1994 Chevrolet Lumina Owner's Manual - Page 233

BBB AUTO LINE is an out-of-court When contacting Chevrolet, please program administered by the Better remember that your concern will likely be Business Bureau system to settle disputes *This program may not beavailable in all between customers and automobile resolved in the dealership, using the states, depending on state law. Canadian dealership's facilities, equipment and manufacturers. This program is available owners refer to your Warranty and Owner free of charge to customers who currently personnel. That is why we suggest you Assistance information booklet. General follow Step One first if you have a own or lease a GM vehicle. Motors reserves the right to change concern. If you are not satisfied after following the eligibility limitations and/or to Customer Satisfaction Procedure, you discontinue its participation in this 1 Customer Assistance may contact the BBB using the toll-free program. for the Hearing or telephone number, or write them at the Both Chevrolet and your Chevrolet dealer following address: Speech Impaired are committed to making sure you are BBB AUTO LINE completely satisfied with your new Council of Better Business Bureaus vehicle. Our experience has shown that, if To assist owners who have hearing 4200 Wilson Boulevard a situation arises where you feel your difficulties, Chevrolet has installed Suite 800 concern has not been adequately special TDD (Telecommunication Arlington, V 22203 A addressed, our experience has shown that Devices for the Deaf) equipment at its Telephone: I-800-955-5 100 the Customer Satisfaction Procedure Customer Assistance Center. Any hearing described earlier in this section is very To file a claim, you will be asked to or speech impaired customer who has successful. provide your name and address, your access to a TDD or a conventional Vehicle Identification Number (VIN), and There may be instances where an teletypewriter (TTY) can communicate a statement of the nature of your impartial third-party can assist in arriving with Chevrolet by dialing: at a solution to a disagreement regarding complaint. Eligibility is limited by vehicle 1-800-TDD-CHEV. (TDD users in age and mileage, and other factors. vehicle repairs or interpretation of the Canada can dial 1-800-263-3830.) New Vehicle Limited Warranty. To assist Refer to your Warranty and Owner Assistance Information booklet for addresses of Canadian and GM Overseas offices. GM Participation in BBB AUTO LINE Alternative Dispute Resolution Program* in resolving these disagreements Chevrolet voluntarily participates in BBB AUTO LINE. 231 ...