1994 Chevrolet Astro Owner's Manual - Page 315

When contacting Chevrolet, please remember that your concern will likely be resolved in the dealership, using the dealership's facilities, equipment why we suggest you followStep One first if you have and personnel. That is a concern. Customer Assistance for the Hearing or Speech Impaired(TDD) To assist customers who have hearing difficulties, Chevrolet has installed special TDD (Telecommunication Devices the Deaf) equipment at its for Customer Assistance Center. Any hearing or speech impaired customer who has access toa TDD or a conventional teletypewriter (TTY) can communicate with Chevrolet by dialing: 1-800-TDD-CHEV (1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.) GM Participation inBBB AUTO LINEAlternative Dispute Resolution Program * *This program may not be available in all states, depending state law. on Canadian owners refer to your Warranty and Owner Assistance informatio booklet. General Motors reserves the right to change eligibility limitations in and/or to discontinue its participation this program. Both Chevrolet and your Chevrolet dealer are committed to making sure you are completely satisfiedwith your new vehicle. Our experience has shown if a situation arises where feel your concern has not been you adequately addressed, that the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances wherean impartial third-party can assistin arriving at a solution toa disagreement regarding vehicle repairs or interpretation of To the New Vehicle Limited Warranty. assist in resolving these disagreements Chevrolet voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and is automobile manufacturers. This program available free of charge to a customers who currently own or lease GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure you may contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA Telephone: 1-800-955-5 100 22203 8-3