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1994 Chevrolet Astro Owner's Manual - Page 314

1994 Chevrolet Astro Manual

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Customer Satisfaction Procedure Your satisfaction andgoodwill are important to your dealer and Chevrolet. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings canoccur. If your concernhas not been resolved to your satisfaction, the following steps should be taken: STEP ONE - Discuss your concern with a member of dealership management. Normally, concerns canoften be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership orthe General Manager. STEP TWO- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact GM of Canada CustomerAssistance Center in Oshawa calling 1-800-263-3777 (English) or by 1-800-263-7854 (French). In Mexico, call (525)254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763-13 15. In all other overseaslocations, contact GM North American Export Salesin Canada by calling 1-416-644-41 12. As of October 4, 1993, call 1-905-644-4 112. For prompt assistance, please have the following information available to give the Customer Assistance Representative: Your name, address, home and business telephone number 0 Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the left top of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage Nature of concern We encourage you to call the toll free number listed previously in order to give your inquiry prompt attention. However, if you wish to write Chevrolet, write to: Chevrolet MotorDivision Chevrolet CustomerAssistance Center P 0.Box 7047 . Troy, MI 48007-7047 Refer to your Warranty and Owner Assistance Information booklet for addresses of Canadian and GM overseasoffices. 8-2

Section	Page
Table of Contents	6
How to Use this Manual	7
Seats and Safety Belts	13
Front Seats	14
Rear Seats	17
Head Restraints	22
Safety Belts: They’re For Everyone	23
Why Safety Belts Work	24
Questions People Ask	27
Safety Belt Reminder Light	28
How To Wear Safety Belts Properly	28
Adults	29
Driver Position	29
Lap-Shoulder Belt	29
Driver's Facial Air Bag System	37
Safety Belt Use During Pregnancy	41
Right Front Passenger Position	42
Rear Seat Outside Passenger Positions	43
Center Passenger Positions	46
Children	47
Smaller Children and Babies	48
Child Restraints	49
Larger Children	56
Safety Belt Extender	58
Checking Your Restraint Systems	59
Replacing Safety Belts After a Crash	59
Features and Controls	61
Keys	63
Your Doors and How They Work	65
Door Locks	68
Theft	71
New Vehicle Break-In	72
Ignition Switch	73
Starting Your Engine	74
Fuel Regulator	75
Driving Through Deep Standing Water	76
Engine Block Heater	76
Automatic Transmission	77
Locking Rear Axle	80
Parking Brake	80
Shifting Into P	81
Shifting Out of P	82
Parking Over Things that Burn	83
Engine Exhasust	84
Running Your Engine While You're Parked	84
All Wheel Drive Option	86
Windows	86
Horn	89
Tilt Wheel	89
Turn Signal/MuItifunction Lever	90
Turn Signal and Lane Change Indicator	90
Headlight High-Low Beam	92
Windshield Wipers	92
Windshield Washer	93
Rear Window Wiper Washer	94
Cruise Control	95
Lights	101
Mirrors	105
Sun Visors	107
Cigarette Lighter/Ashtrays	108
Storage Compartments	110
Instrument Cluster	111
Warning Lights, Gages and Indicators	115
Indicator Lights	117
Gages	121
Luggage Carrier	125
Trailer Wiring Harness	126
Comfort Controls & Audio Systems	129
Comfort Controls	130
Flow-Through Ventilation System	130
Heating System	132
Heating/Air Conditioning System	133
Rear Heater	134
Rear Air Conditioning	134
Rear Window Defogger	135
Engine Block Heater	136
Audio Systems	136
FM Stereo	136
AM Stereo	136
How to Operate Your ETR@ AM Radio	137
How to Operate Your ETR@ AM-FM Stereo Audio System	139
How to Operate Your ETR@ AM-FM Stereo Audio Cassette System	141
How to Operate Your ETR@ AM-FM Sterio Audio Cassette System with Equalizer	144
Care of Your Cassette Tape Player	147
How to Operate Your ETR@ AM-FM Sterio Audio 20 Compact Disc System	148
Care of Your Compact Discs	153
Fixed Mast Antenna	153
Your Driving and the Road	155
Defensive Driving	156
Drunken Driving	156
Control of a Vehicle	159
Braking	159
Steering	161
Steering Tips	162
Passing	164
Loss of Control	165
Driving at Night	166
Driving in the Rain	167
City Driving	169
Freeway Driving	170
Hill and Mountain Roads	172
Winter Driving	174
Towing a Trailer	177
Problems on the Road	185
Hazard Warning Flasher	186
Other Warning Devices	187
Jumpstarting	187
Towing Your Vehicle	191
Engine Overheating	195
Engine Fan Noise	202
If a Tire Goes Flat	202
Changing a Flat Tire	203
Compact Spare Tire	216
If You’re Stuck: In Sand, Mud, Ice or Snow	217
Service and Appearance Care	219
Service	220
Fuel	221
Checking Things Under the Hood	225
Hood Release	225
Engine Oil	227
Engine Cover	233
Air Cleaner	237
Automatic Transmission Fluid	238
Rear Axle	242
All-Wheel Drive	242
Transfer Case	242
Front Axle	243
Engine Coolant	244
Power Steering Fluid	248
Windshield Washer Fluid	249
Brake Master Cylinder	250
Replacing Brake System Parts	253
Battery	253
Vehicle Storage	253
Fluid Leak Check	254
Bulb Replacement	254
Other Maintenance Items	259
Loading Your Vehicle	262
Tires	265
Appearance Care	272
Vehicle Identification Number	281
Service Parts Identification Label	283
Capacities and Specification Charts	286
Fuses and Circuit Breakers	290
Maintenance	295
A Word About Maintenance	296
Your Vehicle and the Environment	296
Scheduled Maintenance Services	297
Selecting The Proper Maintenance Schedule	297
Maintenance Schedule I	298
Maintenance Schedule II	300
Explanation of Scheduled Maintenance Services	301
Owner Checks and Services	304
At Least Once a Month	304
At Least Once a Year	304
Periodic Maintenance Inspections	306
Recommended Fluids & Lubricants	307
MaintenanceRecord	309
Service Station Checks	310
Customer Assistance Information	313
Customer Satisfaction Procedure	314
Customer Assistance for the Hearing or Speech Impaired (TDD)	315
GM Participation in BBB AUTO LINE - Alternative Dispute Resolution Program	315
Reporting Safety Defects To The United States Government	316
ReportingSafetyDefects To The Canadian Government	317
Reporting Safety Defects To General Motors	317
Roadside Assistance	318
Courtesy Transportation	319
Service Publications	319

Match case Limit results 1 per page

Customer

Satisfaction

Procedure

Your satisfaction

and goodwill are important

your dealer and Chevrolet.

Normally, any concern with the sales transaction or the operation of your

vehicle will be resolved by your dealer’s Sales or Service Departments.

Sometimes, however, despite

the

best intentions of all concerned,

misunderstandings

can occur. If your

concernhas

not

been resolved to

your

satisfaction, the following steps should be taken:

STEP

ONE

Discuss your concern with a member

dealership

management. Normally, concerns

can often be quickly resolved at that level.

the

matter has already been reviewed with the Sales, Service, or Parts

Manager, contact the owner of the dealership

the

General Manager.

STEP

TWO

If after contacting a member of dealership management, it

appears

your concern cannot be resolved by the dealership without further

help, contact the Chevrolet Customer Assistance Center by calling

1-800-222-1020.

Canada, contact GM of Canada

Customer Assistance

Center

Oshawa

by calling 1-800-263-3777

(English)

1-800-263-7854

(French).

Mexico,

call

(525) 254-3777.

In Puerto Rico or

U.S.

Virgin Islands, call

1-809-763-13

15.

In all other

overseas locations, contact

North

American

Export

Sales

in Canada by calling

1-416-644-41 12. As of

October

1993, call 1-905-644-4 1 12.

For

prompt assistance, please have the following information available to

give

the

Customer Assistance Representative:

Your name, address, home and business telephone number

Vehicle Identification Number (This is available from the vehicle

registration or title, or the plate at the left top of the instrument panel

and visible through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

Nature

concern

We encourage you to call the toll free number listed previously in order

give

your inquiry prompt attention. However, if

you

wish

write

Chevrolet, write

to:

Chevrolet

Motor Division

Chevrolet

Customer Assistance Center

Box 7047

Troy, MI 48007-7047

Refer

your Warranty and Owner Assistance Information booklet for

addresses

Canadian and GM

overseas offices.

8-2