1994 Chevrolet Lumina Owner's Manual - Page 232

Customer Assistance Information a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contactthe owner of the dealership or the General Manager. For prompt assistance, please have the following information available to give the Customer Assistance Representative: 0 Your name, address, home and business telephone number Vehicle Identification Number (This is available from the vehicle registration or title, or the plate above the left top of the instrument panel and visible through the windshield.) 0 , Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Chevrolet. Normally, any concern with the sales transaction or'the operation of your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.If your concern has not been resolvedto your satisfaction, the following steps should b e taken: STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, 0 Dealership name and location contact the Chevrolet Customer 0 Vehicle delivery date and present Assistance Center by calling mileage 1-800-222- 1020. In Canada, contact GM of Canada Customer AssistanceCentre in 0 Nature of concern Oshawa by calling 1-800-263-3777 We encourage you to call the toll free (English) or 1-800-263-7854 (French). number listed previously in orderto give In Mexico, call (525) 254-3777 . In your inquiry prompt attention. However, Puerto Rico or U.S. Virgin Islands, call if you wish to write Chevrolet, write to: 1-809-763- 1315. In all other overseas Chevrolet Motor Division locations, contact GM North American Chevrolet Customer Assistance Center Export Sales in Canada by calling P. 0. Box 7047 1-905-644-4112. Troy, MI 48007-7047 ...230