scanning to an FTP Server	117
Scanning Images into an Application	118
Scanning an Image into a Windows Application (TWAIN)	118
Using the WIA Image Manager in a Windows Application	118
Scanning an Image into a Macintosh OS X Application	119
Adjusting Scanning Options	120
Adjusting Scan Settings	120
Changing the Default Scan Settings	123
Limiting Access to Scan Operations	125
Faxing	127
Loading Documents for Faxing	128
Basic Faxing	129
Sending a Fax from the Printer	129
Sending a Fax from Your Computer	130
Using the Fax Address Book	132
Faxing to an Individual	132
Faxing to a Group	133
Selecting Fax Options for Single Jobs	137
Setting the Fax Resolution	137
Making the Image Lighter or Darker	137
Turning On Hook On or Off	137
Sending a Delayed Fax	138
Including a Fax Cover Page	138
Setting Up Polling	138
Changing the Default Fax Job Settings	139
Fax Configuration	139
Managing Fax Functions	140
Printing Monitor Reports	140
Enabling or Disabling Secure Faxes	141
Limiting Access to Fax Operations	141
Limiting Who Can Send Faxes to the Printer	142
Limiting Access to Fax Operations	142
Printing Fax Reports	143
Inserting Pauses in Fax Numbers	143
Control Panel Menus	145
Navigating the Control Panel Menus	146
System Menus	147
System Menus	147
Information Pages	148
Billing Meters	148
Admin Menu	149
Default Settings	161
Tray Settings	163
Maintenance	165
Cleaning the Printer	166
General Precautions	166
Cleaning the Document Glass	167
Cleaning the Exterior	167
Cleaning the Interior	168
Ordering Supplies	169
Consumables	169
Routine Maintenance Items	169
When to Order Supplies	169
Recycling Supplies	170
Managing the Printer	171
Managing the Printer with CentreWare Internet Services	171
Checking Printer Status with PrintingScout	172
Checking Printer Status using Email	173
Checking Page Counts	176
Viewing the Billing Meter	176
Printing the Print Volume Report	176
Moving the Printer	178
Troubleshooting	181
Troubleshooting Overview	182
Error and Status Messages	182
PrintingScout Alerts	182
Online Support Assistant	182
Information Pages	182
More Information	183
Control Panel Messages	184
Supply Status Messages	184
Error Messages	185
Problems with the Printer	188
Print-Quality Problems	191
Cleaning the Imaging Unit and Laser Lens	196
Color Registration	199
Setting Automatic Color Registration	199
Performing a One-time Automatic Color Registration Adjustment	199
Performing a Manual Color Registration Adjustment	199
Color Balance	203
Paper Jams	204
Preventing Paper Jams	204
Clearing Paper Jams	205
Printer Specifications	211
Physical Specifications	212
Weights and Dimensions	212
Environmental Specifications	213
Temperature	213
Relative Humidity	213
Elevation	213
Electrical Specifications	214
Power Source	214
Power Consumption	214
Performance Specifications	215
Regulatory Information	217
Electromagnetic Interference	218
United States FCC Regulations	218
Canada Regulations	218
European Union	219
Other Regulations	220
Turkey (RoHS Regulation)	220
Copy Regulations	221
United States	221
Canada	222
Other Countries	223
Fax Regulations	224
United States	224
Canada	225
European Union	226
South African Statement	226
Material Safety Data Sheets	227
Recycling and Disposal	229
All Countries	229
North America	229
Other Countries	229