Xerox XK35C User Guide - Page 75

Printer Problems Symptom The printer does not print. The paper does not feed into the printer. Cause and Solution n The USB or parallel cable is not connected properly. n The USB or parallel cable is defective. Swap the cable with one known to work. If necessary, replace the cable. n If using a parallel cable, ensure that it is compliant with the IEEE 1284 standard. n The printer port is configured incorrectly. Check Printer Setting in Windows to make certain that the print job is being sent to the correct port (for example, LPT1). n A paper jam has occurred. See Section 6 Troubleshooting/Clearing Jams. n The printer may be configured incorrectly within the PC application. Check the application to verify that all print settings are correct. n The printer driver may be incorrectly installed. Remove the existing printer driver, and re-install the printer driver. See Section 1 Getting Started/Uninstalling Software. Try printing a test page. n Paper has not been loaded properly. Remove and re-insert the paper correctly. See Section 1 Getting Started/Loading Paper. n There is too much paper in the Automatic Paper Feeder. Remove some paper. Ä Troubleshooting 61