Xerox XK35C User Guide - Page 81

Getting, Started/Paper Guidelines, Getting Started/Setup, Started/Setup, Maintenance/Replacing

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Print Quality Problems (continued) Symptom Color print quality is poor. Printer power is on, but nothing prints. Printer seems to be printing, but no characters are printing. Cause and Solution n Ensure that you are using the correct type of paper. See Section 1 Getting Started/Paper Guidelines. n Ensure that the Media/Paper Type setting in the print driver is correct for the type of paper loaded. n Change the Print Quality setting in the print driver to High or Normal n The printer is improperly connected to the computer. Make sure the printer cable is firmly connected to the printer and the computer. n Make sure the printer cable is correct. See Section 1 Getting Started/Setup. n Bad printer cable or computer port. Try another cable. See Section 1 Getting Started/Setup. n Make sure your application has the WorkCentre selected as the default printer. n Check the print cartridge. Tape may be covering the ink nozzles of the print cartridge. n The print cartridge may be out of ink. Replace with a new one. See Section 5 Maintenance/Replacing the Ink Cartridge. The PC Control Program Status Monitor shows the amount of ink left in the cartridge. n Clean the cartridge carrier contacts. See Section 5 Maintenance/Cleaning Carrier Contacts. Ä Troubleshooting 67

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Troubleshooting
67
Print Quality Problems
(continued)
Symptom
Cause and Solution
Color print quality is
poor.
n
Ensure that you are using the correct
type of paper. See Section 1
Getting
Started/Paper Guidelines
.
n
Ensure that the Media/Paper Type
setting in the print driver is correct for the
type of paper loaded.
n
Change the Print Quality setting in the
print driver to High or Normal
Printer power is on, but
nothing prints.
n
The printer is improperly connected to
the computer. Make sure the printer
cable is firmly connected to the printer
and the computer.
n
Make sure the printer cable is correct.
See Section 1
Getting Started/Setup
.
n
Bad printer cable or computer port. Try
another cable. See Section 1
Getting
Started/Setup
.
n
Make sure your application has the
WorkCentre selected as the default
printer.
Printer seems to be
printing, but no
characters are printing.
n
Check the print cartridge.
Tape may be
covering the ink nozzles of the print
cartridge.
n
The print cartridge may be out of ink.
Replace with a new one.
See Section 5
Maintenance/Replacing the Ink Cartridge
.
The PC Control Program Status Monitor
shows the amount of ink left in the
cartridge.
n
Clean the cartridge carrier contacts. See
Section 5
Maintenance/Cleaning Carrier
Contacts
.
˜