ZyXEL G-270S User Guide - Page 53

Troubleshooting

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ZyXEL G-270S User's Guide CHAPTER 5 Troubleshooting This chapter covers potential problems and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem. 5.1 Problems Starting the ZyXEL Utility Program Table 16 Troubleshooting Starting ZyXEL Utility Program PROBLEM CORRECTIVE ACTION Cannot start the ZyXEL Wireless LAN Utility The ZyXEL Utility icon does not display. Make sure the ZyXEL G-270S is properly inserted and the LED is on. Use the Device Manager to check for possible hardware conflicts. Click Start, Settings, Control Panel, System, Hardware and Device Manager. Verify the status of the ZyXEL G-270S under Network Adapter. (Steps may vary depending on the version of Windows). Install the ZyXEL G-270S in another computer. If the error persists, you may have a hardware problem. In this case, you should contact your local vendor. If you install the Funk Odyssey Client software on the computer, uninstall (remove) both the Funk Odyssey Client software and ZyXEL utility, and then install the ZyXEL utility again after restarting the computer. 5.2 Problem with the Link Status Table 17 Troubleshooting Link Quality PROBLEM CORRECTIVE ACTION The link quality and/or signal strength is poor all the time. Search and connect to another AP with a better link quality using the Site Survey screen. Move your computer closer to the AP or the peer computer(s) within the transmission range. There may be too much radio interference (for example microwave or another AP using the same channel) around your wireless network. Relocate or reduce the radio interference. Chapter 5 Troubleshooting 53

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ZyXEL G-270S User’s Guide
Chapter 5 Troubleshooting
53
C
HAPTER
5
Troubleshooting
This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.
5.1
Problems Starting the ZyXEL Utility Program
5.2
Problem with the Link Status
Table 16
Troubleshooting Starting ZyXEL Utility Program
PROBLEM
CORRECTIVE ACTION
Cannot start the
ZyXEL Wireless
LAN Utility
Make sure the ZyXEL G-270S is properly inserted and the LED is on.
Use the
Device Manager
to check for possible hardware conflicts. Click
Start
,
Settings
,
Control Panel
,
System
,
Hardware
and
Device Manager
. Verify the
status of the ZyXEL G-270S under
Network Adapter
. (Steps may vary depending
on the version of Windows).
Install the ZyXEL G-270S in another computer.
If the error persists, you may have a hardware problem. In this case, you should
contact your local vendor.
The ZyXEL Utility
icon does not
display.
If you install the Funk Odyssey Client software on the computer, uninstall (remove)
both the Funk Odyssey Client software and ZyXEL utility, and then install the
ZyXEL utility again after restarting the computer.
Table 17
Troubleshooting Link Quality
PROBLEM
CORRECTIVE ACTION
The link quality
and/or signal
strength is poor all
the time.
Search and connect to another AP with a better link quality using the
Site Survey
screen.
Move your computer closer to the AP or the peer computer(s) within the
transmission range.
There may be too much radio interference (for example microwave or another AP
using the same channel) around your wireless network. Relocate or reduce the
radio interference.