ZyXEL P-304 User Guide - Page 62
Problems with the LAN Interface, Table 8-3 Troubleshooting the LAN Interface
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Prestige 304 Broadband Sharing Gateway with 4-Port Switch 8.3 Problems with the LAN Interface Table 8-3 Troubleshooting the LAN Interface PROBLEM I cannot access the Prestige from the LAN. I cannot ping any computer on the LAN. CORRECTIVE ACTION Check your Ethernet cable type and connections. Refer to section 2.2 for LAN connection instructions. Make sure your NIC (Network Interface Card) is installed and functioning properly. Check the 10M/100M LAN LEDs on the front panel. One of these LEDs should be on. If they are both off, check the cables between your Prestige and hub or the station. Verify that the IP addresses and subnet masks of the Prestige and the computers on the LAN are on the same subnet. 8.4 Problems with the WAN Interface Table 8-4 Troubleshooting the WAN Interface PROBLEM I cannot get a WAN IP address from the ISP. CORRECTIVE ACTION The WAN IP address is provided when the ISP recognizes the user as an authorized user after verifying the MAC address, Host Name or User ID. Find out the verification method used by your ISP. If the ISP checks the LAN MAC address, inform the ISP of the Prestige's WAN MAC address. The WAN MAC can be obtained in the web configurator be clicking MAINTENANCE->DHCP TABLE. In case the ISP does not allow you to use a new MAC, you can clone the MAC from the LAN as the WAN MAC and send it to the ISP using the web configurator (ADVANCED->WAN). It is recommended that you configure this menu even if your ISP presently does not require MAC address authentication. If the ISP checks the Host Name, enter host name in the System Name field in the first screen of the WIZARD SETUP when you connect the Prestige to a cable/xDSL modem. If the ISP checks the User ID, make sure that you have entered the correct Service Type, user name (in the User Name field) and password (in the My Password field) in the ISP tab of the WAN page in the ADVANCED menu. 8-2 Troubleshooting