Xerox XDM5105D-WU User Guide - Page 120

Troubleshooting, Problem: The scanner won't scan. What's wrong?

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Troubleshooting Maintenance In addition to the troubleshooting information contained in this section, please see the Readme file on your installation CD. The Readme file contains additional information that may help you diagnose problems with the scanner. If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, you may have a malfunctioning scanner. Refer to the technical support card you received with your scanner for contact information. Also visit our web site at www.xeroxscanners.com for additional technical information. Problem: The scanner won't scan. What's wrong? Check for one of these possible problems: • Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are plugged in securely. • Are the scanner's status lights on? Turn on the scanner's power. If the status lights doesn't come on, plug the power supply into another electrical outlet. • Is the scanner's locking tab in the locked position? Slide the locking tab to the unlocked position. If you tried to scan with the scanner locked, you must restart your computer after unlocking the scanner. • Did you restart the computer after installing the software? If you didn't restart the computer, it may not have loaded all of the software files. Try restarting your computer. • Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices with your computer, you may have selected another source for images. Start the PaperPort software and click the Scan icon on the PaperPort command bar and make sure DocuMate 510 is selected as your scanner. Problem: During installation I got the error message: PaperPort Installation is not complete. What do I do? The installation procedure was not successful. You need to reinstall the PaperPort software. DocuMate 510 Scanner User's Guide 115

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DocuMate 510 Scanner User’s Guide
115
Maintenance
Troubleshooting
In addition to the troubleshooting information contained in this
section, please see the Readme file on your installation CD. The
Readme file contains additional information that may help you
diagnose problems with the scanner.
If you try the troubleshooting procedures described in this section
and in the Readme file, and the scanner still has problems, you
may have a malfunctioning scanner. Refer to the technical support
card you received with your scanner for contact information. Also
visit our web site at www.xeroxscanners.com for additional
technical information.
Problem: The scanner won’t scan. What’s wrong?
Check for one of these possible problems:
•
Is a cable loose or not plugged in securely?
Inspect all
cable connections. Make sure all the cables are plugged in
securely.
•
Are the scanner’s status lights on?
Turn on the scanner’s
power. If the status lights doesn’t come on, plug the power
supply into another electrical outlet.
•
Is the scanner’s locking tab in the locked position?
Slide
the locking tab to the unlocked position. If you tried to scan with
the scanner locked, you must restart your computer after
unlocking the scanner.
•
Did you restart the computer after installing the software?
If you didn’t restart the computer, it may not have loaded all of
the software files. Try restarting your computer.
•
Did you select another TWAIN source for acquiring
images?
If you use multiple TWAIN devices with your
computer, you may have selected another source for images.
Start the PaperPort software and click the Scan icon on the
PaperPort command bar and make sure
DocuMate 510
is
selected as your scanner.
Problem: During installation I got the error message:
PaperPort Installation is not complete. What do I do?
The installation procedure was not successful. You need to reinstall
the PaperPort software.