ZyXEL Cloud Managed Access Point User Guide - Page 35

Troubleshooting, 6.1 Overview, 6.2 Power, Hardware Connections, and LED

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CHAPTER 6 Troubleshooting 6.1 Overview This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories. • Power, Hardware Connections, and LED • NAP Access and Login • Internet Access • WiFi Connections • Resetting the NAP 6.2 Power, Hardware Connections, and LED The NAP does not turn on. The LED is not on. 1 Make sure you are using the power adaptor included with the NAP or a PoE power injector/switch. 2 Make sure the power adaptor or PoE power injector/switch is connected to the NAP and plugged in to an appropriate power source. Make sure the power source is turned on. 3 Disconnect and re-connect the power adaptor or PoE power injector/switch. 4 Inspect your cables for damage. Contact the vendor to replace any damaged cables. 5 If none of these steps work, you may have faulty hardware and should contact your NAP vendor. The LED does not behave as expected. 1 Make sure you understand the normal behavior of the LED. See Section 1.6 on page 14. 2 Check the hardware connections. See the Quick Start Guide. 3 Inspect your cables for damage. Contact the vendor to replace any damaged cables. 4 Disconnect and re-connect the power adaptor or PoE power injector to the NAP. NAP Series User's Guide 35

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NAP Series User’s Guide
35
C
HAPTER
6
Troubleshooting
6.1
Overview
This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.
•
Power, Hardware Connections, and LED
•
NAP Access and Login
•
Internet Access
•
WiFi Connections
•
Resetting the NAP
6.2
Power, Hardware Connections, and LED
The NAP does not turn on. The LED is not on.
1
Make sure you are using the power adaptor included with the NAP or a PoE power injector/switch.
2
Make sure the power adaptor or PoE power injector/switch is connected to the NAP and plugged in to
an appropriate power source. Make sure the power source is turned on.
3
Disconnect and re-connect the power adaptor or PoE power injector/switch.
4
Inspect your cables for damage. Contact the vendor to replace any damaged cables.
5
If none of these steps work, you may have faulty hardware and should contact your NAP vendor.
The LED does not behave as expected.
1
Make sure you understand the normal behavior of the LED. See
Section 1.6 on page 14
.
2
Check the hardware connections. See the Quick Start Guide.
3
Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4
Disconnect and re-connect the power adaptor or PoE power injector to the NAP.