Xerox X64005D-WU User Guide - Page 17

If the Scanner Is Not Properly Connected, See Checking the Hardware and Setting the Lamp Power

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Installation If the Scanner Is Not Properly Connected If the scanner icon does not appear on the Windows taskbar, or if a scanner status light is red, the scanner is not properly connected. Check for one of these possible problems: • Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are plugged in securely. • Is the scanner's power light on? If the light does not come on, plug the power adapter into another electrical outlet. • Is the scanner's locking tab in the locked position? Slide the locking tab to the unlocked position. If you tried to scan with the scanner locked, you must restart your computer after unlocking the scanner. • Did you restart the computer after installing the software? If you didn't restart the computer, it may not have loaded all of the software files. Try restarting your computer. Please see the Readme file in the PaperPort directory on your computer's hard drive. The Readme file contains additional information that may help you diagnose problems connecting the scanner. NOTE: The scanning lamp under the scanner's glass needs to warm up before you can scan. A status message lets you know when the lamp is ready. The lamp then remains ready so you don't have to wait each time you want to scan. To conserve electricity and prolong the life of the scanner you can set the length of time for the lamp to remain lit before powering down. See "Checking the Hardware and Setting the Lamp Power Saving" on page 72. If you try the troubleshooting procedures described above and in the Readme file, and the scanner still has problems, you may have a malfunctioning scanner. See "Troubleshooting" on page 83 for more information. Also refer to the technical support card that you received with your scanner and visit our web site at www.xeroxscanners.com for additional technical information. 12 Xerox 6400 Scanner User's Guide

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Installation
12
Xerox 6400 Scanner User’s Guide
If the Scanner Is Not Properly Connected
If the scanner icon does not appear on the Windows taskbar, or if a
scanner status light is red, the scanner is not properly connected.
Check for one of these possible problems:
•
Is a cable loose or not plugged in securely?
Inspect all
cable connections. Make sure all the cables are plugged in
securely.
•
Is the scanner’s power light on?
If the light does not come
on, plug the power adapter into another electrical outlet.
•
Is the scanner’s locking tab in the locked position?
Slide
the locking tab to the unlocked position. If you tried to scan with
the scanner locked, you must restart your computer after
unlocking the scanner.
•
Did you restart the computer after installing the software?
If you didn’t restart the computer, it may not have loaded all of
the software files. Try restarting your computer.
Please see the Readme file in the PaperPort directory on your
computer’s hard drive. The Readme file contains additional
information that may help you diagnose problems connecting the
scanner.
If you try the troubleshooting procedures described above and in
the Readme file, and the scanner still has problems, you may have
a malfunctioning scanner. See “Troubleshooting” on page 83 for
more information. Also refer to the technical support card that you
received with your scanner and visit our web site at
www.xeroxscanners.com for additional technical information.
NOTE:
The scanning lamp under the scanner’s glass needs to
warm up before you can scan. A status message lets you know
when the lamp is ready. The lamp then remains ready so you
don’t have to wait each time you want to scan. To conserve
electricity and prolong the life of the scanner you can set the
length of time for the lamp to remain lit before powering down.
See “Checking the Hardware and Setting the Lamp Power
Saving” on page 72.