Xerox M20I System Administration Guide - Page 209

Problem Solving Scan to Email Problem Corrective Action Email does not arrive at destination address. No Email Error report printed by the device. • Check the SMTP address entry to ensure job is being sent to the correct recipient and that the address is spelt correctly. Device prints an Email Error report after an attempt is made to send an Email job. • Check that the Email server settings configured on the device are correct. • Check that the mail server is configured to accept SMTP mail. NOTE: Not all mail servers are configured to accept SMTP Email. The WorkCentre M20i requires a mail server that is configured for SMTP. Cannot change Email "From" address entry. • If the user accesses the device using a password with the Guest Access feature then the From address cannot be changed. "Reply To" Email address receives a mailnote from the SMTP server stating that the mail message was undeliverable due to the attachment or file being too large. • Resend the job using a lower scan resolution. • Split the originals into smaller jobs. Cannot find required entry in the Internal Address Book. • Try typing the first letter of the entry and then manually scroll the list for the required name. • Check that the address book entries are in the correct order. NOTE: The order of the Address Book is defined by the order of the entries contained in the downloaded .CSV file. If the .CSV files contain the wrong order of entries then that incorrect order will be displayed to the user. Xerox WorkCentre M20i System Administration Guide Page 12-3