ZyXEL P-304 User Guide - Page 61

Troubleshooting, Problems Starting Up the Prestige, Problems with the Password

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Prestige 304 Broadband Sharing Gateway with 4-Port Switch Chapter 8 Troubleshooting This chapter covers potential problems and possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem. See the Supporting CD for further information. 8.1 Problems Starting Up the Prestige Table 8-1 Troubleshooting the Start-Up of your Prestige PROBLEM None of the LEDs are on when I turn on the Prestige. CORRECTIVE ACTION Check the connection between the AC adapter and the Prestige. Make sure the adapter is plugged into an appropriate power source. If the error persists, you may have a hardware problem. In this case, you should contact your vendor. 8.2 Problems with the Password Table 8-2 Troubleshooting the Password PROBLEM I forgot my password CORRECTIVE ACTION The default password is "1234". Enter it in the Login screen. If you have changed your password and cannot remember it, reset the Prestige using the procedure in section 2.5.1. If the error persists, you may have a hardware problem. In this case, you should contact your vendor. Troubleshooting 8-1

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Prestige 304 Broadband Sharing Gateway with 4-Port Switch
Troubleshooting
8-1
Chapter 8
Troubleshooting
This chapter covers potential problems and possible remedies. After each problem description,
some instructions are provided to help you to diagnose and to solve the problem.
See the Supporting CD for further information.
8.1
Problems Starting Up the Prestige
Table 8-1 Troubleshooting the Start-Up of your Prestige
PROBLEM
CORRECTIVE ACTION
None of the LEDs are on when
I turn on the Prestige.
Check the connection between the AC adapter and the Prestige. Make sure
the adapter is plugged into an appropriate power source.
If the error persists, you may have a hardware problem. In this case, you
should contact your vendor.
8.2
Problems with the Password
Table 8-2 Troubleshooting the Password
PROBLEM
CORRECTIVE ACTION
The default password is “1234”. Enter it in the
Login
screen.
If you have changed your password and cannot remember it, reset the
Prestige using the procedure in section
2.5.1
.
I forgot my password
If the error persists, you may have a hardware problem. In this case, you
should contact your vendor.