Xerox 8200B Network Users Guide - Page 24

Windows NT 4.x troubleshooting (TCP/IP), Software and Documentation CD-ROM, Troubleshooting

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Windows NT 4.x Network 20. Send a print job to the printer. 21. Check the print job for print-quality. If print-quality problems exist or if your job did not print, see the Phaser 8200 Color Printer User Guide on the Software and Documentation CD-ROM to correct the problem or access PhaserSMART from the Troubleshooting tab of your printer driver. Windows NT 4.x troubleshooting (TCP/IP) This troubleshooting section assumes you have completed the following tasks: I You have loaded a Phaser printer PCL or PostScript print driver. I You have printed and retained a current copy of the Configuration Pages. For information on printing Configuration Pages, see the Front Panel chapter of the Phaser 8200 Color Printer User Guide on the Software and Documentation CD-ROM. 1. Verify these items in the TCP/IP area of the Configuration Pages: I IP Address Source is set to DHCP, Front Panel, BOOTP, or Auto IP (depending on your network configuration). I Current IP Address is set correctly. (Note this address if it is assigned by Auto IP, DHCP, or BOOTP.) I Subnet Mask is set correctly (if used). I Default Gateway is set correctly (if used). The LPR setting must be enabled. Check the LPR and AppSocket settings and verify they are set as desired. 2. Verify the Language in the LPR area of the Configuration Pages: I Interpreters: Auto, PCL or PostScript (depending on your driver). 3. Verify that the client is logged into the network and printing to the correct print queue. Also verify that the user has access to the Phaser printer queue. 4. From the server desktop, use the right-mouse button to click on Network Neighborhood. With the left-mouse button, select Properties from the cascade menu. 5. The Network dialog should appear. Select the Protocols tab. 6. Check the list of installed network protocols for TCP/IP Protocol. 7. As required, click Add and install any components not listed and restart the system. 8. Once rebooted, click on Start, select Settings, select Control Panel, and double-click on Services. Find TCP/IP PrintServer. Verify that the Status column reads "Started" and the Startup column reads "automatic". 9. Select the Start button and Settings, then select the Printers folder. The Printers window should appear. 10. Right-mouse-click on the printer icon and select Properties. 11. Verify that you have loaded and selected the correct driver for your printer. 12. Select the Ports tab. Phaser® 8200 Color Printer 19

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Windows NT 4.x Network
Phaserfi 8200 Color Printer
19
20.
Send a print job to the printer.
21.
Check the print job for print-quality. If print-quality problems exist or if your job did not print, see
the
Phaser 8200 Color Printer User Guide
on the
Software and Documentation CD-ROM
to
correct the problem or access PhaserSMART from the
Troubleshooting
tab of your printer driver.
Windows NT 4.x troubleshooting (TCP/IP)
This troubleshooting section assumes you have completed the following tasks:
■
You have loaded a Phaser printer PCL or PostScript print driver.
■
You have printed and retained a current copy of the Configuration Pages. For information on
printing
Configuration Pages, see
the Front Panel
chapter of the
Phaser 8200 Color Printer User
Guide
on the
Software and Documentation CD-ROM
.
1.
Verify these items in the TCP/IP area of the Configuration Pages:
■
IP Address Source is set to DHCP, Front Panel, BOOTP, or Auto IP (depending on your
network configuration).
■
Current IP Address is set correctly. (Note this address if it is assigned by Auto IP, DHCP, or
BOOTP.)
■
Subnet Mask is set correctly (if used).
■
Default Gateway is set correctly (if used).
The LPR setting must be enabled. Check the LPR and AppSocket settings and verify they are set
as desired.
2.
Verify the Language in the LPR area of the Configuration Pages:
■
Interpreters: Auto, PCL or PostScript (depending on your driver).
3.
Verify that the client is logged into the network and printing to the correct print queue. Also verify
that the user has access to the Phaser printer queue.
4.
From the server desktop, use the right-mouse button to click on
Network Neighborhood
. With
the left-mouse button, select
Properties
from the cascade menu.
5.
The Network dialog should appear. Select the
Protocols
tab.
6.
Check the list of installed network protocols for TCP/IP Protocol.
7.
As required, click
Add
and install any components not listed and restart the system.
8.
Once rebooted, click on
Start
, select
Settings
, select
Control Panel
, and double-click on
Services
. Find TCP/IP PrintServer. Verify that the Status column reads ²Started³ and the Startup
column reads ²automatic³.
9.
Select the
Start
button and
Settings
, then select the
Printers
folder. The Printers window should
appear.
10.
Right-mouse-click on the printer icon and select
Properties
.
11.
Verify that you have loaded and selected the correct driver for your printer.
12.
Select the
Ports
tab.